Santa Margarita Ford

I've been pleased with my Ford MachE purchase and pleasantly surprised that Santa Margarita Ford has been willing to dispatch a complimentary service person to my home when software updates were requ pleasantly surprised that Santa Margarita Ford has been willing to dispatch a complimentary service person to my home when software updates were required. More

I appreciate the courteous professional engagement efforts by everyone. Justin in service kept me extremely well informed and was great to work with! Ali in sales engaged me when I dropped my truck efforts by everyone. Justin in service kept me extremely well informed and was great to work with! Ali in sales engaged me when I dropped my truck off and again when I picked it up. Thanks again for the leadership and execution. Mike More

Superior customer service in all faucets of their business. If only ALL Ford stores operated this way!! business. If only ALL Ford stores operated this way!! More

Picked up my vehicle, kept me informed about what needed to be done and easy checkout. to be done and easy checkout. More

Dana in the service department was excellent and was really good about keeping me in the loop on our explorer. She was very knowledgeable with the warranty process and put me at ease. Really appreciat really good about keeping me in the loop on our explorer. She was very knowledgeable with the warranty process and put me at ease. Really appreciate her help!!! More

Excellent customer service. Service department kept me in the loop while my vehicle was in for service. I liked that they take a video and show you what needs to be taken care o Service department kept me in the loop while my vehicle was in for service. I liked that they take a video and show you what needs to be taken care of. More

Excellent service dept. Simple to arrange, they promptly return calls, great communication. Clean nice facility Simple to arrange, they promptly return calls, great communication. Clean nice facility More

Very professional and friendly. Service Dept. was exceptional. I would highly recommend Rancho Santa Margarita Ford. Service Dept. was exceptional. I would highly recommend Rancho Santa Margarita Ford. More

Paul gave us excellent communication and customer service! In addition to the needed tire work they took care of warranty items too, very appreciated. service! In addition to the needed tire work they took care of warranty items too, very appreciated. More

Firstly RSM Ford is where I purchased my F-150 hybrid. Matt sold the truck to me by locating a truck that essentially matched the configuration that I built online. And I drove out with it in a couple wee Matt sold the truck to me by locating a truck that essentially matched the configuration that I built online. And I drove out with it in a couple weeks. The service department is stellar as I have always experienced great service. My last service was simply a no charge recall. They called me to inform me of the issue and created my service time to my liking. Another Matt met me and took care of things. This guy is very personable and friendly. My truck was complete and washed in time for me to attend an evening commitment as I requested. RSM Ford is a dealership that can be trusted and desires to keep us customers happy. Side note; I purchased my first car at 16 at Downey Ford which has lineage to this dealership. I recognized old wall photos on the wall from Downey Ford and was informed of this fact when I inquired. More