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Santa Margarita Ford

Rancho Santa Margarita, CA

Overview
Reviews
5.0
112 Reviews
Call Dealership (877) 355-5532

30031 Santa Margarita Parkway

Rancho Santa Margarita, CA

92688

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Showing 112 reviews

April 09, 2023

Blake was awesome! This is my daughter’s first car and she is very very excited! More

by markmegan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SMF Customer Service
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Apr 11, 2023 -

Santa Margarita Ford responded

Congratulations to your daughter on her first car, Mark! Thank you for choosing us to help her find it. Welcome to the family! Regards, The Santa Margarita Ford Team

Helpful
April 05, 2023

Went there for service many times. Clare the service advisor is the absolute best without a doubt. My truck is always done on time, she keeps me updated with its progress and handles w More

by Ronsoca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare is a great advisor.
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Apr 06, 2023 -

Santa Margarita Ford responded

Welcome back, Ron! Customer satisfaction is our main goal, and it pleases us to hear about your experience with Clare! If we can help you out with anything else, please let us know. We hope to see you again soon. Thanks! Regards, The Santa Margarita Ford Team

Helpful
March 25, 2023

Miguel was professional checking in and out. They completed service in an hour and I was on my way— More

by john_mogush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SMF Customer Service
Report | Print
Mar 27, 2023 -

Santa Margarita Ford responded

Thank you, John! We're thrilled your service visit with Miguel went seamlessly! We hope your car is running smoothly! Regards, The Santa Margarita Ford Team

Helpful
March 24, 2023

Worked with me to fit the repair into my schedule due to the inclement weather. Pleasant people that are customer oriented. More

by Bob
Recommend Dealer
Yes
Employees Worked With
Miguel, SMF Customer Service
Report | Print
Mar 27, 2023 -

Santa Margarita Ford responded

Thank you, Bob! We're thrilled our team was able to get you in and back on the road. We hope you're vehicle is running smoothly and please don't hesitate to reach out if there's anything else we can assist with. Regards, The Santa Margarita Ford Team

Helpful
March 05, 2023

Clare is a excellent service rep, she gets the work done fast and professional. The car was repaired and washed on time. More

by krybry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SMF Customer Service
Report | Print
Mar 06, 2023 -

Santa Margarita Ford responded

We love to hear your service visit went smoothly! Thank you for choosing Santa Margarita Ford! Regards, The Santa Margarita Ford Team

Helpful
February 17, 2023

Miguel, our service rep is the BEST! We are so fortunate to have had him helping us for six years! He represents his dealership so well, truly an asset to RSM Ford! More

by NancyS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIguel Aparicio, SMF Customer Service
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Feb 17, 2023 -

Santa Margarita Ford responded

Thank you for choosing us all these years, Nancy! It's great to hear Miguel has provided you with nothing but 5-star visits! We look forward to many more years together! Regards, The Santa Margarita Ford Team

Helpful
January 24, 2023

Jonathan is super friendly and very professional. My car gets the care it needs in a timely manner. Jonathan is good at communicating what needs to be done and what the status of work is. Santa marga More

by Shelby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan. , SMF Customer Service
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Jan 25, 2023 -

Santa Margarita Ford responded

Hi Shelby. Thank you for choosing Santa Margarita Ford. We're happy to hear Jonathan always goes above and beyond to ensure you're taken care of. Visit us again soon! Regards, The Santa Margarita Ford Team

Helpful
January 20, 2023

I have been a customer since 1999, up to date, I am satisfied with the service! Enjoyed working with Miguel who has taken over for Duane! I will continue to utilize this Dealership. More

by pwalrath2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SMF Customer Service
Report | Print
Jan 23, 2023 -

Santa Margarita Ford responded

Thank you for choosing us all these years! We're so proud of Miguel for ensuring you were taken care of. We look forward to many more years together! Regards, The Santa Margarita Ford Team

Helpful
January 11, 2023

Freddy was very professional and the service was complete and finished in a timely manner. More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy, SMF Customer Service
Report | Print
Jan 13, 2023 -

Santa Margarita Ford responded

Thank you, Jim! We love to hear Freddy worked hard and ensured a smooth service visit. Until next time! Regards, The Santa Margarita Ford Team

Helpful
December 13, 2022

Very nice and helpful. This dealership altars gets things done I’m a timely manner.. I’m never dissatisfied😀 More

by ydoran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clair
Report | Print
Dec 13, 2022 -

ydoran responded

Comment should read as follows: This dealership always gets things done in a timely manner. I’m always satisfied 🙂👍

Dec 16, 2022 -

Santa Margarita Ford responded

Thank you for choosing us! We can't wait to provide you with another 5-star visit soon! Regards, The Santa Margarita Ford Team

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