I bought a new car at RSM Toyota recently, their flag-ship and fully loaded. Unfortunately, it has been one of the worst mistakes of my life. The car has a service issue, a rattle, and they insist that it is a design flaw, a 'normal rattle' is how the Service Manager, Harry, describes the annoying noise. I found that to be embarrassing for them. Please tell me what a ''normal rattle' is in a brand new car? Why didn't they tell me about the design flaw when they were trying to sell me the $39,000 car? This was the 2nd Toyota that I had purchased from Penske and it will be my last. Lots of money to spend for disappointment. I should have bought the Audi. I would suggest that you do not go to Penske RSM Toyota for Sales or Service.