Sayville Ford

Picked up my new 2010 F150 from them,and love my truck.BUUTT the service department dosn't have a clue about customer service.Other than not returning MULTIPAL calls,there's the issue of having to b truck.BUUTT the service department dosn't have a clue about customer service.Other than not returning MULTIPAL calls,there's the issue of having to bring the truck back to them, 2 and 3 times to fix a problem. Maybe it's because it I have an extended warrenty and the'er not making top dollar,or they don't have the proper people to handle the work.I've called the Sayville Six times since Feb about my remote start and have not herd from the dealer, and it's June. More

This dealer is price competitive but does not pay attention to details. The salesperson was not familiar with the vehicle specifications or options. I knew more about the car then they did. Then came attention to details. The salesperson was not familiar with the vehicle specifications or options. I knew more about the car then they did. Then came the pressure to close the deal "if you sign right now...." I Told them I would take it and I was glad I did. When I got home I discovered that the car I looked at actually was missing important options. In addition, the salesgirl said the color I wanted was not available until I spotted 2 cars on the lot with the color and interior I was looking for. Finally they said the car I wanted was available and equipped with cooled seats and neither statement was true. So for me a car is a major expense and I expect my dealer to be an expert on the product. As for price I will admit Sayville is pretty good but their "if you sign right now the price is $xx,xxx" was infact reduced over the phone by $900 the following day. Sure that sounded pretty good but I was really put off by the mistakes and misinformation given by the salesperson. I ultimately paid about $400 more at another dealer on a $40k vehicle but I am 100 percent confident it is exactly as represented. Bottom line is these guys are aggressive and will probably give you the best price. However if you are picky like me you will be better off finding a dealer that has detail oriented experts who know the products inside and out. Today's vehicles are incredibly complex so do your homework. This is also why I chose Ford. Their vehicles offer the best and most useful features and the quality is excellent. More

Horrible follow up from staff. The only one who did follow up with us was our salesperson, who really did not have much power to do much. Car was delivered filthy, and it seemed that the car was not ch follow up with us was our salesperson, who really did not have much power to do much. Car was delivered filthy, and it seemed that the car was not checked out by their service department. When our car was delivered to us, it was filthy on the inside- crackers under the seats and the upholstery needed a cleaning. Also, the radio had a horrible crackling noise, that when we took it back to the dealer was informed would not be fixed, because it was because of the aftermarket sunroof, which came with the car and was not installed or caused by us. After 3 months and an expired temporary registration, still have not received official paperwork from the DMV. Also when you call there people do not return phone calls in a timely manner unless you contact someone from upper management. Overall poor experience, would recommend taking business somewhere else. There are plenty of other ford dealers on long island where I am sure they take better care of the customer. More

I bought a used car online-I was told it was a good used car and just needed a side mirror fixed-it took almost a FULL MONTH to receive it (which was a nightmare with many excuses) and it's still in the sho car and just needed a side mirror fixed-it took almost a FULL MONTH to receive it (which was a nightmare with many excuses) and it's still in the shop!!! I thought that buying from a "Ford" dealership, I could trust that I would get a good car and have a good experience. I am in tears over all of this. How the car passed inspection in NY I don't know. But I had to put brakes on it and buy a new headlight case just for it to pass VA inspection and it now is shaking at the stoplight with the check engine light blinking at me, so it has to go back to the shop. And I also had to order an ABS pump. More

Please do not have your car serviced here. I brought my Ford Taurus in for an antifreeze/coolant flush and they put the wrong antifreeze in my car. Cars are antifreeze specific these days and the wrong col Ford Taurus in for an antifreeze/coolant flush and they put the wrong antifreeze in my car. Cars are antifreeze specific these days and the wrong color coolant is corrosive to plastic engine parts and gaskets (by the way half of the radiator is plastic). One would think that a Ford dealer would at least use what FOMOCO specifies, had I left the coolant in the engine I would have had costly repairs sooner or later. I did call Ford Motor Company and they were very surprised that green coolant was used in my car rather than yellow, afterall it says YELLOW ONLY right under the filler cap. Unfortunately it does'nt end there, while my car was in for this service I was told that my brake fluid was cloudy and they reccomended a flush. I decided that I would wait on this procedure and check it for myself. As I drove home I noticed that the brake pedal was soft almost to the floor when depressed, when I got home I opened my hood and first saw the green antifreeze then I went over to the master cylinder (the thing that holds the most important fluid-brake fluid)only to find it near empty. I do alot of auto maintenance myself, a driveway mechanic. I am under the hood of all my cars two to three times a week and forever checking fluids. I topped off the brake fluid two weeks ago and it never needs much. Apparently the mechanic who serviced the car pulled some brake fluid out to check it and tell me it need be flushed, and never filled it back up. It's a good thing my brakes did'nt fail so I could be here to warn of this dealerships practices. This is sheer negligence. If you value your safety please have your car serviced elsewhere More

took them 7 weeks to pay off my trade in. now i have a negitive on my credit report. when i first told them that it wasn't paid off they told me not to worry. after 3 weeks they would not return my calls negitive on my credit report. when i first told them that it wasn't paid off they told me not to worry. after 3 weeks they would not return my calls about it. i finally had to go back to the dealership and confront them face to face. it still took them another 3 weeks to pay off my trade in. every person i talked to at sayville ford just put the blame on someone else. they told me they would send a letter to ford credit to inform them that it was not my fault the payment wasn't made. but it still went on my credit report. they also sent my credit app. to 15 different banks. that many inquiries is also a negitive on my credit report. customer service just didn't seem very professional. after the sale they seemed not to even want to deal with me. THIS SITUATION HAS BEEN RESOLVED. MY CREDIT REPORT HAS BEEN CORRECTED. I spoke to Karen who was very helpful and professional. I have to thank them for taking care of this matter but I'm still not pleased with the lack of cooperation from Tom and Mark. This was the 3rd car I bought from Sayville Ford and the only time I had a problem. The other two times everything went smooth and professionally. More

Met with John in July to look at the new F-150. Took out a comparable model and John knew everything about the vehicle. Ended up working out a deal to build a custom one - got a good number for my trade. a comparable model and John knew everything about the vehicle. Ended up working out a deal to build a custom one - got a good number for my trade. When the vehicle came in (~6 wks later) there was no nonsense. No fooling around with the numbers already worked up. Took about 5 mins with the finance manager (usually they try to sell you services/warranties/accessories). They accepted NO for an answer to things I didnt want, were VERY respectful of my time, and overall it was THE best car-buying experience I've had - including ones I've had with pre-arranged internet pricing. I would highly recommend John as a salesman and Sayville Ford as a dealership. More

I have been doing business with Sayville Ford for over 10 years now. Jack Frost has to be the finest salesman out there, whenever I go into the dealership for any reason, there is always a line of people wai years now. Jack Frost has to be the finest salesman out there, whenever I go into the dealership for any reason, there is always a line of people waiting for Jack. I am a shopper by nature and when I am in the market for a new vehicle, I go ussually to 2 dealers, I try to get my "best" deal from them, and they know I am a serious buyer, because once I make up my mind to buy a car, I want it yesterday. After I get my 2 best deals, I go back to Jack, tell him what I am looking for, he already knows that I went shopping, he never asks me what prices I already got, and his final price is always less, I don't know how he does it, but it's great. I am a regular customer of the service department also, they are nice to deal too, never any pressure. More

Had a bad experiance at a honda dealer that kinda turned me off to the brand. I had read good reviews of the new focus, so I went to look at it. I am glad I did, it is a real nice car that I liked alot more me off to the brand. I had read good reviews of the new focus, so I went to look at it. I am glad I did, it is a real nice car that I liked alot more than the civic. I got a good deal and went home the owner of a nice new gray focus. More

At this point I cannot recommend Sayville Ford. I really like the car I bought and got a great price, but since I walked away with the keys they wont return my phone calls nor explain the discrepancies in s like the car I bought and got a great price, but since I walked away with the keys they wont return my phone calls nor explain the discrepancies in some of signing documents. A few of the problems below: 1. They only are giving me 1 months worth of warranty when I found out they are required to provide 3 months if you have under 80,000 miles. I have 79,000 miles on the car I bought. It's close but they still should have given me the warranty. 2. They said they would fix one of the keys, but when they handed my the car keys it was still broken. They told me to go out and buy a battery. I did and it still doesn't work. 3. They said they did a full tune up on the car including an oil change. The car I bought has a gauge as to when the oil needs to be changed. It said it only has 40% of oil life before a change is needed the day after a bought the car. 4. I've repeatedly called to try and get these problems resolved and the sales associate I worked with keeps avoiding me. 5. I asked for a copy of the service record detailing what work the dealership did on the car. Still haven't received one. They still have some time to resolve these problems, but as of now I'm definitely not happy and I cannot suggest Sayville Ford. There are plenty of other dealerships out there. Find one trustworthy. Update: They haven't returned $200 they should have refunded to me and the sales rep keeps avoiding me. Not pleased. More