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Schaumburg Ford

Schaumburg, IL

Overview
Employees
Reviews
Vehicles
4.0
1,672 Reviews
Welcome to our dealership—we're glad you're considering working with us to buy your next vehicle or take care of the one you already have. If you decide to choose us as your dealer, you'll be greeted with a smile by our friendly team of experts every time you chat with us or visit us in person. With the human touch, it's easy to find what you're looking for, whether you know exactly what that is or you want some help making up your mind. Whether you're here to buy a new Ford, test drive a used model, iron out the details of a financing agreement, or take care of maintenance and repairs in our service center, you'll enjoy outstanding customer service from start to finish so you can have a pleasant and rewarding experience.
Contact Dealership

815 East Golf Road

Schaumburg, IL

60173

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Showing 1,672 reviews

October 10, 2022

I’d give zero stars for service if I could! ! Terrible! Went in with a squeak on left rear tire. 2020 Fusion….Schamburg (sham) wanted to charge $670…Then few hours later aftet the Mechanic looke More

by diwick63
Recommend Dealer
No
Employees Worked With
Dana Dingle
Report | Print
Oct 13, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 07, 2022

Evan was Great! !! Will always bring my car to you Schaumburg Ford!!! The BEST service!! More

by selenas2me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Oct 09, 2022 -

Schaumburg Ford responded

We are very happy to hear that Evan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 05, 2022

It could have been nice if they communicated about the missing features on the vehicle before the purchase. More

by Newowner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont remember the name
Report | Print
Oct 06, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 05, 2022

Not communication between employees, really bad service. I took a van 3 times already and they have not fix the issue yet. They keep saying waiting for a parts. More

by APACHECO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evans Marinakis
Report | Print
Oct 09, 2022 -

Schaumburg Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 04, 2022

Connie was very friendly and kind. The service wasn’t super fast but it was fine overall. More

by REYRODA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie
Report | Print
Oct 05, 2022 -

Schaumburg Ford responded

Thank you again for choosing Schaumburg Ford. We appreciate your business and look forward to having you as one of our valued customers for many more years to come!

October 02, 2022

Professional and good communication during the process. Helpful to understand the problem with the mechanical problem More

by Noranetteswick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Oct 03, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 01, 2022

The service was very good and polite. Everything was done as promised and communication with the staff was good. I was handled even without an appointment. More

by hanrahan0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Another Service department representative.
Report | Print
Oct 03, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 01, 2022

This is the worst dealership I have come across. Doesn’t value customer at all More

by advaniamit2613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evans Marinakis
Report | Print
Oct 06, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

October 01, 2022

I was traveling to St. Paul and my car indicator said I needed an oil change. I stopped in to Shaumberg Ford without an appointment and explained my situation. They said More

by GRIEMANJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bromeland
Report | Print
Oct 03, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 30, 2022

Horrible management tried attacking me. I’ve posted his name and dealership all over ever social media platform out there. More

by CMRODRIGUEZ1510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evans Marinakis, Alex Kaliakmanis, Brian Crava
Report | Print
Oct 06, 2022 -

Schaumburg Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out.

Oct 07, 2022 -

CMRODRIGUEZ1510 responded

Worst experience in my entire life. Management tried assaulting me.

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