About 2 weeks after purchasing a 2008 Kia Rio5 SX, my rear passenger side seatback became unglued. It was the fabric coming unglued from the seatback foam. After waiting 2 weeks for them to get a replacement seatback in I get a call that the car is done, so I go pick it up.
When I get there, Im told the car is done and they (glenn) hand me the keys. I get in the car and look over my shoulder at the new seatback and I couldnt believe it. It was the wrong color and texture. I have a rio5 sx
with sx sport cloth interior, which is red and black. The seatback that the service department installed in my car under warranty is white and black, and the headrest is a completely diffent fabric than the rest of the car. So basically I have been driving a new car with a mismatched interior for quite some time now.This was 9/22/08.
After showing Glenn Keehn this he said that they would re order the CORRECT seatback this time and it should be in in about a week.
Two weeks pass by and I call Savage Kia to see if my parts have arrived.
I was told no by Glenn , and asked him if he could check the status of the order.Today (10/07/08) I get a voicemail from Glenn stating that he doesnt know how long it will take to get the seatback in. There arent any in the United States and it has to be imported from Korea. So I asked if he could take one off another car on the lot and them replace it when the one from korea finally came in and he said "no, we dont have another car here with that interior."I asked what about from another Kia dealer and he said "we dont do that",they cant sell a car with a missing seatback". So I asked him to expidite the shipping or possibly overnite it. He said ,he cant do that and theyre doing everything they can. So thats the reason for the awful review on Savage Kia. They are more concerned with future customers that current customers.
Joey Maturi gets a negative review for lowballing me on the price of my trade in. Stating one price with a handshake one day and lowballing me for $400 the next day when papers were drawn up.