Sapaugh GM Country - Service Center

Needing customer improvement Took my vehicle to get an oil change and was told it would take about 1 hour. Two hours later finally done. I went to look at a new truck and salesmen Took my vehicle to get an oil change and was told it would take about 1 hour. Two hours later finally done. I went to look at a new truck and salesmen just stood at the door. Went inside and nobody ever said hello or anything. I just bought two new vehicles from here and expected more customer service. Will be going elsewhere to by my new gmc pick up. More

Good guys at Sapaugh We purchased a car from Sapaugh 5 years ago it was a corolla best car ever no problems. No need for complaint was so excited when. After having two mo We purchased a car from Sapaugh 5 years ago it was a corolla best car ever no problems. No need for complaint was so excited when. After having two more Kiddo's to go back and get something new and bigger! Now we had some trouble with a car we got there now a 2009 Buick Enclave... Having only had it a couple of months and problems Sapaugh has worked it out and stayed true to their word. Thank you to all the guys down at Sapaugh! More

Sapaugh Customer Service Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the oppo Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the opportunity to experience the Sapaugh management team more closely. I was surprised to receive multiple phone calls regarding my problem from both the Service Manager, Joe Clemens, as well as General Manager, Dave Walker. As I told Joe, I could not have been more impressed with the help and genuine concern I received from Dave. I have no affiliation with this dealership other than a typical customer but the Sapaugh staff has been a model for customer service as for as I'm concerned. I have purchased multiple vehicles from this dealership over the years and, thanks to their service department, will continue to do so. More

Brought my vehicle in for oil change and light coming on The "service tire monitor system" light came on in my Acadia. It was not showing my left rear tire pressure, thought they could reset the sensor but t The "service tire monitor system" light came on in my Acadia. It was not showing my left rear tire pressure, thought they could reset the sensor but took it in to find out needed a new sensor part. They fixed it as it was under warranty. Took it in a month and a half later for oil change and because same light came back on (just a week after being replaced) and I was told that my warranty was up and had to pay $150+ tax for new sensor. I said the sensor they put in must be bad because it was saying again that it was rear tire on driver side. I got some long story about how it was a different sensor this time and I had to pay for it. Whatever. I paid for it and it was $162 that I was not expecting to have to pay out. This is the 2nd vehicle I have bought from here and I really like the Acadia's but on the fence about going back because I seem to always have an issue with the warranty somewhere no matter if I buy extended or not. However, everyone here is really nice, I do really like Sapaugh but have a few times felt a little taken advantage of. May shop around in a year or two when it is time for another upgrade. More

Excellent service I have complete confidence in the professional staff with the care of my car. All employees treat me as a member of their family; the atmosphere is ve I have complete confidence in the professional staff with the care of my car. All employees treat me as a member of their family; the atmosphere is very welcoming. This is why I continue to buy my cars at Sapaugh. I am confident I will receive excellent service. More

Sapaugh made good on a bad clutch I wrote a bad review on 4/2/2017 about a problem I had with a bad clutch. As you can imagine I was very disgruntled with there service after I had t I wrote a bad review on 4/2/2017 about a problem I had with a bad clutch. As you can imagine I was very disgruntled with there service after I had the clutch replaced. Upon reading my bad review Mr. Joe Clemens, the general manger of service contacted me and asked me if I could come in and talk with him about my review. After our talk he felt bad about having a disgruntled customer, we came to a resolution that was beneficial to both of us. I am happy to say I will continue doing business with Sapaugh Motors. More

Dave Bible We had to get a few things taken care of on our car Chris Bittick our sales person made sure that Dave was our service writer handling our car. We we We had to get a few things taken care of on our car Chris Bittick our sales person made sure that Dave was our service writer handling our car. We were very happy with the service at Sapaugh right down to the car they provided while they did the work.. Dave made sure everything was taken care of. Definitely will be returning for service to my car Chad More

Not going back- Never bought a car here. But someone told me their service department was aces, especially on Corvettes. So I take my Corvettes there. This was my Never bought a car here. But someone told me their service department was aces, especially on Corvettes. So I take my Corvettes there. This was my second visit; and the first visit with this particular car. Just learned a few days ago certain 2016 Corvette models are required to have an oil change after the first 500 miles. Was news to me. The car told me I had 74% oil life left. But a bulletin had come out from GM advising dealers it must be done and why. Owner's manual said the same.. Upon arrival I explained why I brought the car in. The service adviser was dismissive- didn't say I was wrong, but said the car didn't need an oil change. I pointed out the service bulletin issued by GM- and the owners manual, both stated otherwise. He seemed to acquiesce but it was hard to tell- he didn't seem to be invested in the conversation to begin with.. About an hour an half later, the car's ready- I pick it up and drive off. Glance at the receipt before putting it away, and it's not clear to me if the oil was changed or not. One thing was clear, however- a tire rotation was done. A tire rotation? (side to side rotation, front/back tires are different sizes). Anyway, that made no sense at all because: 1- the car had 1,800 miles on it, 2- it was not part of the scheduled maintenance, and 3- I didn't ask for it to be done. Email the dealership, ask them to clarify what work was done. Get a call back and they confirm oil change and tire rotation. I ask why the tire rotation- am told it was scheduled maintenance. I challenge that answer- WHO SAYS IT's SCHEDULED MAINTENANCE- Then I'm told that maybe it was done because tire rotation is usually done as part of the scheduled maintenance oil change. She wasn't sure? Seriously? Didn't make sense to me. They offered to transfer to me the service adviser for explanation. I tell them to just have him send me an email, They say they will have him call me. While waiting I step outside, and check the wheels. Suffice it to say that anyone who knows a Corvette owner also knows that we know every square inch of our car- the location of every imperfection- no matter how slight- is etched in our brain. With barely a glance at the wheels I know immediately they were rotated. Thousand percent certain. No doubt. Even had a photo taken the day before backing it up. THE TIRES WERE ROTATED (side or side). Get back in the car- there's a message on my phone. From the service adviser. Says "Got you message" and apologize for the receipt- he stated "we did NOT rotate your tires".... explaining that "the receipt says tire rotation because it is part of the labor operation they have to use". Huh? That didn't make any sense. The message then goes on- "we never rotate tires on a Corvette" and ends with "they were NOT rotated, OK?" At this point I must admit- it feels like I've just been told a lie. The message was short and curt- it sounds like the rep was maybe just a little bit irritated. But I did NOT want to believe it- I WANTED a reputable dealer with people I trusted to service my car. The fact remained, however- that I knew better. Th tires were rotated. Either the service adviser was completely in the dark, or he lied. He deserves to be given the benefit of the doubt- that's for sure and goes without saying. So I call back- and transferred to the Adviser's extension. No answer and no voicemail. Call back a few minutes later, ask for him and this time he answers. I ask "are you absolutely certain the tires were not rotated?" He is certain- reminds me that "We don't rotate tires on a Corvettes- or move tires from one side to another. It's at this point I stop him and explain to him he is wrong, and how wrong he is. There was no push back- he knew I was certain, After stepping away from the call a few minutes, he's back on the line and apologizing for the mistake. Said the person doing the work saw it on the work order and rotated the tires by mistake.. To make things better he told me to bring the car back and they would put the tires back the way they were. RIGHT, That makes a lot of sense- I thought to myself. . So I'm left asking - is this believable? Is it possible a service tech would rotate tires on a car they reportedly "never" do rotations on? Would the tech not notice the car had only 1,800 miles and not need it anyway? Whether I was lied to or not I'll probably never know. My gut tells me I was. My sense of fairness tells me stranger things have happened and give the adviser the benefit of the doubt. But one thing is for sure- between the service adviser telling me no oil change was needed when a service bulletin and owners manual said otherwise, to performing a tire rotation that wasn't needed and an explanation why it was that makes no sense, followed by a denial that it was even done all, followed with an admission that it WAS done- only after being called out on it. Truth or no truth aside, there remain sufficient reasons to now seek a new Service Department. By the way, no one ever confirmed whether an oil change was actually performed. or not. More

Service I brought my daughters Cadillac ATS in for service in January due to oil leak and was told by Mark K that they could not find a leak. There is oil jn I brought my daughters Cadillac ATS in for service in January due to oil leak and was told by Mark K that they could not find a leak. There is oil jn garage floor so that is a sure sign of a leak. Mark recommended we get a dye ran through the car and for her to drive it 1500 miles. I asked," if she drives it, it will throw it out of warranty." Mark said, "no." Sure enough I brought it back in after driving it 1500 miles and it's not under warranty. Now they want me to pay $200.00 for the part. The paperwork from previous service appointment and cadillac repair sheets were missing out of my glove box after my appointment as well. Would I recommend them ....NO!!!! I called Cadillac while I was waiting and they verified it is under warranty. I filed complaint with Cadillac More

Everything you want but never expect from a car dealer I have dealt with the acquisition and service of many vehicles from Seapaugh and never expected to receives such extraordinary serice. Clemens, is the I have dealt with the acquisition and service of many vehicles from Seapaugh and never expected to receives such extraordinary serice. Clemens, is the man! More