Schaller Honda - Service Center

Team was great and my car was repaired quicker than I expected. Customer Service and Repairs exceeded my expectations. expected. Customer Service and Repairs exceeded my expectations. More

I waited three weeks for an appointment for a recall repair on June 27, 2023,, arrived at 8am and left my car there for half a day with a ride on the shuttle without a loaner, only to be called in the a repair on June 27, 2023,, arrived at 8am and left my car there for half a day with a ride on the shuttle without a loaner, only to be called in the afternoon and told that they had no “repair kits” available that day. No apologies were made on the telephone. I was told this after my car was there for hours and after I paid for an oil change. When I retrieved my car, there was no one in management present to explain, apologize or offer a solution to the problem. I was also given the most expensive (full synthetic) oil in my 2010 car, which I never use. I will not give my business to Schaller any longer. More

This was the first time in my 10 years of being a customer that I had to bring my car back after a repair appointment. Luckily, the problem was addressed fairly quickly. It was also the first time customer that I had to bring my car back after a repair appointment. Luckily, the problem was addressed fairly quickly. It was also the first time I experienced a Schaller employee yelling at a customer, that was a little unsettling. I usually have a good experience when I bring my car to be service, I hope it continues. More

We took our car into Schaller Honda on April 29th, only two weeks after we bought it from them. Their service man was driving our car and smashed it up. They have done nothing to help us. I would not re two weeks after we bought it from them. Their service man was driving our car and smashed it up. They have done nothing to help us. I would not recommend anyone doing business with these people. More

I own B & B Auto Body in Norwalk , Ct . And I have been buying parts from Pat in your parts dept for many , many years . And because of him , I would never buy f And I have been buying parts from Pat in your parts dept for many , many years . And because of him , I would never buy from anywhere else !! Your lucky to have a guy like him !! More

Just an oil change Went for early morning oil change 07/28/20, long story short. Was greeted by a condescending, loud, and extremely poor listener service person. Why wo Went for early morning oil change 07/28/20, long story short. Was greeted by a condescending, loud, and extremely poor listener service person. Why would I leave my car there. I left and went to Modern Tire on the Berlin turnpike and had my car service very efficiently and respectfully. I would not go back there even if they offered me a new car. More

Thanks for the great service. I was very impressed with your team manager Russell Tomazic to be very courteous to me at all times and of very high quality in the service to my Hond I was very impressed with your team manager Russell Tomazic to be very courteous to me at all times and of very high quality in the service to my Honda Accord at your facility. He helped me to understand exactly what I could expect from the team he manages and he kept me informed of when I could expect the deliverance the automobile which was when I needed it, at the end of a short vacation for me. After the service call I drove the vehicle for quite a ride and was really impressed with the vehicles performance. Real nice job done at this dealership service center and the help of a courteous team manager Russell Tomazic, futhermore after getting another estimate at another service center, I chose this center at the lower price. Thanks, Thomas Ferrari More

Unprofessional The mechanics and sales are excellent here, but some of the service writers aren't. I've seen them constantly in their phones, taking pictures of thei The mechanics and sales are excellent here, but some of the service writers aren't. I've seen them constantly in their phones, taking pictures of theirselves, customer's cars and customer's confidential information. More

Paid for service that didn’t happen I was there Friday for the hundred miles service I paid 560 to have my serpentine belt spark plug and valv gasket. When I was there to pay I notice th I was there Friday for the hundred miles service I paid 560 to have my serpentine belt spark plug and valv gasket. When I was there to pay I notice the surpentine belt was not on the repair. The girl came out and said it was done it was part of the 100 miles change. When I got home my son looked at my car and said the belt wasn’t change. When I called the girl I told her she lied and the belt wasn’t changed. I was upset and did raise my voice beacause I asked her there and she kept saying yes it was. She said if I keep raising my voice she will hang up on me. I asked for manager she said he wasn’t there. Now I have to go back Saturday to get it done and she said for no charge. No kiddingI already paid for it? Is is because I was old and a women she was playing me for a sucker. If my son didn’t look I would of never known! So much for Schiller Honda. There other Honda dealers ! I loved that place but thank God my son decided to look,! ROTTEN SERVICE!!MrsMorehouse More

Oil change but no oil! Had an oil change on my 2014 Accord, but they didn’t put the right amount of oil in (if any). After 5,000 miles the car was making a noise, checked th Had an oil change on my 2014 Accord, but they didn’t put the right amount of oil in (if any). After 5,000 miles the car was making a noise, checked the oil and it was BONE DRY! Immediately filled it and took it to another Honda dealer where I had the oil changed and did 2 follow up visits to see if the oil was leaking or burning, and it checked out fine. I’ll NEVER go to Schaller again. I did call to speak to the service manager. He wasn’t there and I was assured that he’d call me back...which he never did. If you have an oil change, immediately check your oil levels after leaving. More