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Santa Fe BMW

Santa Fe, NM

Overview
Reviews
4.7
195 Reviews
Call Dealership (505) 303-7700

2578 Camino Entrada

Santa Fe, NM

87507

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By Type

Showing 195 reviews

January 03, 2025

Long time customer & always been apprised of car situation Good service and nice people Trevor is great… More

by Nic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
Jan 05, 2025 -

Santa Fe BMW responded

Hi Nic, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 03, 2025

The service representative explained everything they were doing and the costs, and the work was done rapidly More

by nancy.mccormick575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Jan 05, 2025 -

Santa Fe BMW responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

December 31, 2024

Service was complete and done in accurate time. Travis was very helpful and extremely responsive. My experience overall was great!! More

by sharonpalestine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Jan 02, 2025 -

Santa Fe BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Santa Fe BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

December 26, 2024

I was very pleased with the overall professionalism. They were also sensitive to my needs regarding the time frame. When I picked up my car the serviceman was very informative about my car’s general mec More

by mhegarty11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Dec 28, 2024 -

Santa Fe BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 24, 2024

The service pro was excellent I would recommend him to my many friends for see by life More

by tonyjmooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Espinosa
Report | Print
Dec 25, 2024 -

Santa Fe BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 24, 2024

Really friendly I am very happy service I got nice deal I love my car More

by sergio_baray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damacio
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Dec 25, 2024 -

Santa Fe BMW responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 19, 2024

Travis is 5 stars. Thanks for your excellent service. But too bad the parts department didn't have a basic thing like a simple windshield wiper. More

by jakebarnes16
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Dec 21, 2024 -

Santa Fe BMW responded

Hi, we're happy you found our staff so supportive during your experience here at Santa Fe BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

December 18, 2024

Very professional serviice by service member Trevor, also very timely my vehicle was ready at the time I was told service would be done. More

by romeroadelaidoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
Dec 20, 2024 -

Santa Fe BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2024

Excellent service. Car was ready on time and runs well. Would recommend them to a friend More

by Claire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Dec 16, 2024 -

Santa Fe BMW responded

Hi Claire, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 30, 2024

Returned the car dirty both on the inside and outside. Far from excellence in client service. They also made two reservations for the same vehicle on the same day, which we only realized afterwards as the More

by esvivier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown who was responsible for the service and cleaning.
Report | Print
Dec 03, 2024 -

Santa Fe BMW responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Patrick Day General Manager pday@santafebmw.com

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