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Santa Margarita Ford

Rancho Santa Margarita, CA

5.0
107 Reviews

30031 Santa Margarita Parkway

Rancho Santa Margarita, CA

92688

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Showing 107 reviews

August 23, 2023

I’ve gone to several Ford Dealers for service and Santa Margarita is hands down the best service and follow-up. Clare did a great job keeping me informed with updates and advice. More

by Dalangroff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare, SMF Customer Service
Aug 25, 2023 -

Santa Margarita Ford responded

Thank you for choosing Santa Margarita Ford, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Regards, The Santa Margarita Ford Team

August 19, 2023

Excellent service, very customer oriented from the first visit to the sale and the financials More

by Gabriel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Torbensen, SMF Customer Service
Aug 21, 2023 -

Santa Margarita Ford responded

Thank you for choosing us, Gabriel! We're lucky to have a great team & thrilled we delivered the quality service you deserve. Welcome to the family! Regards, The Santa Margarita Ford Team

August 12, 2023

Excellent customer service and was able to diagnose and repair my car promptly. Clare was great to work with and kept me updated about everything while they had my car. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare, SMF Customer Service
Aug 15, 2023 -

Santa Margarita Ford responded

Thank you for your positive service review, Rich! We're glad to hear that our team provided you with a seamless and hassle-free experience. Your satisfaction is important to us, so if you have any further questions or need assistance, please don't hesitate to reach out. Regards, The Santa Margarita Ford Team

August 09, 2023

Always excellent service . Claire is always a pleasure to work with. Thank you H Gary Z More

by Gary Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claire , SMF Customer Service
Aug 14, 2023 -

Santa Margarita Ford responded

We love to hear it, Gary! Thank you for your stellar feedback! Regards, The Santa Margarita Ford Team

July 28, 2023

This is my third visit to service my 2020 F150 truck. Every time the service is impeccable!! My advisor this time was Sal. He was just as terrific. Efficient and everything he promised delivered!!! Abso More

by bjgorelick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal, SMF Customer Service
Aug 01, 2023 -

Santa Margarita Ford responded

It's a team effort here and we're so pleased to see our team constantly takes great care of you. We look forward to working with you again soon! Regards, The Santa Margarita Ford Team

July 19, 2023

I enjoyed my visit at Ford in Santa Margarita. Clair was very polite, helpful, and proficient. The nice gentleman also started a conversation with me. It was a great experience. More

by Margaret Fang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SMF Customer Service
Jul 20, 2023 -

Santa Margarita Ford responded

We love to hear you enjoyed your visit, Margaret! Thank you for choosing Santa Margarita Ford! Regards, The Santa Margarita Ford Team

May 28, 2023

Miguel was awesome. Easy to deal . Great customer service. Dealer went out the way to help me. More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel , SMF Customer Service
May 30, 2023 -

Santa Margarita Ford responded

Carlos, We couldn't be happier to see Miguel and our team went above and beyond to accommodate you. We're glad that you are satisfied and we look forward to taking care of all your future vehicle needs. Thank you for this great review. Regards, The Santa Margarita Ford Team

April 28, 2023

I could not believe how amazing this dealership was. From the moment I pulled up, every person was extremely friendly. Then when I walked into the dealership, I was amazed by how clean and beautiful the More

by karenrapp68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SMF Customer Service
May 02, 2023 -

Santa Margarita Ford responded

Karen, we are thrilled that you had a smooth service experience! If you ever need anything, feel free to stop by and see us again! Thanks so much! Regards, The Santa Margarita Ford Team

April 26, 2023

I have bought three different vehicles from Santa Margarita Ford and they are excellent and very professional! I would recommend that any of my friends and family go to purchase their next vehicle fr More

by Mister
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric White, SMF Customer Service
Apr 27, 2023 -

Santa Margarita Ford responded

Welcome back and thank you for being a valued member of the family! We look forward to continuing to deliver the quality service you deserve. Until next time! Regards, The Santa Margarita Ford Team

April 25, 2023

I have bought three different vehicles from Santa Margarita Ford and they are excellent and very professional! I would recommend that any of my friends and family go to purchase their next vehicle fr More

by Mitch.Rabun
Recommend Dealer
Yes
Employees Worked With
Eric White, SMF Customer Service
Apr 27, 2023 -

Santa Margarita Ford responded

Welcome back, Mitch! We are ecstatic to see that our team went above and beyond to make sure you left a happy customer! Thank you so much, and we look forward to doing business with you again in the future. Regards, The Santa Margarita Ford Team

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