Santa Margarita Toyota

After spending weeks looking for the best price and service I decided to buy my Highlander 2007 at RSM. To be honest, it wasn't my first choice, since it's kind of far away from where I live, but it wa service I decided to buy my Highlander 2007 at RSM. To be honest, it wasn't my first choice, since it's kind of far away from where I live, but it was by far the best experience I had with dealerships in a while. The internet sales dept. agreed to match the "carsdirect.com" price, (which was the lowest price I could find), they were honest about all the financial options, and really nice overall. I know it seems obvious, but it's hard to find such qualities in a dealership nowadays. In the end, the financing person tried to push the usual unnecessary stuff, like 1000$ wax service, alarm, upholstery protection, etc, but I just declined. Overall was a nice and smooth experience, just how buying a car should be. More

I brought my car in for service expecting the repair to be long, frustrating and for me to be carless. I spoke at first to Mike Fischer who introduced me to Mike Horner. Both Mike's were extremely profes be long, frustrating and for me to be carless. I spoke at first to Mike Fischer who introduced me to Mike Horner. Both Mike's were extremely professional and polite, they kept me informed as to the status and finished my car when promised. They washed my car and gave it back to me cleaner than when I left it was a pleasant surprise. I will be back for all of my service needs! Everyone was so easy to work with and are truly second to none! More

If you are familiar with "FightingChange.com" at all you'll understand how simple it was for me to get 12 simultaneous quotes over the course of one weekend. The thing is that all not quotes are at all you'll understand how simple it was for me to get 12 simultaneous quotes over the course of one weekend. The thing is that all not quotes are created equal. Of the 12 quotes I got, at least 6 were low-ball quotes to get me in the door; big waste of my time. Now with Toyota RSM, let me tell you, I got an almost instant reply. They were not my first choice since they were a bit of a drive for me to get to, but in the end, when my first choice couldn't come through with the car, I contacted Toyota RSM and they were more than happy to have me come by. In fact, the sales team even stayed a bit later just to see me. The next day when I went in to see if they were going to honour the price agreed upon, I was totally expecting the..."let me bring this the sales manager"....followed by the...."he won't let it go for that price, but I tried" tactic (already experienced that at another dealer I won't mention). I kid you not, in less than an hour I was the owner of a new car. Not that I paid sticker or more and that they couldn't wait to reel me in, but rather, the agreement we made via email, was the exact price I paid, with all the expected options and details I requested. Again, if you know about fightingchance.com, then you know how to try and calculate a price that you'll be happy with and is fair enough for the dealership. That's what I asked for and that's EXACTLY what I got. Top notch service too. It's worth my time and gas to see these guys for regular service, and I highly recommend contacting Luis Castro if you are considering these guys. Just my $0.02 More

I've had my new car serviced here about 5 times. Three time were for the standard service intervals and I was happy with the turnaround time and level of service. With my latest service interval I forgot time were for the standard service intervals and I was happy with the turnaround time and level of service. With my latest service interval I forgot a coupon at home and they covered it anyway. A nice touch. On two occasions I had to bring the car in for special service (i.e. bad speaker). I was told it would only take an hour or so, but in the end, they did not have some specific type of bolts or something, so I had to go back. Second time around they fixed it, but forgot to re-enable the power windows for the rear doors (where the bad speaker was). They fixed that too and it was all good. I like the fact that the service bays are designed for customers to walk in and have a designated area to observe the mechanics do their thing. They are not bitchy about it and expect that some people are going to be chatty and ask all sorts of questions. More