Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sayville Ford
Sayville, NY
2,517 Reviews
Sayville Ford has been family owned and operated for three generations - over 60 years! Not only are we the largest independent Ford dealership in the New York region, but Sayville Ford's focus on complete customer satisfaction has earned us the reputation as a leader in the automotive industry.
Our sales team and support staff are the finest. Their hard work, dedication and expertise allow us to provide you with the highest level of service. The professional and courteous sales staff at Sayville Ford are consistently able to offer our customers the best service and selection at the lowest prices. We have hundreds of new Ford cars and trucks on site as well as a vast selection of quality pre-owned cars and trucks from a variety of manufacturers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 1:00 AM
Tuesday 7:00 AM - 1:00 AM
Wednesday 7:00 AM - 1:00 AM
Thursday 7:00 AM - 1:00 AM
Friday 7:00 AM - 1:00 AM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,517 reviews
July 30, 2016
Mariana was cool, helpful, and a pleasure to deal with! Staff and prices were great! We are looking forward to coming back in a few months to purchase a car for my wife! No gimmicks! Staff and prices were great! We are looking forward to coming back in a few months to purchase a car for my wife! No gimmicks! More
by Joepop
Employees Worked With
Marianna Fleischman
July 30, 2016
my car buying experience This was absolutely the best car buying experience of my life. I highly recommend this dealership to everybody whos looking to buy a new or used car This was absolutely the best car buying experience of my life. I highly recommend this dealership to everybody whos looking to buy a new or used car More
by hal
July 29, 2016
Service Team is Pathetic Thought I was lucky. Called them up to place an order for new 2017 Ford Focus RS. Sales person told me they had one on the lot.Incredible since this m Thought I was lucky. Called them up to place an order for new 2017 Ford Focus RS. Sales person told me they had one on the lot.Incredible since this model is new and has been sold out for months. 2 days later I picked up the car. The sales experience was normal. I wanted the car, paid $5K over and everything was good. Pretty standard stuff. After I received the car and had an opportunity to adjust settings to my liking I found that the rear speakers are only outputting about 10% of the volume of the front speakers. I adjusted the fader to almost full rear to try and balance the sound. It's almost there but not right yet. This also reduces the overall volume max of the front speakers. I called to make an appointment to have it check and repaired. This is where it goes bad. I requested a wait appointment, explaining to the attendant that if the appoint is made they need to make sure a tech is available at the time of the appointment. Of course this went in one ear and out the other. I show up for the appointment and the Service Attendant asks me 45 min later if my ride has not shown up. They scheduled me for a drop off appointment which means they look at it when they can. Thankfully the service attendant was able to have a tech look at it within in an hour. Ok, not great, but I waited. The tech brings over to the car demonstrate the issue, as he could not find anything wrong. I clearly demonstrate. And he explains maybe that's just how it works. Say What? I asked if he ever had a vehicle that only put out 10% volume of the front speakers to the rear speakers. ANSWER: " I don't know" This from a certified Class A Ford tech with at least 20 years experience. So sad. I was told they called Ford and Ford states there is nothing wrong. Amazing since they never looked at the vehicle. Last resort is I have to wait until another RS comes in to compare to. Either a current owner brings one in for service or they receive a new delivery. Slim chance on waiting for a new delivery since Ford canceled the last 500 orders for the year because the factory in Germany is taking a 3 week vacation. The ENTIRE factory!!!!!! Great for them. My expectations for a seemingly obvious defect: the tech would check connections to the speakers, possible a bad ground connection maybe a loose connection to the Sync control unit possible a bad channel on the amp for the rear speakers Of course none of the basics were even attempted. To piss me off even more the service technician closes my service ticket. So I call him and ask why. He tells me we need to close out the tickets because it's the end of the month. But I still have an unresolved problem! He tells me he has all my information on the back of his clipboard and will call when an RS comes in to compare to. Not holding my breath for that one. Having leased or purchased many vehicles over the years I generally don't expect much from dealers. This was a straight forward transaction with very little hassle. But service after the fact is the worst. A complete lack of acknowledgement of an obvious defect by the entire Sayville Ford team. Whatever happened to "Service"? I'm not asking for great service, just normal service. Acknowledge the issue, investigate and confirm there is an issue or confirm that is really they the system operates, NOT! Incompetence on the part of tech, a complete lack of interest in acknowledging the issue by the service team. I bought the car because they were the only dealer that had one. It's new car, how much could be wrong with it? Don't patronize this dealer if you have other choices. There has to be better out there, somewhere. Maybe if they follow through I'll add some stars, but right now it's not looking good. More
by Al S.
July 24, 2016
Misleading sales pitch Was told Ford would "handle details" related to turning in previously leased Volkswagen Passat. Three months later I received a bill from VW for 1200 Was told Ford would "handle details" related to turning in previously leased Volkswagen Passat. Three months later I received a bill from VW for 1200.00. This possibility was never mentioned, I was told Ford would take care of everything. More
by Ets55
Employees Worked With
Bob Pollizatto, Brian Nichols
July 24, 2016
A very fun shopping experience looking for my new car Hi my name is Daniel and I am extremely happy and satisfied with my new used car. I had a fun time picking it out with Jacqueline and showing me my op Hi my name is Daniel and I am extremely happy and satisfied with my new used car. I had a fun time picking it out with Jacqueline and showing me my options within my budget. I also have to thank Artie for helping me understand the buying process even though I asked him multiple questions over and over and over again he was funny and very helpful I can't wait to come back and visit while I have my vehicle serviced. Thanks again sayville ford!! More
by Danielc749
Employees Worked With
Arthur Reilly, Jacqueline Grosjean
July 23, 2016
Quick and professional Our overall experience was great. Jackie, our sales woman, was extremely warm and professional. We felt no pressure from her, she just let the vehicle Our overall experience was great. Jackie, our sales woman, was extremely warm and professional. We felt no pressure from her, she just let the vehicle sell itself. Our overall process took maybe less than 3 hours from looking on the lot, to test driving, setting up financing and then going home with our beautiful new Explorer Sport. All the staff was warm and friendly and we had a really smooth experience with Tom, the finance manager. The dealership is clean, modern and comfortable. Most importantly, the price they quoted never went up after the financing review. There were no surprises, just an overall great experience. We now consider ourselves loyal customers! More
by nlorenzen1
Employees Worked With
Tom Lemley, Jacqueline Grosjean
July 22, 2016
Painless, Easy, Quick - Great Customer Service! As a commuter that travels 40+ miles one way to work I was desperate to find a hybrid that was comfortable and reliable. When my husband and I decided As a commuter that travels 40+ miles one way to work I was desperate to find a hybrid that was comfortable and reliable. When my husband and I decided on the C-Max we went to Sayville Ford. As our minds were made up, John M. did not pressure us or try and up sell anything. He was completely understanding, personable and efficient. Rather than spend hours at the dealer, I was able to go home and be with my newborn and email all the necessary documents. Marianna was prepared, made all the phone calls before I arrived and was super friendly. When everything was ready we arrived, signed documents, made a payment and were on our way. The whole team was very efficient and down to earth. Super happy with our purchase! More
by Emily G
Employees Worked With
John Malinowski, Marianna Fleischman
July 22, 2016
Excellent dealership...excellent service..excellent price!! Rob is an excellent salesman. He walked me through the entire process and didn't pressure any decisions, he took the time to show me three different m Rob is an excellent salesman. He walked me through the entire process and didn't pressure any decisions, he took the time to show me three different models and explain the packages for each one. Rob recommended the Ford Edge for my needs and he couldn't be more right. I had a great experience with Rob, Tom (finance), Nicole, and the entire staff at Sayville Ford. I would Highly recommend visiting them in the future. They all go above and beyond their duty to make sure you get what you want. Thank you Rob and the staff at Sayville Ford. More
by Mikeb
Employees Worked With
July 22, 2016
Great experience I had a great buying experience at sayville ford. My salesperson took the time to show me different models with different options. There was no pressu I had a great buying experience at sayville ford. My salesperson took the time to show me different models with different options. There was no pressure and he made it easy to understand the pricing options. I would highly recommend him, his name was Rob Tarnowski. I Love the car, got the edge. More
by adelesroom
Employees Worked With
July 21, 2016
Shawn was professional and very easy to work with. Shawn was professional and extremely helpful. We felt as if he was honest and sincere and willing to work with us. We would definitely stop at Sayvi Shawn was professional and extremely helpful. We felt as if he was honest and sincere and willing to work with us. We would definitely stop at Sayville Ford before going any where else. More
by kimvinay
Employees Worked With
Shaun Blanco
