Santa Cruz Toyota - Service Center

Told me I needed a new battery and eat proofing. They didn't know they had already rat proofed the car. I declined the new battery. AAA came to my home with a computer that Checked my battery. I was They didn't know they had already rat proofed the car. I declined the new battery. AAA came to my home with a computer that Checked my battery. I was told by AAA that I didn't need a new battery as I had at least 2 and 1/2 years to go on the battery I had. When I called Toyota to complain I was told the men in the service department get a comission on what they sell. More

Crooks. .. Went in for an alternator issue, they said I needed a new wiring harness, quoted me almost $7000. I had my truck towed back home, replaced the alte .. Went in for an alternator issue, they said I needed a new wiring harness, quoted me almost $7000. I had my truck towed back home, replaced the alternator and it's been running for 3 months. Will never waste another 125 assessment fee again. They also left part of the vehicle disassembled and the hardware was sitting on the firewall.. Bad service, dishonest evaluation. Never again SC Toyota.. More

Worst place for car repairs. I spent over $4000 in repair work THEY said I needed. My car doesn't run any different than it did when I took it in. They have had it 2 month & I ge I spent over $4000 in repair work THEY said I needed. My car doesn't run any different than it did when I took it in. They have had it 2 month & I get it back today, my car is trashed. My seat panels were taken off, I have no idea why, but I can't get the passenger panel back on right. I am so upset, shaking & crying. I have never felt so screwed over by a company!!! More

No one likes to be upsold for maintenance parts that should have been previously replaced. should have been previously replaced. More

After the last 30,000 mile service for my car is emitting gas fumes. It has never done that before. gas fumes. It has never done that before. More

I honestly wish I could give this dealership a big fat ZERO! Completely dishonest and extremely unprofessional. I bought a “certified used vehicle “ which started giving me problems not much longer after ZERO! Completely dishonest and extremely unprofessional. I bought a “certified used vehicle “ which started giving me problems not much longer after purchasing. My driver door started making a clicking weird sound and when I took it in for service they first off wanted to charge me for something that they had to fix, then the tech stated that it seems like the car has been in an accident before , when I have never since I bought the car been in an accident. It seems like the framework is off in the car and I’m pretty sure they hid the fact that the has been in an accident since my hood won’t completely close and its uneven , we mentioned it to them and they refused to fix it!! They have been awful to deal with from day one. Please avoid at all costs. More