This Toyota sales team is the sleaziest, most dishonest,
dishonorable, and shadiest sales team there is. From the sales manager, Aaron all the way down to sales reps Luis & Ryan, I’ve never experienced suc
dishonorable, and shadiest sales team there is. From the sales manager, Aaron all the way down to sales reps Luis & Ryan, I’ve never experienced such rude behavior professionally or personally!
My family has been in the market for quite sometime for a Toyota Hybrid. My wife was in contact with Susan (who was the friendliest and nicest person there). All morning, we were told, “the car is here, come on down.” My wife confirmed the status of the vehicle at least twice before we made our long drive down there.
I arrived at the dealership first, meeting Susan, who then told me I was going to deal with Ryan. I was told the hybrid was in the back, and that it would be prepared, washed and gotten ready for me. As we looked over the features of the car, three other couples and their sales rep decided to come over to the hybrid. At that point; every sales person was strangely taken back by the fact that I wanted to test drive it. So I was given the chance to test drive the vehicle.
On our way back to the dealership, I told Ryan that I didn’t want anyone else test driving; and I wanted the car. In fairness at this point, I was educated that anyone can test drive the car; it was who finished the application first; would get the car. As we arrive, couple number two was given the chance to test drive the car. During this time; Ryan told me we would get the application started.
This is when the deceitful and shady tactics came; as we sat down to start the process; Ryan decided to help another customer, making their needs priority over giving us a fair chance to start the purchase process. He left us at the desk, doing absolutely nothing; while he walks one customer to one side of the dealership, then goes to another side of the dealership, and taking a third detour to converse with colleagues, talking about who knows what. All the while, couple number two has time to return from their test drive, sit with their sales rep Luis, and start the purchase process first. By their actions, it’s obvious that Ryan and Luis purposely stalled my family’s chance to purchase; just so couple number two can get the car instead of us.
By this point, I’m agitated. The second couple looks like they’re getting farther along than we were. My wife is furious because we’re feeling discriminated and xxxx on for no reason. Bob came by to try to “make things right” for everyone. At the end, we were met with rude, snarky, and demeaning tones by an unprofessional sales manager, Aaron.
We made our complaints clear that we were furious. Not only did Ryan stall our purchasing process by disappearing; he exploited our request to look at numbers first before we proceed in the process. It was clear he did not like this request, given his smart xxx reply “oookay, but if the first app to get in gets the car” ; which was accompanied by a snarky eye roll as he walked away a final time; nowhere to return. We told Aaron that it wasn’t fair how we were being treated. The response we got, “ well it is a first come first serve. That couple’s been on the lot longer looking at other vehicles, but we don’t want to sell you anything if you’re this mad.”
We understand the situation of the automotive industry: the chip shortage which is causing massive production shortages on cars. It’s also understandable that these factors can make selling environments First Come, First Serve.
What isn’t okay is the process my family experienced. We arrived first and were given first look at the hybrid. We should have been given priority to do the paperwork and have the first fair chance to buy the car. It wasn’t fair that Ryan disappeared during the start of the sales process, stays away so long that another couple has time to pass us in the sales process.
Regardless of their situation; it’s only right that we are given a fair chance, not fall victim to shady sales rep collusion of Ryan helping his friend, Luis, hit numbers at our expense. There was plenty of time to show us numbers and get our paperwork in first. Ryan decided before hand, that he would not get our paperwork even started! The fact is: the car was on the lot and sitting all morning. That’s more than enough tune for Luis and his customers to locate the vehicle, look at it, and sell it (on a first come, first serve).
We ended up leaving the dealership on our own. We were too furious to be shown out properly, nor did we give them a chance to. As I drive away, Aaron and I make eye contact; I see him mouth the words “Mother xxxxer” as I’m driving away.
I hope my story helps anyone looking for a vehicle in the future. Take a moment to see how my family was treated, and how unfair this sales team was. As I’ve stated before; we get it’s a first come, first serve environment for the car sales. We were there first, and given first look at this hybrid. In fairness, we should have gotten first chance to buy the car; the first chance to see pricing, and first chance to get our paperwork together and submitted. It’s shady when the sales rep sits you down first, then disappears for extended lengths of time. It’s evident that side deals were made with Luis; leisurely has time to walk his customers to a desk, and proceed with paperwork while we haven’t even started. Nothing was communicated to us as things happened.
If you’re looking to buy a Toyota, do yourself a favor & stay clear of this dealership. If management cusses you out while you drive away, sales reps coerce and dubiously screw people over so others benefit; how could you trust a place with such an expensive purchase? There are plenty of other options available to you.