Santa Monica BMW

I worked with Alex, great experience. Kept me in the loop with what is happening the entire time. Kept me in the loop with what is happening the entire time. More

I took my X6 vehicle in for servicing at SM BMW before a road trip and. 100 miles later on the road trip, the engine light came on again. I took the X6 to another BMW servicing center and I was told that th road trip and. 100 miles later on the road trip, the engine light came on again. I took the X6 to another BMW servicing center and I was told that the cabin air filters should not have been replaced but rather the air filter, which has never been replaced,, should have been replaced and it hadn't been replaced as it was extremely dirty and filthy— choking the engine due to filth—which in turn triggered the check engine light. SM BMW did this full point check but what was the point since it didn’t see something simple as an air filter being extremely filthy and needed to be replace? At Jiffy Lube, one of the first things that they check is the air filter. I would have been better off going to Jiffy Lube and saved a lot of money and gotten better service for my X6. I suggest going to another BMW servicing center or Jiffy Lube for your BMW servicing! More

Santa Monica BMW has always been a very nice place to do business; I've leased and purchased a few vehicles here; everyone is professional and helpful. The folks in the service department are excellent, spe business; I've leased and purchased a few vehicles here; everyone is professional and helpful. The folks in the service department are excellent, specially Ceasar whom has been my service advisor for years. Great Job! More

Great service, but pricing is out of the roof. The hourly rate is $400+ per hours, which is more than hiring an engineer. The hourly rate is $400+ per hours, which is more than hiring an engineer. More

Cristal was amazing! ! Helped me get my car fixed quickly and was communicative about the car’s progress. ! Helped me get my car fixed quickly and was communicative about the car’s progress. More

Overall okay experience. The service was fast and I appreciate they provided uber rides to and from the service center - however it was impossible to get a hold of the servic The service was fast and I appreciate they provided uber rides to and from the service center - however it was impossible to get a hold of the service technician to explain their recommended fixes for my vehicle. No one answered their phones, everything was done through automated emails / texts. More

The service department was on time and professional. They staff were nice and helpful and answered all the questions. They staff were nice and helpful and answered all the questions. More

Excellent service. I had a flat on my run flat tire. I called at 7 am to find out if they had the particular tire in stock. They did. I brought the car into service a I had a flat on my run flat tire. I called at 7 am to find out if they had the particular tire in stock. They did. I brought the car into service and an hour later I had the new tire. The service department technician even sent me a video of the underside of my SUV with a commentary. I was impressed. More

No communication. Difficult to get status report. Phone lines going to voice mails with no cll bcks Difficult to get status report. Phone lines going to voice mails with no cll bcks More

Great customer service from Cesar and Edwin. Service department team greeting when you pull in is excellent. Service department team greeting when you pull in is excellent. More