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Santa Cruz Toyota - Service Center

Capitola, CA

4.2
184 Reviews

184 Reviews of Santa Cruz Toyota - Service Center

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May 16, 2025

Good communication from service to costumer Friendly staff Prompt service of vehicle Nice lounge if you are waiting Might provide local papers or magazines More

by jeffrey1thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great job in service 10
May 19, 2025 -

Santa Cruz Toyota responded

We appreciate the positive review and your business. Come on back to see us!

May 16, 2025

This service center is excellent, Customer Service is friendly and informative, the work quality is too notch, and this Toyota dealership is one of the best in the area (I compare it to the San Francisco More

by j.abele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Service Advisor
May 19, 2025 -

Santa Cruz Toyota responded

Thank you for the positive review and your feedback! Our team enjoyed working with you and we hope to have the opportunity to work with you again!

May 15, 2025

Service was unacceptable. I had to return the next day to have them clean up unless they made on my car More

by declined3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
May 15, 2025 -

Santa Cruz Toyota responded

We are sorry to hear that you were less than satisfied with you experience and our team would like to speak with you to address any concerns.- - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 15, 2025

Service was fast and easy. Service writer and shop foreman were absolutely great to deal with More

by johnm30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Santa Cruz Toyota responded

We appreciate the outstanding review and your business! See you next time.

May 15, 2025

The service was unacceptable. I had to return the next day to have them clean up the mess they made More

by declined3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
May 16, 2025 -

Santa Cruz Toyota responded

We are sorry to hear that you were less than satisfied with you experience and our team would like to speak with you to address any concerns.- - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 15, 2025

Easy to schedule, quick checkin, was kept up to date on progress, and they even scheduled a pickup from home so I could retrieve my car. More

by thwing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in the service department
May 16, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! Our team wishes you all the best, and we hope to have the opportunity to work with you again!

May 14, 2025

My service provider was very helpful and did it. He did everything that I asked him to do and didn’t try to upsell me on anything that wasn’t needed. More

by Mark.maciel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! We look forward to having you back!

May 14, 2025

Hunter, Mark and all staff members I have had the pleasure of working with are fantastic. Great Job Guys. Thank you. More

by Gsmurf831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
May 15, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! Our team truly enjoyed having you here, and we wish you many happy miles!

May 14, 2025

Mike was super welcoming and helpful during my visit. The bummer was the shuttle service was messed up and rides changed and cancelled that it took me 2 hours to get back to the dealership after I was to More

by erinlewis61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mille Norton
May 15, 2025 -

Santa Cruz Toyota responded

Thank you so much for taking the time to share this and providing feedback on your visit, our team is always looking to improve. We appreciate your business and hope to have the chance to work with you again!

May 14, 2025

Pablo Garcia was great. Professional, fair and good communication. My truck needed additional work and Pablo made it less painful More

by jerrymckeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
May 15, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review! Our team is here for any future needs and we hope to see you again.

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