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Santa Cruz Toyota - Service Center

Capitola, CA

4.1
91 Reviews

91 Reviews of Santa Cruz Toyota - Service Center

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February 28, 2019

Toyota Tacoma Prompt, on point and Mark Maciel took time explaining to me what was done / result of the maintenance. Mark also mentioned what maybe needed for part More

by ToyotaTacoma7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Maciel
Feb 28, 2019 -

Santa Cruz Toyota responded

Thanks for your outstanding review, ToyotaTacoma7! I'm very happy to hear that Mark was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com

January 16, 2019

Professional and Courteous It was extremely easy the use the on-line scheduling tool to make the service appointment. The Toyota staff were quick and thorough in checking me in More

by satisfiedcustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Langlais
Jan 17, 2019 -

Santa Cruz Toyota responded

Thank you for sharing your experience with us! We are thrilled to hear that our staff was quick & thorough, and that we ensured that your truck was getting the appropriate service. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com

January 06, 2019

Friendly professionals Friendly and knowledgeable staff make the wait for service a positive experience. The complimentary coffee and service shuttle are a bonus. I have e More

by MSWheeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2019 -

Santa Cruz Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Toyota of Santa Cruz. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com

September 06, 2018

SATISFIED Great staff! Friendly workers when I went to get my maintenance. Isidro helped me and was very kind and friendly. Definitely recommend my friends to g More

by Jenn24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Aviles
Sep 06, 2018 -

Santa Cruz Toyota responded

Thank you for the excellent review! It is great to know that our staff was able to provide you with such a positive service experience. Please feel free to call or stop by if there is anything else we can do to help you! Regards, Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com

April 16, 2018

Best Service Ever We love the people at Toyota of Santa Cruz. We've been bringing our cars there for over 20 years. Mark Roy and the rest of the team are amazing. Th More

by Kristin Beccaria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
We have worked with all of them in the service dept. The whole team is fantastic!!!
Apr 25, 2018 -

Santa Cruz Toyota responded

Thank you for choosing our dealership for your vehicle service needs! We're looking forward to seeing you at your next appointment. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com

February 25, 2018

Great Customer Service Everyone is so nice. Although i miss the express service, the folks at Toyota of sc try to make the experience easy. The gentleman who helped me... More

by carolt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Roy
Apr 25, 2018 -

Santa Cruz Toyota responded

Thank you for this great review! Please let us know if we can assist you with anything else. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com

December 07, 2017

Representatives were courteous, professional, very pleasant. Maintenance service done to my car was done in the best time frame. My car just felt like it ran much smoother after service was completed. Great cu More

by Acosta123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Aviles Trejo, Brian
July 03, 2017

Pruis V 30,000 mile service My experience with Toyota Santa Cruz has always been a positive one, from the sales team, where no pressure is ever felt and the service to my vehicle More

by 14275jg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall
Jul 04, 2017 -

Santa Cruz Toyota responded

Thank you for the excellent review! It is great to know that our staff was able to provide you with a quick and efficient service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com

June 30, 2017

Good Service! Terry Black was cordial, polite and explained aspects of the service clearly. I appreciate the thoroughness of the crew who took care of repairs and s More

by Margaret40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Black
Jul 04, 2017 -

Santa Cruz Toyota responded

Thanks for your kind words! We appreciate Terry as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com

April 06, 2017

Trust worthy reliable car care and great service Service personnel are like family. I was facing a very expensive repair and service personnel worked very hard and brought down the cost several hundr More

by lbtcorollaowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam, Chelsea, Michael
Jul 04, 2017 -

Santa Cruz Toyota responded

Thank you for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. We look forward to seeing you again! Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com

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