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Santa Fe BMW

Santa Fe, NM

Overview
Reviews
4.7
196 Reviews
Call Dealership (505) 303-7700

2578 Camino Entrada

Santa Fe, NM

87507

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Showing 196 reviews

October 26, 2023

Bad customer service, Very unprofessional First time here! last time here! They tried ripping me off No carwash, no phone call it's done Horrible experience More

by mcaceres6135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Garcia and service manager
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Oct 27, 2023 -

Santa Fe BMW responded

Thank you for bringing this to my attention. I apologize for the lack of communication and the inconvenience you experienced during your service visit with us. I would like an opportunity to fix this and earn your business, please contact me at pday@santafebmw.com. I look forward to speaking with you. Patrick Day, General Manager

October 26, 2023

Our Service Rep, Robert, was amazing. He communicated with us when he said he would and was clear with the repairs and estimates. Robert was pleasant and easy to work with, I hope he is t More

by LZuloaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Nov 04, 2023 -

Santa Fe BMW responded

It's fantastic to hear that you had a great experience and that Robert provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 24, 2023

Kendall provided great customer service. She took the time to explain things. I'll recommend More

by lauraeaton2011
Recommend Dealer
Yes
Employees Worked With
Kendall
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Oct 31, 2023 -

Santa Fe BMW responded

It's wonderful to hear that Kendall provided you with great customer service and took the time to explain things to you. It's great to know you had a positive experience, and your willingness to recommend her speaks volumes about the quality of service you received. Thank you for sharing your positive experience!

October 17, 2023

Susan Grab handled our questions and concerns very well. Our order was placed and the vehicle arrived sooner than expected. We are very happy with the vehicle and working with Santa Fe BMW. More

by kevinfbetz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Grab
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Oct 18, 2023 -

Santa Fe BMW responded

It's wonderful to hear that Susan handled your questions and concerns effectively and that your order was placed and the vehicle arrived ahead of schedule. We're delighted that you're very happy with the vehicle and your experience with Santa Fe BMW. Your satisfaction is our priority, and we look forward to serving you again!

October 03, 2023

The Santa Fe BMW team rivals all top notch BMW dealerships! They took exceptional care of me and helped me to make the perfect choice for me! The process was smooth, fun and financially rewarding More

by Patricia S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew and his amazing team
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Oct 05, 2023 -

Santa Fe BMW responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 30, 2023

Awesome employees. Sam, Dave and Brett are awesome. A real motorcycle shop with motorcyclists working there. More

by huck512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, Dave and Brett
Report | Print
Oct 03, 2023 -

Santa Fe BMW responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Sam, Dave, and Brett went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 26, 2023

Terrible service. When my 1 year old BMW X5 did not start. I was scheduled for a repair in 8 days. Oil change took 4 hours. No loaner car. I guess I was spoiled com More

by elkekniss1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Corris
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Sep 27, 2023 -

Santa Fe BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 10, 2023 -

Santa Fe BMW responded

Thank you for bringing this to my attention. I apologize for the extended repair time, the lack of a loaner car, and the overall service experience you had with your BMW. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Patrick Day General Manager pday@santafebmw.com

September 22, 2023

JAMES DAY. .made this an incredible pleasure..Right from the start we liked him, he knows his business and makes you feel quite at home...Love our Mini and grin More

by skengland45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Day and Abraham
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Sep 26, 2023 -

Santa Fe BMW responded

Congratulations on your new vehicle! We are thrilled that James provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 21, 2023

I've been a customer of Santa Fe BMW for 15 years. I've bought two cars there and had them serviced there with no serious disappointments or issues. My current service rep is Robert Corriz. He's the b More

by Pattichoux
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Corriz, Jeremy Osborne, Susan Grab
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Sep 24, 2023 -

Santa Fe BMW responded

Our top priority is to ensure that you are satisfied with our services and we are pleased to hear that Robert and our staff have succeeded in providing you with a great service experience! Santa Fe BMW appreciates your patronage and we anticipate the opportunity to assist you again in the future.

September 17, 2023

The best sales and service in New Mexico. Santa Fe BMW Motorcycles is without compare. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Serrano, David Grunberger
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Sep 19, 2023 -

Santa Fe BMW responded

Thank you for the Five-Star review and for choosing Santa Fe BMW. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

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