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Schaumburg Ford

Schaumburg, IL

Overview
Employees
Reviews
Vehicles
4.0
1,672 Reviews
Welcome to our dealership—we're glad you're considering working with us to buy your next vehicle or take care of the one you already have. If you decide to choose us as your dealer, you'll be greeted with a smile by our friendly team of experts every time you chat with us or visit us in person. With the human touch, it's easy to find what you're looking for, whether you know exactly what that is or you want some help making up your mind. Whether you're here to buy a new Ford, test drive a used model, iron out the details of a financing agreement, or take care of maintenance and repairs in our service center, you'll enjoy outstanding customer service from start to finish so you can have a pleasant and rewarding experience.
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815 East Golf Road

Schaumburg, IL

60173

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Showing 1,672 reviews

December 07, 2022

My service advisor, Dana was wonderful, very friendly and knowledgeable. The technician was efficient and finished the work in a timely manner. More

by KINZIEDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana, Kristina
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Dec 08, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 07, 2022

I brought my car in for a recall repair. It was handled quickly and hassle free. I was very pleased with the service. More

by beric60068
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
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Dec 08, 2022 -

Schaumburg Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 06, 2022

Connie was extremely helpful. I brought my car in for a recall repair. A safety inspection was performed and Connie clearly explained issues which were found. More

by cdombek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
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Dec 06, 2022 -

Schaumburg Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Connie and the team met your expectations. Thank you for choosing Schaumburg Ford, we look forward to having you as a valued customer for many years to come!

December 02, 2022

I’m giving a 5 star because they have been great I just need my car fixed More

by DEVINKLEIN19951008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Andrew Bromeland
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Dec 04, 2022 -

Schaumburg Ford responded

Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Schaumburg Ford!

Dec 04, 2022 -

DEVINKLEIN19951008 responded

Yes my car is in service it has been there 13 times since April Haven’t had a car the entire summer and couldn’t go to my relatives on thanksgiving No loaners available My car like I said has been there atleast 10-13 times since April we shall see what happens I have missed out on all business opportunities and appointments due to this have lost thousands of dollars

Dec 04, 2022 -

DEVINKLEIN19951008 responded

Spoke to 2 nicks aswell.

Dec 04, 2022 -

DEVINKLEIN19951008 responded

I hope things will be right this time I am very shocked by all of this but I will still give a 5 star review to be nice and fair

December 01, 2022

The service department handled everything in an excellent manner. Evans Marinakis the Service Advisor’s communication was great. Very pleased with the service we recieved. More

by GENTHNERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Connie Klett
Report | Print
Dec 02, 2022 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience with Schaumburg Ford. We appreciate your business and hope to see you again soon!

November 29, 2022

Amanda was great in keeping me informed of the needs on my car and not pushy in trying to get me to get services that I didn't come in for....very pleasant to deal with! More

by ezgolfs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Money
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Nov 30, 2022 -

Schaumburg Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 29, 2022

Dana in the service dept was very friendly and helpful. Keep up the great customer service! T Again Jim F More

by jimmyfjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
Report | Print
Nov 29, 2022 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience with Schaumburg Ford. We appreciate your business and hope to see you again soon!

November 28, 2022

Make it easier to locate the Service Area. Too many old signs saying Service Department. More

by annmeeker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bromeland
Report | Print
Nov 29, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Ann, feel free to contact us at your convenience.

November 28, 2022

I had my vehicle towed in two weeks ago. Scheduled an appointment before the arrival of the vehicle. Evans my Service writer at first was communicative through text. Was told a couple days t More

by lopezmjoe
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Evans Marinakis, Connie Klett
Report | Print
Dec 02, 2022 -

Schaumburg Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 26, 2022

Connie was easy to work with and provided consistent updates...excellent job ! The tech provided a video with recommendations and a through explanation. All work completed on the truck was done well More

by Mpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Klett
Report | Print
Nov 27, 2022 -

Schaumburg Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Ford.

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