Schaumburg Ford

Hard workers. Got the job done right and stayed late to see it all the way through. Got the job done right and stayed late to see it all the way through. More

While Alex was very pleasant to deal with, management has some bizarre policies in place regarding internet sales listings that pushed us away from buying from them. The price listed was not the price the s some bizarre policies in place regarding internet sales listings that pushed us away from buying from them. The price listed was not the price the salesman delivered, due to management tacking on hidden fees, and whining about having to “make money. “ Additionally, the email package delivered to this customer is plain silly. It consists of several You Tube videos that I don’t want to watch and not presenting the invoice pricing that I do want. Alex rallied to provide the requested info. When we declined the increased price, we then received a series of emails announcing a “price reduction.” Our response was that management prevailed and they could keep the car. More

I got multiple emails/texts from the dealership from different people same price as cars.com $29744. They changed the price to msrp to 35k+ When asked for financing with the ford flex pay option with $ different people same price as cars.com $29744. They changed the price to msrp to 35k+ When asked for financing with the ford flex pay option with $2000 rebate, this offer was posted on their website. and any ford dealership . Didn’t go to dealership after changing the price over phone . Don’t want to waste my time with these shady practices More

"Fantastic! " I enjoyed working with Eddy Rodriguez in the purchase of my Jeep. Eddy answered all my questions and Ryan Augustine the Sales Manager made sure tha " I enjoyed working with Eddy Rodriguez in the purchase of my Jeep. Eddy answered all my questions and Ryan Augustine the Sales Manager made sure that the purchase went smoothly. Definetly will recommend Schaumburg Ford to all my friends. Thank you for making my purchase worthwhile. More

They definitely made this an easy process and i couldn’t resist ! this is my 5th car from ford resist ! this is my 5th car from ford More

The dealer was very helpful and respectful towards the customer. Dealer is very understand as well customer. Dealer is very understand as well More

We appreciated that there was no pressure to buy or test drive and we were able to move forward at our own pace. We did not appreciate being sold an additional warranty when there was still 30,000 miles lef drive and we were able to move forward at our own pace. We did not appreciate being sold an additional warranty when there was still 30,000 miles left on the manufacturer's warranty. Not being forthcoming about that left us a bit unsatisfied with the experience. More

DO NOT DO BUSINESS WITH THIS DEALERSHIP! Unethical practices ingrained in every level of leadership that I could attest. Purchased a Blue Advantage Gold Certified truck and I will describ Unethical practices ingrained in every level of leadership that I could attest. Purchased a Blue Advantage Gold Certified truck and I will describe step by step my experience: 1- Negotiation: online salesrep tried to tie-sell me maintenance plan, GPS, and wheels/interior insurance. Told me flat out and it's documented over text that the advertised truck price was only true if I purchased the other 3 items (7k over). I had to state my disappointment after spending hours negotiating and that I would walk out of the deal if all of them were not removed. Best I got was keeping the GPS for extra 500$. 2- Pre-work/arrival: terrible. Flew out of state to drive the truck back and they had me waiting 4 hrs before I could leave as they hadn't run the financing numbers to try to beat the financing offer I had in hands - when I got there, they hadn't even started. 3- BLUE ADVANTAGE CERTIFIED: trusting the brand, I just saw it was certified but didn't look through the fine print on what I was entitled to. When I asked the finance manager out of courtesy if I could get a gas tank, he offered me 6 gallons (<30$ over a 2500x truck) which I thought was bad customer service but whatever... IF I ONLY KNEW HE FLAT OUT DENIED ME WHAT I PAID FOR BEING A GOLD CERTIFIED BLUE ADVANTAGE VEHICLE - , specifically, I should have gotten a full gas tank, oil & filter change, and new wipers. Further looking into the truck's report, I realized oil was changed almost 3k miles before I had the vehicle. What else could I be missing here??? Gave them a week to come back with a proposal here, it's start of week 3 and I can't find the finance manager any longer - not answering my calls nor returning my messages. General manager couldn't care less as he deferred me to his staff the first time I reached out and still asked my number the second time I emailed them (really, couldn't pick up my file somewhere or reach out to his staff directly and ask?). Escalated to Ford on the phone - which did provide me great customer service, by the way. I'm also filing a case with Illinois' Commerce Commission. You guys are an embarrassment to the Ford brand and for all other dealerships who are trying to be fair and provide ethical service, not nickel-and-diming your customers for every penny you can squeeze out. More

Everyone at the dealership was wonderful. I really felt that they were being hones and were not trying to take advantage of me I really felt that they were being hones and were not trying to take advantage of me More

A. No lounge that fits anyone. No coffee machine or pop or a snacks. I bought my kids and they said this lounge not good at all. B. had to wait C. They are very good on what they do, my sales men was v or a snacks. I bought my kids and they said this lounge not good at all. B. had to wait C. They are very good on what they do, my sales men was very good had car ready for me. More