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Santa Cruz Toyota - Service Center

Capitola, CA

4.4
558 Reviews

558 Reviews of Santa Cruz Toyota - Service Center

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May 13, 2025

I had an outstanding experience getting an oil change! The service was fast, efficient, and incredibly professional. The staff was friendly and made sure I understood everything about my vehicle’s mainten More

by Felix Anthony Vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Bandy
May 14, 2025 -

Santa Cruz Toyota responded

Thank you for your business and recommendation, Felix! It was wonderful working with you. Come back to see us!

May 13, 2025

Recommended unnecessary service, plus would have charged me more for less. Will not be returning More

by fms070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
May 12, 2025

Great service reasonable prices Everyone was very helpful. They did a great job. Bought my car from Santa Cruz Toyota More

by Leona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 13, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review and your repeat business! Our team looks forward to having you back again!

May 11, 2025

Great. Count on able. Attitude of rental car girl needs work. Management dropped ball with her. More

by rtderwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man who helped me was stellar. Rental car woman was awful.
May 12, 2025 -

Santa Cruz Toyota responded

We appreciate the feedback and our team hopes to work with you again!

May 10, 2025

Outstanding customer service and employee who checked in and out was fantastic and helpful. Thanks More

by pattibubb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
May 12, 2025 -

Santa Cruz Toyota responded

Thank you for the great review! Our team hopes to see you again.

May 10, 2025

It was fine. As expected. Everything went as expected. The communication was as expected. All good. More

by thedeloras4
Recommend Dealer
Yes
Employees Worked With
Mark Manuel
May 12, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review! Our team hopes to see you again.

May 10, 2025

I always get good service in the service dept. only one time the wait was way too long More

by boundses
Recommend Dealer
Yes
May 12, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review! It was such a pleasure working with you and we hope to see you again.

May 10, 2025

Everything they did was great. From beginning to end. You resolved the problem with our car in an expedient manner. More

by Joelfran
Recommend Dealer
Yes
Employees Worked With
Lea was the service advisor.
May 12, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business!

May 10, 2025

Got in and out in a few hours. Why a minimum for the remarks? Weird More

by yznaga
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
May 12, 2025 -

Santa Cruz Toyota responded

Thank you so much for the 5-stars! We will see you next time!

May 10, 2025

Last visit was to buy a new car. Salesman I worked with was friendly, helpful, not pushy. I’ve had good luck with their service dept also More

by ericacrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Casillas
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Santa Cruz Toyota responded

We appreciate your review and repeat business! Our team is always here to help, and hope to see you again!

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