Santa Margarita Toyota

Tha Just picked up a new 2021 RAV4 today from this dealership. I didn't really know what to expect, I was just hoping they were not going to be pushy and trying to get you to buy what they think you n dealership. I didn't really know what to expect, I was just hoping they were not going to be pushy and trying to get you to buy what they think you need. My experience here today was an excellent one. Between Alex and Richard, they were with us every step of the way. I came in with a trade-in, so there was a bit more paper work to be done. But not to worry, things went rather quickly compared to other experiences I've had at other dealerships were you spend all day with paper work, but Not here!!! They were very friendly and gave excellent suggestions and recommendations. Not pushy at all. Atmosphere was very relaxed and calm. They answered every single question from my wife and I. Definitely, they knew their cars and products!! We did get to pick exactly what we wanted!! We found what we were looking for and went home with it. The whole process was painless, relaxed, and pretty quick. You can tell that they actually listen to you and hear what you want and try to help you find what you are looking for. Also, awesome rebates, offers, and discounts!!! If you are planning to get a Toyota, this is definitely your dealership!!! From new vehicles, to pre-owned. The dealership is always very clean and organized, COVID-19 safety requirements were followed, staff wore their mask while speaking with you and explaining everything you need to know. Parking is plenty, but it could get crowded at times, depending on the day, not every is the same. Thank you guys for this great experience, we love our new vehicle!! Thank you Alex and Richard for having so much patience with us and helping us throughout the whole process with a smile on your faces!!! More

Nick and Robin were great until the sale was made! For unknown reasons I was not give the second key to my new car. I was promised they would "get the key to me" but after almost five months no second ke unknown reasons I was not give the second key to my new car. I was promised they would "get the key to me" but after almost five months no second key. For a completey unrelated problem my new car was across the street from them for three months and even after multiple messages and a couple of conversations no key! Now of course my calls are not being returned. Toyota likes to say "we're here for you" but apparently that is only until after they have your money More

Dealership called me to advise that due to Covid 19, Toyota was extending the 2yr service and that I was overdue. In addition, my 2018 Rav4 had been in a collision and the repair shop couldn't find a c Toyota was extending the 2yr service and that I was overdue. In addition, my 2018 Rav4 had been in a collision and the repair shop couldn't find a couple of the rattles after they repaired it. Took it to SM Toyota and was assisted by Gustavo in the Service Department. The Tech quickly located the two issues causing the noises. Gustavo worked with the insurance company to get the repairs covered by them. End result, the car runs and sounds like new and I didn't have to deal with the insurance company. I've had nothing but Toyotas for the past 15 years and have always gone to SM Toyota for service and repairs, and never regretted it. Just wish they had better snacks. LOL. More

I purchased my Toyota 2 years ago, and have been very impressed with their Customer Service! Very professional, friendly & genuinely care about their customers! I would definitely recommend Santa Margari impressed with their Customer Service! Very professional, friendly & genuinely care about their customers! I would definitely recommend Santa Margarita Toyota! More

Excellent service! Friendly,knowledgeable, caring staff. Facility very clean and spacious. i have been bring my car to this dealership for the past 6 years. I would not go anywhere else! I drive 25 minutes Facility very clean and spacious. i have been bring my car to this dealership for the past 6 years. I would not go anywhere else! I drive 25 minutes to go to this location! Highly recommended. More

Stay Away I made an appointment to have the oil changed in a RAV4. That service should take 30 minutes or less. Wen I arrive today they tell me the wait is 2 1/ I made an appointment to have the oil changed in a RAV4. That service should take 30 minutes or less. Wen I arrive today they tell me the wait is 2 1/2 hours. What is the point of making an appointment? I left and went to Jiffy Lube. In and out in 1/2 hour and it cost less. HORRIBLE CUSTOMER SERVICE! More

Easy to work with! All the staff helped us feel welcomed and appreciated. Mahan was easy to work with, as well as all the managers and in finance. I definitely recommend All the staff helped us feel welcomed and appreciated. Mahan was easy to work with, as well as all the managers and in finance. I definitely recommend shopping at and working with the crew at Santa Margarita Toyota! More

Great service! Karen worked diligently to get us all the extra features that we ordered and then kept us informed every so often over a 3-month span to keep us updat Karen worked diligently to get us all the extra features that we ordered and then kept us informed every so often over a 3-month span to keep us updated about our car. Dan did a wonderful job getting us introduced to all the new bells and whistles. All in all we are very happy with the car! More

Excellent touch free and courteous service. They have adapted the customer interaction to the times. Everything was digital but with a personal touch, down to a follow up call the next day. I especiall adapted the customer interaction to the times. Everything was digital but with a personal touch, down to a follow up call the next day. I especially appreciate the invoice and payment was all online. Thanks Alec and Thomas! More

Easy and fast! Dropped my car during my break and dropping it off took no longer than 5-7 mins. My service was predicted for 1pm but got the call at 11am that servic Dropped my car during my break and dropping it off took no longer than 5-7 mins. My service was predicted for 1pm but got the call at 11am that service already finished. Truly recommend the fast service. More