Savage 61 Chrysler Dodge Jeep RAM

I purchased a 2007 Mini Van on June 30th.... the left sliding door never worked properly and at times would not open at all, not even manually. I called and brought the van into get checked July 26th, an sliding door never worked properly and at times would not open at all, not even manually. I called and brought the van into get checked July 26th, and they had to order a part for the sliding door, they told me I had to bring it back in a day or 2. When I called back, they could not fit me in until Friday the 30th. They told me it would take an hour or so, so I waited...3 hours later, they told me the switch was not the problem but that they played with the cable and it seemed to be working. It worked sometimes and other times it would not. Meanwhile, the van was involved in a hit and run accident (the opposite side of course) and we were without it for 3 weeks. After it came back from that episode, the door was NOT working and I called to have it checked again.... to find out that IT IS NOT COVERED UNDER THE WARRANTY... and they are not responsible that the previous repair DID NOT WORK!!! THIS IS VERY DISHEARTENING, AND THE ATTITUDE THAT I DID NOT PICK UP A MORE EXTENDED WARRANY IS POOR BUSINESS!! I CAN UNDERSTAND WEAR AND TEAR THAT THE CUSTOMER DOES NOT BEING YOUR RESPONSIBILITY, BUT WHEN YOU DO WORK... ADMIT THAT YOU PLAYED WITH A CABLE, AND IT SEEMS TO WORK, THEN DECLINE TO FOLLOW UP WHEN IT DOESN'T....WOW!!! This van was the 3rd vehicle we purchased from 61 Dodge. We recommended so many people to your dealership because we were always very pleased, from the salesperson (KEVIN) who was fabulous, and since has left... to the service with very limited issues, but this trip has been a disaster from the start. When you call, they say they are going to get back to you...they don't. You ask questions about the coverage... no one knows, and today was the icing on the cake. SO... MY DAYS AT 61 DODGE ARE DONE.. THANK YOU FOR LISTENING AND I WILL PASS THE WORD!!!! More

The parts used to pass inspection were necessary. However, I receievd a flyer in the mail that day that would have given me a 10% discount on the parts.If possible, can a 10% credit be applied to the However, I receievd a flyer in the mail that day that would have given me a 10% discount on the parts.If possible, can a 10% credit be applied to the parts total of $533.02? Otherwise the work carried out was and has always been good. Could have been 30 minutes quicker, but a minor issue. More

This is an update to my last post. I had a my brakes worked on by Savage 61 and had problems with the brakes a couple days after the service. I contacted Savage and they (service Mgr and Tim Profit) had worked on by Savage 61 and had problems with the brakes a couple days after the service. I contacted Savage and they (service Mgr and Tim Profit) had me bring my car back in. The servie department checked my brakes and stated I needed a master cyclinder. This was a part that they did not previously worked on (I had my rotors and pads replaced on my previous visit). They explained what the problem was and fixed it. I have been driving my car for several days now and the brakes are great. The service department stepped up and made a satisfied customer from a unsatisfied customer. I will continue to bring my cars to this dealer for service! I recommend them highly! More

Savage has been wonderful for the 2+ years we've been going there. We purchased our Charger at another dealership, but keep coming back here for service and even purchased a 2nd vehicle from them in Aug going there. We purchased our Charger at another dealership, but keep coming back here for service and even purchased a 2nd vehicle from them in August. Jeff, John & Kevin are great and have our trust. We always feel comfortable leaving our customized Charger in their care knowing it'll be safe. Everyone at this dealership is friendly & helpful. They have always provided quality work & great service. 2 More

Everyone always thinks that dealership auto repairs always cost much more to service your vehicle then non-dealer repair shops which is why people go to non-dealer repair shops almost all the time. But always cost much more to service your vehicle then non-dealer repair shops which is why people go to non-dealer repair shops almost all the time. But now you don't have too this is one of the cheapest price dealer repair shops I ever seen it's even cheaper then monroe, midas etc. I would recommend this repair to anyone out their who's looking for top quality service and repair. This will always be my service and repair shop from now on.. Thanks keep up the good work savage 61 dodge.. ((NUMBER 2)) More

The price for your hourly rate for repairs is too high!! I would like to continue to have my car serviced at Savage 61 but your hourly rate will force me to look elsewhere for service. Also your hourly rat I would like to continue to have my car serviced at Savage 61 but your hourly rate will force me to look elsewhere for service. Also your hourly rates are not posted in the Customer Service Area. Other dealerships I have been to has all their rates posted in plain sight. On the positive side any other work to be performed other than what I bring the car in for is explained to me and price is then quoted. More

called on the road because my window wouldnt come up & was very pleased that they were open till 8! they got us in with out an appointment which was nice, the wait wasnt too bad little over an hour! they was very pleased that they were open till 8! they got us in with out an appointment which was nice, the wait wasnt too bad little over an hour! they were so nice and very helpful, answered all the questions i had about my car. will defiently be bringing my cars back here because of the wonderful experiance i had. couldnt have asked for better people working! More

I've experienced good, friendly service each and every time my truck has needed recall or service. I have never had to wait for an appointment and it was always finished in a timly manner. I appreciate t time my truck has needed recall or service. I have never had to wait for an appointment and it was always finished in a timly manner. I appreciate the setup reguarding oil changes as well as the professionalism and friendlyness of the service and sale personel. I would strongly recommend Savage 61 to my friends and relatives. 2 More

From the beginning to the end of my purchase everything happened smoothly and professionally. My salesman Kevin was knowledgeable and friendly. The finance manager Brad and GM Tim worked out the details happened smoothly and professionally. My salesman Kevin was knowledgeable and friendly. The finance manager Brad and GM Tim worked out the details of sale quickly and honestly. There was none of the usual worries that come with car buying at other car dealerships like that your getting "taken for a ride". I felt reasured that I got a reasonable price for my trade, as well as a good price on the new vehicle. Which is a Challenger by the way and it is hands down the best car I have ever owned! Even the service and parts department was quick to get me the extra decal that I wanted for my car. I will definitely be buying here again in the future and you should too. More

In the summer of '09, I was preparing to trade off my vehicle for an '08 Ram 1500. Employment issues forced me to back out of that deal but early in the fall, those issues were laid to rest and I again vehicle for an '08 Ram 1500. Employment issues forced me to back out of that deal but early in the fall, those issues were laid to rest and I again contacted this dealership in hopes of trading off my existing vehicle on the same truck i had wanted earlier. I asked Kevin to evaluate my trade (ball park) and let me know what he thought. He NEVER even so much as called me back. I called HIM back and he non-chalantly explained to me that he was so very, very busy that he just didn't have time to get back to me. Rule number one: Never, ever pay asking price and rule number two: Never, ever, ever beg a car dealer to business with them. I ended up buying at Masano's a few weeks later and couldn't be happier. Thanks for nothing Stidham. More