If I could give them zero or negative stars I would.. I have had nothing but a constant battle with them between sales and now service. I am highly dissatisfied with this place.
I My husband and I bought a 2020 rav4 and traded in my 2018 Rav4. After I drove my new car for a couple days every time I stop the car lunges forward sometimes it feels as if someone hit me from the rear. Absolutely terrifies me. I get it, it’s a new car and needs time to learn your driving habits, I totally get it. But when my husband called Savannah Toyota to see what they could do, they told him no one else has complained of this issue.. refused to help Really... I will NEVER refer someone to them.
our salesman Marc was friendly and courteous and wonderful to deal with he was great, we dealt with a second salesman the same day (I can’t remember his name) he was great as well. However when we arrived to pick up the car, the guy I believed his name was something Hayward was on the phone hardly acknowledged we existed, took the tag off the trade in was then going to keep my tag off the trade in, took our trade in keys, handed us the new ones and walked back inside the dealership. Never once showed us how to work the car, how to pair phones to the car, NOTHING which in my opinion is VERY rude!! Just very unprofessional. But they got what they wanted, a sale... the customers don’t matter after that paperwork is signed. I would steer clear of this place at all costs. If you want to be treated like dirt then by all means have at it. I won’t ever come here to buy a car again. We shall see how the service department is, if it’s anything like the sales department I will be taking my car to another Toyota facility for service needs. I don’t and will not recommend them to anyone. Buyer Beware.