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Santa Fe BMW

Santa Fe, NM

Overview
Reviews
4.7
226 Reviews
Call Dealership (505) 303-7700

2578 Camino Entrada

Santa Fe, NM

87507

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By Type

Showing 226 reviews

July 04, 2025

Would never ever take my vehicle back to this dealership. The service people treat me like I am stupid and I don’t know my vehicle when something is clearly wrong with it. More

by Lemon.bby0322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy , Abdalla
Report | Print
Jul 10, 2025 -

Santa Fe BMW responded

I’m sorry for the inconvenience you faced regarding your recent visit.  To assist you further, could you kindly reach out to me?  It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at pday@Group1Auto.com.  Your cooperation will help us resolve this issue promptly.  Thank you.   Patrick Day, General Manager Santa Fe BMW | pday@Group1Auto.com

July 03, 2025

Always kind and professional. I have been going to them for 6 yrs and always feel well-attended. More

by lraelat
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdullah
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Jul 04, 2025 -

Santa Fe BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2025

Poor service experience. May 7 2025 oil change resulted in scratched front grill. Tommy and Trevor have refused to repair the damage despite my direct in person demand and nu More

by myacomet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Manager, Trevor service
Report | Print
Jul 03, 2025 -

Santa Fe BMW responded

Hi Bif,  Would you please bring your X3 in so we can take a look at it? Thank you,    Patrick Day, General Manager pday@Group1Auto.com

July 01, 2025

Service manager was great , got job done on time promised I am very very happy More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdullah
Report | Print
Jul 03, 2025 -

Santa Fe BMW responded

Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Santa Fe BMW! We are always more than happy to assist you if anything else comes up. Take care!

June 28, 2025

Service dept handled repairs and other concerns with courtesy and professional care. Car was ready when promised and all systems are A OK. More

by johnwaku12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdallah
Report | Print
Jun 30, 2025 -

Santa Fe BMW responded

Hi, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

June 24, 2025

We have previously had hit-or-miss service with BMW. However, Abdallah’s service was fantastic. He went above and beyond to ensure that our car was taken care of in a timely and convenient manner. More

by JDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdallah
Report | Print
Jun 26, 2025 -

Santa Fe BMW responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 23, 2025

Excellent service, particularly from the service advisor Abdalla Safi who was very knowledgeable and responsive. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdallah Safi
Report | Print
Jun 25, 2025 -

Santa Fe BMW responded

Hi, we're happy you found Abdalla to be so supportive during your experience here at Santa Fe BMW. Feel free to reach out to us if you need anything. Have a wonderful day.

June 17, 2025

Outstanding experience! Susan was the best. Attentive, knowledgeable and caring. New X3 very fun vehicle. Susan found the color we wanted. Looking forward to a long More

by remcfarland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan
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June 14, 2025

No pressure, very knowledgeable and very professional from sales to finance to service. Will recommend. More

by Croland67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abraham, Dominick and Ivan
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Jun 15, 2025 -

Santa Fe BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2025

We had great customer service. Word word word word word word word word word word word word More

by ssisnero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdullah
Report | Print
Jun 16, 2025 -

Santa Fe BMW responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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