Saratoga Ford

Lied to by used car manager Mr. Conroy I purchased a used car for my daughter. Within a week I discovered problems with the vehicle, and brought back for service. They could not service it I purchased a used car for my daughter. Within a week I discovered problems with the vehicle, and brought back for service. They could not service it so told me to bring to a Volvo dealer, which I did. They determined the issues and I communicated it to New Country Ford. They refused to pay the expense of the needed repairs and decided to bring it to another Volvo dealer. Mr. Conroy told me he had everything looked at. I spoke with the Volvo dealer they sent it to, and confirmed that only one item was repaired. Now I am left with a car that WILL NOT PASS INSPECTION. Then Mr. Conroy, after weeks of back and forth, assured me he would completely refund my deposit and pay off my loan. Today (several weeks later), he told me that they will not refund me or pay off my loan. Mr. Conroy promised he would do this, and then backed out of his word, using a new owner of the dealership as his excuse. So according to him, the new owner, Mr. Mackey, is refusing to honor this agreement. More

Best Ford Service in upstate NY I took my truck there for service and I have to tell the world it is the first Ford dealership that di NOT try to rip me off. They were honest and onl I took my truck there for service and I have to tell the world it is the first Ford dealership that di NOT try to rip me off. They were honest and only did what was needed. The cost of the repair was 50% less then three other dealers in the area I called. I was ready to sell my F150 until I called them and took it there. I highly recommend this dealer ship. The service manager Justin Matusek and service advisor Amanda went above and beyond to make sure my truck was fixed correctly the first time and for the best price. If you are like me you need your vehicle and every other dealer ship was basically telling me it would be a week before I would get my truck back New Country took it in the same day and got it back to me that same day. If you go to any other Ford dealer to have your vehicle fixed your just plain crazy. Roger More

Great service and great people! It is a very modern and comfortable dealership. You are greeted at the door and taken care of in a timely manner. The sales people are very friendly It is a very modern and comfortable dealership. You are greeted at the door and taken care of in a timely manner. The sales people are very friendly and not pressuring. I am very satisfied with my experience, and will return back at the end of my lease. More

used car sales I went to the dealership looking for a used car. The staff was very helpful and knowledgeable. They helped me pick out the vehilce that suited my ne I went to the dealership looking for a used car. The staff was very helpful and knowledgeable. They helped me pick out the vehilce that suited my needs the best. I am very happy with my experience. More

Leased an Explorer The customer service was outstanding when I leased my vehicle. The salesman was not pushy. He was very thorough after the deal was made and showed me The customer service was outstanding when I leased my vehicle. The salesman was not pushy. He was very thorough after the deal was made and showed me how to use every feature on the vehicle and was even helpful when I forgot how to do a few things on the navigation after having the car a week. More

Very nice and helpful Everyone was very accommodating and helpful throughout the whole buying process. They have called a couple of times since we purchased just to make su Everyone was very accommodating and helpful throughout the whole buying process. They have called a couple of times since we purchased just to make sure that we were happy and if there was any problems or questions. We are very happy with our vehicle and the staff at New Country. More

Nothing but ongoing problems It started off with picking up vehicle. None of the work promised was done. Also did not receive any temp insurance cards. So waited to bring truck ba It started off with picking up vehicle. None of the work promised was done. Also did not receive any temp insurance cards. So waited to bring truck back. Because now I'm mad and it is an inconvenience to have to. So schedule a appointment to have shampooing done weather stripping replaced and blower motor switch looked at. Everything went well until next day had a brake caliber freeze to the point it was smoking. They did get me in to look at the problem. I also told them now when I turn on the temp selector to warm it makes loud clicking noise. They said they could not make it do it and for the brakes replaced caliber and pads. I would have thought they would have replaced rotor also as that was heated up also. So now I get to registration i received with wrong address as well received title with wrong address. Called about this and was told to go to motor vehicle to correct this, really wow blood pressure sky high now. Now I'm looking at my drive way and there is a bunch of oil drip marks all over. Now I need to make another appointment. Very unhappy about this. As they keep texting me asking is the service going well. I tell them no please call me. I wait and they don't. I swear that they try to wait till your warranty runs out More

WOW, Worst Experience I have ever had buying a vehicle I have to say the attitude at this dealership is horrible. It seems pervasive throughout the dealer. Very disrespectful and arrogant. I felt like I wa I have to say the attitude at this dealership is horrible. It seems pervasive throughout the dealer. Very disrespectful and arrogant. I felt like I was putting them out by purchasing a vehicle. The salesperson and the manager were both arrogant. I do not recommend this dealership at all. I am not a person to complain but this was an extraordinarily bad transaction. Price was decent. More

I went to New Country ford to look at new cars. I already had a car picked out, and I knew exactly what I wanted - I was ready to buy a car. I wandered around the lot for a while - somewhat surprised that I had a car picked out, and I knew exactly what I wanted - I was ready to buy a car. I wandered around the lot for a while - somewhat surprised that I was never approached by anyone. After about a half hour of looking at the cars, and realizing they didn't have the car I wanted, I decided to go and ask about it. I walked in the dealership - and again, NO ONE greeted me. The receptionist didn't even look up. I asked if there was anyone to help me, and she looked up, very disgruntled for being interrupted from whatever she was doing, and was informed, "There isn't anyone available right now." She immediately looked away. I was astonished at this. I asked when the next sales person would be available, and she says, "I don't know, they're engaged with CUSTOMERS." I capitalize this because the way she said it was obviously implying she didn't think that I was a real customer. At this point, I ask to see the manager. He walks over, and asks what I need. I informed him that I was waiting for a sales person. He gives me the same answer as the receptionist. I had decided already to absolutely not give them my business, so I informed the manager that while I was ready to order a car, he had just lost my business. It's obvious that New Country has enough of a client base with the locals that they don't have to treat any new clients with any semblance of respect or courtesy. I refuse to ever give business to this dealership, whether it is to buy a car or service the car I ended up buying through Latham Ford. I would highly recommend doing business with another dealership - I recommend Latham Ford. More

I bought a F-150 about 11 months ago. Thus far, I have had to deal with the service department 3 times. The first time, I had a message to get an oil change...great, set up an appointment online and showe had to deal with the service department 3 times. The first time, I had a message to get an oil change...great, set up an appointment online and showed up 10 minutes early. After giving them my name the next question was "Where did you set up your appointment?" I answered online. Then they asked "Was it through our web site?", "Yes". After 5 minutes of shoveling paperwork around they come back and say that they do not have anything for my appointment. I explained it was for an oil change and showed them the email verification. 3 hours later I get my truck back. This was just for an oil change! Ok, one time mix up, it happens, forgive and forget. I scheduled my next appointment with them because my headliner had started to sag and my brakes needed to be changed (I just bought this truck from these clowns)... Run in #2: Show up to the service area early, confronted with the same questions. "Where did you set up your appointment?"... "I set it up with you guys.". This time they were able to locate my appointment but none of the paperwork was ready. So I stood at the counter while everything was being printed for 15 minutes! Did my walk around with them, explained what was wrong and left my car with them over the weekend. I was supposed to get a call Monday because my truck was supposed to be done. Didn't hear anything from them so I ended up calling them. "What model car did you bring us?", "F-150", "What color was it?", "Silver", "Did you drop it off under a different name?", "No, did you guys loose my car?", "No no, um...hold on", *music*, "Hi, sir?", "Yes...", "There was a mix up in paper work and we haven't started working on your car.", "What?", "We are going to need one more day, we are going to put this as top priority and get it back to your tomorrow, we are also giving you a discount on your service, we are very sorry.", "So everything will be fixed tomorrow correct?", "Yes sir", "OK, see you tomorrow" Upon receiving my car, two days later the head liner starts to separate again. Also my parents get drenched in the back seat due to a water leak and my rear back up sensors start to fail. So I make my 3rd and last appointment. Run in #3. Same story as before, no paperwork ready and just complete confusion when dropping off my car. Left the car there end of Friday, through Tuesday. Picked up my car Tuesday and as soon as I got in, noticed that the headliner is still separated! Drove from the pick up area right back into the service department. The guy came out and took a look at it and said "Oh wow, looks like it didn't take." At this point I had enough. I asked him if this is the typical service people get coming to his service center. I also asked if it is typical for a car headliner to be held up by Velcro. He said it is standard Ford parts used for this application. Good thing the engineer who thought that up didn't design the frame or it would have been made of Lincoln Logs. At this point I have had enough of this service center. I will never again recommend anyone to go to New Country in Saratoga Springs. These guys are by far the most disorganized, unhelpful car dealership you will come across. Stay away! More