Santa Margarita Toyota

Alexander Kleyiner,our salesperson at Toyota RSM, provides exceptional service and extraordinary personal attention!!!!! We were purchasing a 2011 Camry LE and were coming in from out of the area. We provides exceptional service and extraordinary personal attention!!!!! We were purchasing a 2011 Camry LE and were coming in from out of the area. We were able to get a lot of information and details over the phone, he made sure we had all the information to come in and complete our purchase. There were no surprises and we enjoyed our time with Alexander as we completed the sale. Alexander, you made this a terrific experience!!!!! More

The following is an email to the Used Car Service Manager to which I received NO response: Remove my name from your "VIP" list. I couldn't be more DISPLEASED with the customer service we have to which I received NO response: Remove my name from your "VIP" list. I couldn't be more DISPLEASED with the customer service we have received from RSM Toyota. We purchased 2 used cars less than 3 months ago spending approx. $30,000--- your dealership sold us hard on the warranties. Now we're not only paying off your useless warranties, but the costs to repair defects showing up in the cars purchased only 3 months ago---of course not covered by your warranties. For your $1500 warranty (on 2005 VW Jetta) we can now pay $180---to simply diagnose problems w/a turn signal and a cd player, and $430 to repair the turn signal and another amount of $$$ to replace the cd player which was defective from the 1st week of the purchase. Within the 1st week of the purchase of the Tacoma Truck something went wrong with the starter, and the truck had to be towed as it wouldn't start. Thankfully a "1-time goodwill" warranty covered the issue---the warranty we purchased would not. We have purchased 2 other cars from RSM Toyota over the years for a total of 4 cars. We purchased a crv from RSM Honda, after 1st leaving Toyota on a lazy customer service day when looking for a rav---thought it was a fluke--apparently not. I find it incredible in this economy that this is how you treat (repeat) customers within this community. More

I didn't go in there thinking I would actually buy a my Camry that day .... I have to give Taylor LeClair all the credit for making it happen. Luis, her closer was also great. Very happy... Camry that day .... I have to give Taylor LeClair all the credit for making it happen. Luis, her closer was also great. Very happy... More

Friendly, pleasant sales and service staff. Good experience with service department led to going back to purchase a new vehicle at this dealer. Never considered any other dealer. Sales experience wa experience with service department led to going back to purchase a new vehicle at this dealer. Never considered any other dealer. Sales experience was very good - no pressure. I'd recommend this dealer to others. Very satisfied with both repair services and new car sales. More

I was very Happy to go to Penske and see a trustworthy Person namned Edward Cooke in service. He not only explained everything and the importance but wrote it down so I couls show my Husband who can't eve Person namned Edward Cooke in service. He not only explained everything and the importance but wrote it down so I couls show my Husband who can't even boil an egg never the less change my cars oil. Now when I go there, Edward is gone. What am I gonna do but try and find a new person to deal with. I'm not returning unless he is there and my neighbors will not return either. I told them how happy I was and now we are all disappointed. Bring Edward Cooke back or we shall do business else where. More

Very good experience, the service manager (Jim Markillie) was friendly and helpful and we had the issue with our car resolved . We will recommend this dealership to our friends and we'll definitely come back was friendly and helpful and we had the issue with our car resolved . We will recommend this dealership to our friends and we'll definitely come back for either service or when we decide to buy another car. More

Salesman Jim Keen was helpful and friendly. He did not use high pressure sales tactic which the first dealer I went to did. To that dealer I would like to say "This is the largest purchase second only to use high pressure sales tactic which the first dealer I went to did. To that dealer I would like to say "This is the largest purchase second only to buying a home. I'm going to think about, research what I want, and then buy". The finance person presented the available add ons but did not use pressure to sell them. More

I've leased 3 cars at this dealership--and every single time, the process is simple, straightforward, and clean. Mr. Luis Castro performs outstanding service! He suggests and offers more than what is exp time, the process is simple, straightforward, and clean. Mr. Luis Castro performs outstanding service! He suggests and offers more than what is expected. I will always come here first and foremost. More

I was extremely pleased with my car leasing experience at RSM Toyota. The gentleman I worked with, Luis Rodriguez, was very professional and made what is normally a very stressful situation a pleasant one. RSM Toyota. The gentleman I worked with, Luis Rodriguez, was very professional and made what is normally a very stressful situation a pleasant one. He went above and beyond to make sure every step of the process was comfortable for me. In my search, I reached out to 5 local Toyota dealerships, and while I got a response from all 5, only 3 of them were willing to negotiate the details of the lease via e-mail correspondence, which was an absolute must for me. With three young children, I did not have the time or energy to go shopping from dealership to dealership. My ultimate reason for selecting RSM Toyota to lease my new Sienna was the genuine personality of Mr. Rodriguez. His customer service skills are impeccable and he is truly just an overall nice guy who wants to make sure his customers have the best, most stress free car buying experience that he can make for them. More

This is the best car buying experience I've ever had. George McCollough is a great sales person. Very informative and low to zero pressure to buy. His relaxed attitude made me very comfortable. I was s George McCollough is a great sales person. Very informative and low to zero pressure to buy. His relaxed attitude made me very comfortable. I was so comfortable, I bought a Scion XB and had not planned on it. I'm also very happy with the finance department. Very nice, thorough and accurate people. Did I mention I'm extremely happy with my Scion too? It's great!!! Great overall experience with this dealer. I'll definitely return for my next car. More