Santa Margarita Toyota

Great Customer Service Took in car for 6 month service - was done in about an hour. Thanks for the quick turnaround. Clean service area as well. Thanks again! Took in car for 6 month service - was done in about an hour. Thanks for the quick turnaround. Clean service area as well. Thanks again! More

Purchase experience. I was very impressed with the general atmosphere of the dealership from the moment I arrived. The professionalism of the sales staff,comprising of my I was very impressed with the general atmosphere of the dealership from the moment I arrived. The professionalism of the sales staff,comprising of my sales associate Kevin,the sales manager,finance manager and the general sales manager are beyond belief. I left the dealership very well happy and totally satisfied. More

Great buying experience I hate car shopping. It's a process where I generally don't trust anyone involved and so I generally put off buying new cars as long as possible. Unfo I hate car shopping. It's a process where I generally don't trust anyone involved and so I generally put off buying new cars as long as possible. Unfortunately my old car was on its last legs and I set out to get a new 2018 Camry. There are a lot of Toyota dealerships in the So Cal area, but after a bit of research I found Santa Margarita Toyota had pretty consistently high reviews across the board. I called the dealership to make an appointment for a test drive and I spoke to Ruben Hernandez who was able to fit me in that same morning. I was debating between two of the 2018 Camry models and when I got to the dealership Ruben already had the models I was interested in parked side-by-side out front. No waiting at all. I was able to test drive both vehicles and talk through all the things I was looking for. Ruben patiently went through the vehicles they had on the lot as well as models they expected to be getting in the next month or so. At the end of 1-2 hours of test drive, discussion, etc., I decided I needed a bit more time to make a decision and I headed home. Ruben was great during the whole process. He wasn't pushy, he answered all my questions and didn't mind when I decided I needed to go home and think about it. I made an impromptu trip back to the dealership that evening with my family to look at some of the vehicles I was considering. Ruben happened to see me and ducked out of the meeting he was in to open up a few cars and then let my family & I spend some time looking around and talking. Shortly afterward, I ended up sitting down and working with Ruben to buy a 2018 Camry that evening. The buying process itself was about what I expected in that there was the standard bit of price negotiation on the new car and my trade-in, but it went much faster than I was expecting. I think the whole process from when we sat down until when I drove off in my new car was less than 2 hours. I think Ruben was pretty consistent with his earlier attitude in that he was patient and friendly and didn't try to mislead me or trick me or anything of that nature. I came out of the whole process feeling like I got a good deal on the car I wanted and I had a really pleasant experience working with Ruben. The other person I worked with to sign all the paperwork (I believe his name was Kim) was also friendly and helpful. TLDR: If you're in the market for a new Toyota, I had a great buying experience here and I thought Ruben was a pleasure to work with. If I end up buying a new Toyota in the future, I'll most likely be back. More

GREAT SERVICE PROMPT AND HELPFUL STAFF. GREAT CUSTOMER SERVICE. SHUTTLE TO WORK IS AWESOME. THANKS FOR HAVING MY CAR READY WHEN YOU SAID YOU WOULD. THANKS AGAIN. PROMPT AND HELPFUL STAFF. GREAT CUSTOMER SERVICE. SHUTTLE TO WORK IS AWESOME. THANKS FOR HAVING MY CAR READY WHEN YOU SAID YOU WOULD. THANKS AGAIN. More

Perfect service by great team I have visited 5 different dealerships (Temecula Valley Toyota, San Diego, etc) but I found Rancho Santa Margarita Toyota the best dealership to buy a I have visited 5 different dealerships (Temecula Valley Toyota, San Diego, etc) but I found Rancho Santa Margarita Toyota the best dealership to buy a car. Its good to have a great place to sell your items, it’s important to sell good items and it’s vital to have best customers service. Thank You Rancho Santa Margarita Toyota team. Special thanks to John and Nick. More

Great Service over 14 years! I have been taking my 2004 4Runner to Santa Margarita Toyota for routine and non-routine service ever since it was brand new. I have always been impr I have been taking my 2004 4Runner to Santa Margarita Toyota for routine and non-routine service ever since it was brand new. I have always been impressed and pleased with their thoroughness and quality. Intending to keep this vehicle for 25 more years, I'll keep going there. :) More

Great place. I've gone here for service for eleven years and bought my first car from them last week. Very happy with both departments. Ruben was very helpful in I've gone here for service for eleven years and bought my first car from them last week. Very happy with both departments. Ruben was very helpful in purchasing a car within our budget, and Nick made the paperwork actually pleasant. The service bay is unbelievable. It's cleaner than most people's kitchens. More

Parts Department is awesome The parts department is the best. They are fast, accurate, polite, everything up front, genuine Toyota parts, great price and reasonable shipping. Ord The parts department is the best. They are fast, accurate, polite, everything up front, genuine Toyota parts, great price and reasonable shipping. Ordered parts for 2015 Tacoma and am very pleased. I plan on using them again. More

Courteous, thorough and more. I am always impressed with the service at this dealership. I recently took for my Prius for routine maintenance. The service adviser was courteous and I am always impressed with the service at this dealership. I recently took for my Prius for routine maintenance. The service adviser was courteous and explained the service details and offered some suggestions. The waiting area is very well maintained and there is gourmet coffee and free wi-fi to boot. After the service the car was returned washed and clean. I am very pleased with the service. More

Excellent service Everyone in the service department was very friendly and helpful from the moment I arrived. The person who welcomed me was quick to take care of me a Everyone in the service department was very friendly and helpful from the moment I arrived. The person who welcomed me was quick to take care of me and fix a minor need with my back license plate. It was rattling and so he tightened it down for me. I did not have to wait long before getting help and was told it would take approximately an hour and a half for the 55,000 miles oil change and check up. My son and I went for a walk to a local acai bowl cafe and I received a call within the hour to let me know my car was ready. Thomas was Kind and knowledgeable. The waiting room was clean and kid friendly. My car was washed and ready to go in less time than I estimated. All in all it was an excellent experience. More