Schaumburg Ford

The sales experience was good, however, I had an issue after the purchase of a brand new car that I became aware of the next day. I left multiple messages for the GM and getting a return call was impossi after the purchase of a brand new car that I became aware of the next day. I left multiple messages for the GM and getting a return call was impossible. The sales manager and sales person had no desire to try to resolve the issue after they had my money. I will not purchase another vehicle from this dealership. It's important to know that when there is an issue that management actually cares enough to return a call. More

The car was in perfect conditions 10/10. However the dealer was not super helpful. The car included the GPS and he did not notify me it was broken. It was very difficult to get in touch with However the dealer was not super helpful. The car included the GPS and he did not notify me it was broken. It was very difficult to get in touch with him again and I'm still waiting for the GPS replacement. Despite this, I'd recommend them as the cars are very very good. More

Hard workers. Got the job done right and stayed late to see it all the way through. Got the job done right and stayed late to see it all the way through. More

While Alex was very pleasant to deal with, management has some bizarre policies in place regarding internet sales listings that pushed us away from buying from them. The price listed was not the price the s some bizarre policies in place regarding internet sales listings that pushed us away from buying from them. The price listed was not the price the salesman delivered, due to management tacking on hidden fees, and whining about having to “make money. “ Additionally, the email package delivered to this customer is plain silly. It consists of several You Tube videos that I don’t want to watch and not presenting the invoice pricing that I do want. Alex rallied to provide the requested info. When we declined the increased price, we then received a series of emails announcing a “price reduction.” Our response was that management prevailed and they could keep the car. More

I got multiple emails/texts from the dealership from different people same price as cars.com $29744. They changed the price to msrp to 35k+ When asked for financing with the ford flex pay option with $ different people same price as cars.com $29744. They changed the price to msrp to 35k+ When asked for financing with the ford flex pay option with $2000 rebate, this offer was posted on their website. and any ford dealership . Didn’t go to dealership after changing the price over phone . Don’t want to waste my time with these shady practices More

"Fantastic! " I enjoyed working with Eddy Rodriguez in the purchase of my Jeep. Eddy answered all my questions and Ryan Augustine the Sales Manager made sure tha " I enjoyed working with Eddy Rodriguez in the purchase of my Jeep. Eddy answered all my questions and Ryan Augustine the Sales Manager made sure that the purchase went smoothly. Definetly will recommend Schaumburg Ford to all my friends. Thank you for making my purchase worthwhile. More

They definitely made this an easy process and i couldn’t resist ! this is my 5th car from ford resist ! this is my 5th car from ford More

The dealer was very helpful and respectful towards the customer. Dealer is very understand as well customer. Dealer is very understand as well More