Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Schaumburg Ford

Schaumburg, IL

Overview
Employees
Reviews
Vehicles
4.0
1,672 Reviews
Welcome to our dealership—we're glad you're considering working with us to buy your next vehicle or take care of the one you already have. If you decide to choose us as your dealer, you'll be greeted with a smile by our friendly team of experts every time you chat with us or visit us in person. With the human touch, it's easy to find what you're looking for, whether you know exactly what that is or you want some help making up your mind. Whether you're here to buy a new Ford, test drive a used model, iron out the details of a financing agreement, or take care of maintenance and repairs in our service center, you'll enjoy outstanding customer service from start to finish so you can have a pleasant and rewarding experience.
Contact Dealership

815 East Golf Road

Schaumburg, IL

60173

Directions

By Type

Showing 1,672 reviews

January 03, 2023

Only communication was from Amanda! Back up camera never ordered in august and not installed until December 30th More

by LUANNBUSCH
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Jan 04, 2023 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jan 04, 2023 -

LUANNBUSCH responded

I ordered and paid $692.32 for my back up camera on 8/16/22. Amanda was extremely responsive when I inquired on my camera. It appears the camera was never ordered, or ordered incorrectly. When the camera finally came in, it was installed on 12/30/22. When checking out, the bill was over $1000. I was charged incorrectly since I needed to pay $300.00 for installation.

January 03, 2023

This is the third time they told me they have the part for the recall and they end up not doing it just waste another day of work More

by CHIALBO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evans Marinakis, Andrew Bromeland, Oscar Ramirez, Nick Fata, Justin Hermansem, Connie Klett
Report | Print
Jan 07, 2023 -

Schaumburg Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 31, 2022

They took care of issue that I needed Done for my truck door lock handle, Thank you More

by sergio.barraza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
Report | Print
Jan 03, 2023 -

Schaumburg Ford responded

Sergio, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 30, 2022

They took care of issue that I needed Done for my truck door lock handle More

by Genu2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yanni
Report | Print
Dec 30, 2022 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Schaumburg Ford.

December 29, 2022

my experience was great. Ameer did a great job and helping me with all ford related questions More

by IGORZINCENKO
Recommend Dealer
Yes
Employees Worked With
Ameer Aboalnadie
Report | Print
Dec 30, 2022 -

Schaumburg Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Schaumburg Ford!

December 29, 2022

I'm very satisfied with my guaranteed repairs on my new tire purchase. I am VERY disappointed in the gravity of Fords lug nuts . More

by JACKMITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Fata, Connie Klett
Report | Print
Dec 30, 2022 -

Schaumburg Ford responded

Thank you for your business and this review, Jack. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 24, 2022

Our car was serviced quickly and thoroughly. Service rep kept us updated in timely fashion More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown, started with A
Report | Print
Dec 27, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 23, 2022

Dana was excellent. She told me my routine service would take about 1 1/2 hours so I chose to wait. Car was ready early. I could have elected to take their ride home More

by billw510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
Report | Print
Dec 23, 2022 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience with Schaumburg Ford. We appreciate your business and hope to see you again soon!

December 22, 2022

It was a pleasure to deal with the service dept. They kept in contact after making my appointment for a tire issue, to the point of making sure I made it home safe that night. Very concerned for my More

by LADYGREY67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda 5 stars!
Report | Print
Dec 23, 2022 -

Schaumburg Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaumburg Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

December 22, 2022

Very cordial and informative. Had a recall issue, customer service rep was polite and explained what needed to be done. Gave us the amount of time it would take to complete the jo More

by LFONTECHIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
Report | Print
Dec 23, 2022 -

Schaumburg Ford responded

Thanks for sharing about your experience with Schaumburg Ford. We appreciate your business and hope to see you again soon!

1
...
13
14
15
...
168