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Schaumburg Ford

Schaumburg, IL

Overview
Employees
Reviews
Vehicles
4.0
1,672 Reviews
Welcome to our dealership—we're glad you're considering working with us to buy your next vehicle or take care of the one you already have. If you decide to choose us as your dealer, you'll be greeted with a smile by our friendly team of experts every time you chat with us or visit us in person. With the human touch, it's easy to find what you're looking for, whether you know exactly what that is or you want some help making up your mind. Whether you're here to buy a new Ford, test drive a used model, iron out the details of a financing agreement, or take care of maintenance and repairs in our service center, you'll enjoy outstanding customer service from start to finish so you can have a pleasant and rewarding experience.
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815 East Golf Road

Schaumburg, IL

60173

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Showing 1,672 reviews

September 29, 2022

Service was easy, timely and exactly what was quoted. I was kept informed if status st all times. Great service department! More

by Rtschuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie
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Sep 30, 2022 -

Schaumburg Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaumburg Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

September 29, 2022

Three people did not know how to solve my problem they created more problems than what it was. More

by MREGLEWSKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
It was a young woman in service department
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Oct 03, 2022 -

Schaumburg Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

September 29, 2022

Great to work with Pat, sales guy, no BS and no pressure! I’d buy from them again. More

by MINDICRADDOCK
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Pat Thilberg
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Sep 30, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 28, 2022

Every time I take it there's something else goes wrong with my car. This time for oil change and wipers. Left white plastic cover on right side and within a day I have a light coming on for fuel inlet. So More

by Rosek1435
Customer Service
Recommend Dealer
No
Employees Worked With
Jashley Lopez
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Oct 03, 2022 -

Schaumburg Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

September 28, 2022

Love the attention and hospitality from All the employees.the Selection of vehicles The service was awesome great More

by CHIFLES51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lebdeh
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Sep 28, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to seeing you again!

September 28, 2022

Just brought my Ford Escape to have windshield stripping replaced due to bubbling. Waited for 6 hours and new stripping has same bubbling. Told by Dana the Service Manager said this is normal and wait two w More

by book21worm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana Dingman
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Oct 01, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 26, 2022

I received excellent service. My tire is repaired and all the tires are back into alignment. My car is running very well and I received a good price for the service. The work w More

by kcollegestudent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Oscar Ramirez
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Sep 27, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 25, 2022

Really good service, and helped tremendously with troubleshooting vehicle and repairing it quickly. Communication was excellent. More

by MSMITH-HOME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie, Evans Marinakis, Ricardo Sanchez
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Sep 25, 2022 -

Schaumburg Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaumburg Ford, we look forward to having you as a valued customer for many years to come!

September 25, 2022

My regular goto dealership from whome I've bought 2 new cars. They always treat me right. With no slimy sales tactics More

by Tshouib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Andrew Bromeland, Oscar Ramirez
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Sep 25, 2022 -

Schaumburg Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

September 24, 2022

Great People to Work With the Dealership. Happy To Do More Visits in the Future for Warranty Work More

by LARRY.PILOTTE
Recommend Dealer
Yes
Employees Worked With
Coleen and Nick
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Sep 25, 2022 -

Schaumburg Ford responded

Larry, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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