Saratoga Ford

Made a deal on a Vehicle, and as the some of the other reviews state the dealership went back on their written word. These guys just don't care. Tony the salesmen was arrogant. Benjamin has not returned e reviews state the dealership went back on their written word. These guys just don't care. Tony the salesmen was arrogant. Benjamin has not returned emails. I believe it was sold to another buyer who paid more. Good for them, they just shouldn't have handled it unprofessionally. I had some concerns about the transmission in the Mustangs, when these guys where confronted with these concerns they had all the typical responses, Never heard of a complaint. Tony was going to get touch with the Ford Rep... Yea right. Each time I called back.... Tony was in a fog...Who is this.... What was I going to do. So if your considering a Mustang look into MT-82 transmission problem. There is a wealth of information out there. Dont you think a salesman should know his product? I believe you can rest assured that if you did purchase from this dealership and had an issue with the transmission you will be on your own. Do some research, you will not be treated the same if you have a warranty issue and you go to a dealer you didn't purchase from. This is the reason the first question is "DID YOU PURCHASE IT FROM US" when speaking to the service dept about warranty. If your buying a Ford be careful who you support and buy from. You dont want to be tied to these guys for any length of time! I am convinced Ford has no idea the way these guys are doing business. All manufactures have engineering or mechanical problems now and then, what defines the company is how these problems are resolved when they crop up. You dont want NEW Country Ford representing you. I purchased from Brattleboro Ford in VT. It was a drive and they had a $400.00 dollar doc fee! But they were a pleasure to deal with. More

I was sold a car with unbalanced tires. The tires being unbalanced caused the tires to wear unevenly, which caused a loud noise and the car to shake. When I brought the car in to be serviced for the proble unbalanced caused the tires to wear unevenly, which caused a loud noise and the car to shake. When I brought the car in to be serviced for the problem(bareley a month after I bought the car) they refused to replace the tires even though they were the ones who dodn't balance them properly in the first place! They told me that since the tires had enough tread left to pass inspection, I could either buy new tires or just deal with the shaking and noise! To sum it up... they sold me a car that didn't work properly and refused to fix it! now I have to take legal action. Do yourself a favor and go somwhere else! I will never give them my buisness again! More

I was in the market for a 2012 Edge. I went on line and found one with the options and color I was looking for. After being pre-approved through Ford for more than the price of the car and using Intellipr found one with the options and color I was looking for. After being pre-approved through Ford for more than the price of the car and using Intelliprice (off the Ford.com site) to get an ideal of what my trade in was worth, thinking this was a slam dunk, I went to the dealership thinking this would be quick. I have to admit I showed up close to the time the dealership closed, but after taking a quick look at the car to ensure it existed, I asked for their best price. Jamie Jr. went into the sales manager's office with my trade in's keys and after leaving me alone at his desk for over a 1/2 hour (and by now the dealership was closed so there wasn't a single soul in the dealership), he returned with unacceptable prices. He said that everyone was gone and that in the morning he'd see if he could find better price, the main issue was the asking price for my trade in. By noon I hadn't heard anything and called in to find out that his dad worked there too so there were two Jamies. His dad said that he wouldn't be in until 1:00pm but that he would speak to the sales manager right away. I finally heard back from Jamie Jr after 3:00pm saying he was sorry but the sales manager was busy but he would call me right away. After 4:00pm he said that his manager was pricing a car and that "he's got a lot of customers". Well he didn't have to worry about me. I went to Latham Ford that afternoon, found a car I liked and am very happy. Needless to say, New Country won't get my business again. More

Went here to buy a used car advertised online. It was in TERRIBLE shape, completely dirty, seats absolutely covered in dog hair, mud splattered all over the body... they didn't even bother to clean it befor TERRIBLE shape, completely dirty, seats absolutely covered in dog hair, mud splattered all over the body... they didn't even bother to clean it before advertising it and scheduling test drive appointments! I told them I was interested in the car but they need to get it cleaned and fixed up (in selling condition, basically) before I come in to test drive again. But two days later when they called and said it was ready, IT STILL WASN'T. They just vacuumed it haphazardly (still lots of dog hair under the rugs and in the crevices of seats) and washed the outside. We negotiated the price, and asked if there were any known issues with the car. They said it was inspected by their service department and came out clean. I told them I'd have my mechanic give it a once-over before finalizing the deal (contingent on a thorough cleaning before driving it away). Lo and behold, my mechanic finds some serious issues, including an oil leak and a battery that would fail state inspection. When I called the salesman, he says their service department knew about these issues and were planning to fix all of them during the final detialing. WHAT. Why didn't he tell me that before?? I wouldn't have bothered to have my mechanic look at it until they had fixed everything! He agreed to have all the issues fixed. Two days later, another call saying the car is ready. I knew better than to trust them so this time I asked them to drive the car to my mechanic again and pay for the second inspection to check if they have fixed the issues he identified before. I'm not going to pay twice for the same thing! They changed their mind and said they would pay for it if I ended up buying the car. Which makes no sense: what if they hadn't fixed the car, then I'd be out TWO payments to my mechanic. Then I asked them to give me details of what they had fixed, and surprise surprise, they had fixed NONE of the issues, not even the oil leak or the subpar battery. I wonder what they meant when they told me the car was "ready"? At this point I called off the sale. More

Went there to look at a 08 Tundra. After working with the dealership to come up with the right price for the vehice they asked for a deposit to hold which I paid. The rep said he would call me in the AM to s dealership to come up with the right price for the vehice they asked for a deposit to hold which I paid. The rep said he would call me in the AM to set up a meeting. Later that night after taking my deposit I recieved a call saying someone else had also placed a deposit and that I would get a call another call in the AM to let me know who ended up with the vehicle. Well no call came in the AM, even after I left mesages to get called back. Finally I reached the sales rep and he said that the other guy got the vehicle and that I would get my deposit back asap. Why take deposits from more than one person? Had I known I wouldve said not to. Now I am waiting to get my deposit back so I can go purchase a similar vehicle from another dealership. More