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Schaumburg Ford

Schaumburg, IL

Overview
Employees
Reviews
Vehicles
3.9
1,661 Reviews
Bob Rohrman Schaumburg Ford in Schaumburg, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Bob Rohrman Schaumburg Ford is also part of the Midwest's #1 volume family owned auto group, The Bob Rohrman Auto Group. Come find out why we're #1.
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815 East Golf Road

Schaumburg, IL

60173

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Showing 1,661 reviews

January 03, 2023

Only communication was from Amanda! Back up camera never ordered in august and not installed until December 30th More

by LUANNBUSCH
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
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Jan 04, 2023 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jan 04, 2023 -

LUANNBUSCH responded

I ordered and paid $692.32 for my back up camera on 8/16/22. Amanda was extremely responsive when I inquired on my camera. It appears the camera was never ordered, or ordered incorrectly. When the camera finally came in, it was installed on 12/30/22. When checking out, the bill was over $1000. I was charged incorrectly since I needed to pay $300.00 for installation.

December 31, 2022

They took care of issue that I needed Done for my truck door lock handle, Thank you More

by sergio.barraza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
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Jan 03, 2023 -

Schaumburg Ford responded

Sergio, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 30, 2022

They took care of issue that I needed Done for my truck door lock handle More

by Genu2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yanni
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Dec 30, 2022 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Schaumburg Ford.

December 29, 2022

my experience was great. Ameer did a great job and helping me with all ford related questions More

by IGORZINCENKO
Recommend Dealer
Yes
Employees Worked With
Ameer Aboalnadie
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Dec 30, 2022 -

Schaumburg Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Schaumburg Ford!

December 29, 2022

I'm very satisfied with my guaranteed repairs on my new tire purchase. I am VERY disappointed in the gravity of Fords lug nuts . More

by JACKMITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Fata, Connie Klett
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Dec 30, 2022 -

Schaumburg Ford responded

Thank you for your business and this review, Jack. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 24, 2022

Our car was serviced quickly and thoroughly. Service rep kept us updated in timely fashion More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown, started with A
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Dec 27, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 23, 2022

Dana was excellent. She told me my routine service would take about 1 1/2 hours so I chose to wait. Car was ready early. I could have elected to take their ride home More

by billw510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
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Dec 23, 2022 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience with Schaumburg Ford. We appreciate your business and hope to see you again soon!

December 22, 2022

It was a pleasure to deal with the service dept. They kept in contact after making my appointment for a tire issue, to the point of making sure I made it home safe that night. Very concerned for my More

by LADYGREY67
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Amanda 5 stars!
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Dec 23, 2022 -

Schaumburg Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaumburg Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

December 22, 2022

Very cordial and informative. Had a recall issue, customer service rep was polite and explained what needed to be done. Gave us the amount of time it would take to complete the jo More

by LFONTECHIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
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Dec 23, 2022 -

Schaumburg Ford responded

Thanks for sharing about your experience with Schaumburg Ford. We appreciate your business and hope to see you again soon!

December 22, 2022

The personal is extremely professional and the whole process seemed to be very organized and streamlined . We Scheduled a meeting prior and John Gwozdz was waiting for us and even made a phone call pri More

by LUBOV89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gvozdz, Fred Kodroff, Karla Arteaga
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Dec 22, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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