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Santa Cruz Toyota - Service Center

Capitola, CA

4.3
279 Reviews
Call Service Center (831) 706-2611

279 Reviews of Santa Cruz Toyota - Service Center

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June 03, 2025

Service was fairly quick. Didn’t have to pay as it was still in warranty. Just a general maintenance. More

by marianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure-service dept
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Jun 04, 2025 -

Santa Cruz Toyota responded

Thank you for the great review and your business! We will see you next time.

June 03, 2025

Toyota of Santa Cruz always gives me GREAT service always on point its my only go to dealership I will remain a loyal customer thank you Toyota of Santa Cruz for all your hard work and to make More

by centavozz22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Chavez
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Jun 04, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! Our team is here for any future needs and we hope to work with you again!

June 03, 2025

Mikell Johnson at the Service Center is the BEST. We bought our Rav4, at this dealership because of Mikell’s outstanding service. More

by hanson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson, Service Dept.
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Jun 04, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! See you next time.

June 03, 2025

Basic sitting areas. Lovely local photos of SC. Coffee water and danishes. Rides to home and work. More

by ksmith2222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady that took my keys and got me when oil change was done.
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Jun 04, 2025 -

Santa Cruz Toyota responded

Thank you for the great review and your business! Come on back to see us!

June 03, 2025

Great service from Kyle! They worked through lunch to get my vehicle done in time. Thanks! More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jun 04, 2025 -

Santa Cruz Toyota responded

We appreciate the great review! Our team hopes to see you again!

June 02, 2025

I find it aggravating and dishonest that I was sold a 75k mile service package that would only have been good for 30k miles, but I was given 2 extra services to get me to 71k miles from 15k miles when I boug More

by brockkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Skog
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2025

I appreciate Pablo’s thoroughness and explanation of the current state of my Venza. Thank you, Pablo! More

by luisaangelicagarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
Report | Print
Jun 02, 2025 -

Santa Cruz Toyota responded

Thank you so much for the 5-stars and your business. See you next time!

May 30, 2025

From making an appointment, check-in, pick-up and all the mechanics in the back room this dealer knows how take care of customers. More

by eliazoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review! Our team is here for any future needs, and we hope to work with you again.

May 30, 2025

There was a mix up on first call to dealership but everything was fine after fridays appointment. Thank you Lea More

by Wowoavila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Lea
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Jun 02, 2025 -

Santa Cruz Toyota responded

Thank you for choosing Santa Cruz Toyota! It was such a pleasure having you here and we wish you many happy miles. See you next time.

May 30, 2025

Mark Schultz is very helpful and did a good job of explaining what was needed. More

by jeaninesande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mark schultz
Report | Print
Jun 02, 2025 -

Santa Cruz Toyota responded

Thank you so much for taking the time to share this with us! Our team is here for any future needs, see you next time!

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