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Saybrook Ford
Old Saybrook, CT
136 Reviews
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136 Reviews of Saybrook Ford
February 24, 2018
Very Satisfied Customer Got a good deal on our certified Ford Fusion from Saybrook Ford. It was a pleasure working with John. He was very friendly, knowledgeable and profes Got a good deal on our certified Ford Fusion from Saybrook Ford. It was a pleasure working with John. He was very friendly, knowledgeable and professional and made the deal happen. We bought and drove it home on the same day. Would buy from them again. More
by Bob C
Employees Worked With
John Beecham
Helpful February 16, 2018
No Integrity Saybrook Ford lacks integrity. They don’t stand behind their product. They admit fault then refuse to correct an issue. Will never return to Saybroo Saybrook Ford lacks integrity. They don’t stand behind their product. They admit fault then refuse to correct an issue. Will never return to Saybrook Ford. Service technicians are not knowledgeable More
by Say No to Saybrook Ford
Employees Worked With
Andrew Quintyne
October 29, 2017
Bait and switch Took truck in to have vapor canister tube cleaned. Dealer told me needed a $850.00 repair. cleaned tube myself and all ok. Very dishonest Took truck in to have vapor canister tube cleaned. Dealer told me needed a $850.00 repair. cleaned tube myself and all ok. Very dishonest More
by cyco55
Employees Worked With
Assistant service manager
September 25, 2017
Nice dealership The only negative is inadequate parking space in their lot. Otherwise they were friendly, very accessible and responsive to questions with prompt repl The only negative is inadequate parking space in their lot. Otherwise they were friendly, very accessible and responsive to questions with prompt replies to texts etc. They also worked hard to make the numbers work for me with solid trade in offers and strategizing to maximize rebates. Would absolutely recommend Sean, Geoff and his team. Cannot yet comment on service department since I have only had my car a few days. Thanks again Saybrook Ford! More
by Dockh
Employees Worked With
Sean Trafford and Geoff Nichols
September 14, 2017
Rude and deceiving At first nice people by the end horrible service rude woman who picks up the phone I think her name it's Linda , Bruce was pretty stable and nice ,at At first nice people by the end horrible service rude woman who picks up the phone I think her name it's Linda , Bruce was pretty stable and nice ,at the parts and service department was my experience. Be aware of ur car loaners because I thought mine was perfect and they claimed I dented . De dente could only be seeing by far away from the vehicle. When I tried to fight the claim they told me they paid good attention to details. Soon as I got home I realized the mirror that was supposed to be done in my estimate wasn't done. So not so great at details as they claimed. When I went back they offered several choices to pay the loaners debt I didn't do, including lowering my deposit fee if they claimed with my insurance what made me feel even more uncomfortable since I couldn't prove I didn't dent it. We ended up settling for the debt in the loaner. I complained to Safeco be aware ur insurance is not looking out for u when they recommend u do ur service with the company that does the estimate. I don't recommend this place to anyone and their service was deceiving and extremely rude. I hope the rude lady linda realizes she is dealing with people who are all ready dealing with an accident and becomes sensitive to that fact when she opens her mouth to talk to us . I hope she fixes her behavior.. very bad very bad! More
by Sa
Employees Worked With
Linda and bruce
August 03, 2017
Hassle free experience Good dealings with used car purchase through Tyron, honest and knowledgeable, patient and attentive. Would highly recommend. Overall very good cu Good dealings with used car purchase through Tyron, honest and knowledgeable, patient and attentive. Would highly recommend. Overall very good customer service , reasonable prices and excellent value. More
by Terry824
Employees Worked With
Tyron
June 16, 2017
Liars Wasted My Time Ordered a loaded F150 Lariat from these folks in mid-April. Two months later, my vehicle still wasn't capable of being tracked through Fords Tracking Ordered a loaded F150 Lariat from these folks in mid-April. Two months later, my vehicle still wasn't capable of being tracked through Fords Tracking System. I went down to the dealer and the salesperson said my truck was being built and had priority 1 (highest). Seeing it was being built, I asked for the VIN number but they could not produced and then told me the truck was in order processing. When I returned home from the dealer, I called Ford Customer Care who told me the truck wasn't going to get built as they were through building this model for 2017 and would be four more months for . Went back down to the dealer and spoke to the Sales Manager who confirmed it wasn't being built and switched from priority 1 to 10 weeks ago. If I hadn't pressed, I'd STILL be waiting here for news of my trucks arrival. Liars! More
by Todd Buttrick
Employees Worked With
Maneck Sopariwala, Geoffrey Nichols, Doug Burt
May 02, 2017
Disappointing My wife and I went to store and bought a used truck (2005 Dodge Dakota) with 111,000 miles on Thursday night. At the time we were happy with the deal My wife and I went to store and bought a used truck (2005 Dodge Dakota) with 111,000 miles on Thursday night. At the time we were happy with the dealership, the salesperson(s) and the truck. We drove it to NH that evening. The next evening, Friday, (about 24 hours after purchase) we were driving in NH and the check engine light came on. On Saturday I took the vehicle to the Dodge dealer in NH. They analyzed the engine code and placed the car on a lift where we discovered leaks in the exhaust manifold and patching cement that had broken off. We left the vehicle in NH and rented a car to return home to CT while the approximately $2,000 worth of repairs are performed. I understand that some events can happen at anytime however it seemed very suspicious that an engine light would come on less than 24 hours after purchase of the vehicle - especially since I have read that resetting this light is a behavior that some dealerships will do just to move the vehicle. I don't know of the ethical status of this dealership and I will leave it to others to determine. What is even more disappointing is that our e-mails on Sunday and Monday early morning were never even acknowledged as of late Tuesday evening. Very sad. More
by Tony S
Employees Worked With
Don
January 09, 2017
Hope service is as good as sales The best car buying experience I’ve had in 25+ years of buying cars! I usually dread walking into a car dealer because I hate the hounding you get fro The best car buying experience I’ve had in 25+ years of buying cars! I usually dread walking into a car dealer because I hate the hounding you get from the sales people. But this didn’t happen at Saybrook Ford. Doug & Kara were interested in working with me to locate the exact Escape I was looking for and travel 120 miles one way to get it .Then when “wheeling and dealing”, I never felt like they were trying to give me a “snow job”. Everything was open and up front. Also thank you Anthony for teaching us all about the Escape inner workings. More
by Hank
Employees Worked With
Kara Doug Anthony
June 06, 2016
The Worst Service And Sales The service department is incompetent, one look at the dark and dirty garage tells you all you need to know. You will never see such a dingy service a The service department is incompetent, one look at the dark and dirty garage tells you all you need to know. You will never see such a dingy service area in any modern dealership. Came in for a tune up, left with a ruined vehicle. Then came the high pressure sales tactics: "if you make the deal TODAY, here's what we'll do for you." Would not give me said deal in writing because "printer not working." Appalling that they would not better remedy the disastrous experience we had. Avoid at all costs More
by Zed
Employees Worked With
Paul, Doug
