Saybrook Ford

This is the second F150 pick up that I have purchased from Saybrook Ford and their approach has been very professional with no pressure but a great understanding of the product that Ed is selling. I was from Saybrook Ford and their approach has been very professional with no pressure but a great understanding of the product that Ed is selling. I was treated with respect and dignity and never once was pressured into making a deal. The purchase of the truck was very professional and was completely explained as the process proceeded. I look forward to dealing with Ed for future purchases. Other dealers should take a lesson from how he handles his customers. As a businessman, I understand the cost of overhead, and although their dealership building is old, they have maintained it in a very clear and bright manner which shows that you don't have to have a Taj Mahal with all that overhead to serve their clientele. Those facilities don't sell cars. It's the people inside the building and I agree with your philosophy that a "hand shake still counts". I would encourage anyone to go and visit Ed. Sincerely, Skip & Nancy Beebe More

Overall experience was very nice. The salesman Don and manager Doug were friendly and knowledgeable and I purchased the vehicle and drove it home within a couple of hours on a Saturday. I would recommend manager Doug were friendly and knowledgeable and I purchased the vehicle and drove it home within a couple of hours on a Saturday. I would recommend this dealership to everyone. More

Buying our 2010 150 was a great experience from start to finish. Keys in hand within 24hrs. I would reccomend dealership to everyone in need of a vehical for a great experience overall. finish. Keys in hand within 24hrs. I would reccomend dealership to everyone in need of a vehical for a great experience overall. More

had the vehicle I wanted at a fair price. Maneck would do anything to seal the deal. Loan rate at 3.9% is good. Very pleased with deal. anything to seal the deal. Loan rate at 3.9% is good. Very pleased with deal. More

Really good and fast service. Showed up on Saturday for a test drive and managed to buy a car and get it delivered same day. a test drive and managed to buy a car and get it delivered same day. More

Ed got the sale because he listened to our specific car purchasing needs and worked to meet those needs. It was the first pleasant car purchasing experience in 40+ years. purchasing needs and worked to meet those needs. It was the first pleasant car purchasing experience in 40+ years. More

I purchased a Ford Edge from Saybrook Ford and my salesman Ed Isenberg was great. He was very friendly, not pushy, made sure to show me different models of the car I was interested in and explained salesman Ed Isenberg was great. He was very friendly, not pushy, made sure to show me different models of the car I was interested in and explained what the differences in the models were. When we were going over the sales terms I never felt pressured. I didn't want the colors that they had on stock so he searched and found exactly what I wanted and had the car there within a day or so. When I picked up the car I noticed that there was a minor part missing (cosmetic in nature) and he ordered the part immediately and when it came in he actually came to my house to pick up the car to take it to the service department for me. He has checked in numerous times to make sure everything is good and he also made sure when I picked up the car that I was comfortable in the car before driving off. Made sure I knew how to work everything which was especially good as the last car I purchased new was 16 years ago and technology sure has changed a lot since then! Overall it was a pleasant non-pressured enjoyable experience. More

I've been driving a 2005 Audi A6 (had an Allroad before the A6) and was looking for something different and more suited to my passion for bike riding ... and more room all around. I found the 2011 Ford Fle the A6) and was looking for something different and more suited to my passion for bike riding ... and more room all around. I found the 2011 Ford Flex Limited just what I was looking for. I built on online and requested that Saybrook Ford (located in my home town) to contact me. Ed Isenburg called and we set a time to meet. Throughout the entire selection and purchase process, Ed was patient and extraordinarily helpful in guiding me and helping me to find a Flex Limited with all the features I wanted. That attention to detail continues long after the sale. When my wife was ready to trade in her 1995 Camry, I took her to see Ed to check out the new Ford Edge Limited. Once again, Ed was a delight to work with and located that hard-to-find red Edge that my wife wanted. The service department also needs special recognition for prompt and curteous service. I recommend Saybrook Ford, Ford vehicles and Ed Isenburg to my friends and associates. Lastly, I do not miss my Audi or Audi service. Just saying. :) More

Ed Isenburg is an outstanding automobile salesman. He takes the time to very methodically move the customer through the entire sales process. This is the second car we have bought from Ed and most likel takes the time to very methodically move the customer through the entire sales process. This is the second car we have bought from Ed and most likely will be back for a third. We would highly recommend Saybrook Ford and Ed Isenburg to anyone seeking to buy a car. More

We were attracted to Saybrook Ford because my dad purchased several Ford cars and trucks from Ed's dad Matt at Simon Ford in Norwich years ago. Ed was very responsive, even over a holiday weekend wh purchased several Ford cars and trucks from Ed's dad Matt at Simon Ford in Norwich years ago. Ed was very responsive, even over a holiday weekend when the dealership was closed. We went in with the intention of buying a 2011 but were attracted to a very low mileage 2010 put into service just six months before. Quick transaction - the truck was ready with all of the paperwork, etc. complete in about an hour. We were satisfied with the trade-in value for our 2003 Explorer SUV. When we drove away and turned on the radio for the first time, it didn't work. We called Ed and he asked us to return to the dealership. Without question, he replaced the radio with a brand new better featured model. Good first impression. More