Santa Monica BMW

The intake person was on time and ready to work with me when I arrived. The Uber set up was really easy and the work time was efficient when I arrived. The Uber set up was really easy and the work time was efficient More

The stuff is attentive. The service is fast and efficient. They have great communication and my car is always ready and clean when I pick it up The service is fast and efficient. They have great communication and my car is always ready and clean when I pick it up More

Went in for simple upkeep - service was good. Ceasar is always very nice and easy to work with. Ceasar is always very nice and easy to work with. More

This is the 7th car Ive bought form this amazing dealership. The customer service, efficiency , cleanliness and overall vibe is exceptional. They have always made any transaction there be seamless a dealership. The customer service, efficiency , cleanliness and overall vibe is exceptional. They have always made any transaction there be seamless and you feel like a valued customer l More

Great service I can always get an appointment and loaner. They are so accommodating always They are so accommodating always More

After two failed attempts to find slow coolant leak at two other different shops, decided to bring the cat here despite the steep price for diagnosis hoping at least the official BMW service can find it. two other different shops, decided to bring the cat here despite the steep price for diagnosis hoping at least the official BMW service can find it. Mentioned to the service advisor my thoughts and some areas where I noticed the signs of leak but he didn't pay attention to it. So at my first visit technician blew the expansion tank with extra pressure saying that the problem was there (despite I never saw any single trace of coolant around it but saw in the other areas). Their estimate was... $1300!!! For expansion tank replacement! 3.5 hours! Lol. I took the car, replaced the tank by myself (despite I did it first time after watching videos on YT, it took me 40 minutes including bleeding), issue didn't go away - same slow leak. Brought the car second time. This time they at least lifted the car, took off the bottom cover and checked everything. On video technician clearly stated that "there was no active leak", they cleaned everything, bled the system again and suggest to keep an eye on it. Took the car back again. Started checking every morning, without and with engine running and finally found it, Replaced flat o-ring and... no leak anymore. They of course refused to refund. Basically I did their job which I paid $250 by myself. Don't go there for service! Save your money and time. Their technicians not better than any other in non-authorised shops. Just find a good mechanic. More

Friendly lease of new vehicle and return of leased vehicle especially by owner Helpful salesman and financial assistance manager vehicle especially by owner Helpful salesman and financial assistance manager More

Chris explained everything thoroughly & everyone was helpful! I will bring my BMW here for service again! helpful! I will bring my BMW here for service again! More

I took my X6 vehicle in for servicing at SM BMW before a road trip and. 100 miles later on the road trip, the engine light came on again. I took the X6 to another BMW servicing center and I was told that th road trip and. 100 miles later on the road trip, the engine light came on again. I took the X6 to another BMW servicing center and I was told that the cabin air filters should not have been replaced but rather the air filter, which has never been replaced,, should have been replaced and it hadn't been replaced as it was extremely dirty and filthy— choking the engine due to filth—which in turn triggered the check engine light. SM BMW did this full point check but what was the point since it didn’t see something simple as an air filter being extremely filthy and needed to be replace? At Jiffy Lube, one of the first things that they check is the air filter. I would have been better off going to Jiffy Lube and saved a lot of money and gotten better service for my X6. I suggest going to another BMW servicing center or Jiffy Lube for your BMW servicing! More

I didn't have to wait to see the representative and my car was done on tome car was done on tome More