Schaumburg Ford

Service was good, very good communication, on time completion, repair was completed but one area was not found and I still have a rumbling in a tire completion, repair was completed but one area was not found and I still have a rumbling in a tire More

I was upset that one, it took over an hour and a half for oil change which I had made an appointment, 2nd thing was that I was told they didn’t have an oil for my Mustang and had to get it from across the st oil change which I had made an appointment, 2nd thing was that I was told they didn’t have an oil for my Mustang and had to get it from across the street, which I didn’t understand from where? And 3rd they told me it took longer because they had to use a hand jack because my car was low. Oh well now I know I’ll just have to go to a different Ford dealership for future service. Thank You More

Great experience with Bob Rohrman Schaumburg Ford. Loved that they washed my car after being serviced Loved that they washed my car after being serviced More

The receptionist that answers the phone is just terrible. Service Dept terrible! Misdiagnosed my vehicle twice! Arlington Hts Ford actually fixed the vehicle on the first visit. Service Dept terrible! Misdiagnosed my vehicle twice! Arlington Hts Ford actually fixed the vehicle on the first visit. More

After recommended service which cost $900 + wheel had a noise. Day before machine broke and nobody told me. I had to call at end of day. noise. Day before machine broke and nobody told me. I had to call at end of day. More

They really do their best to meet your needs or issues and so far they have succeeded and have been my favorite dealership to do business with! and so far they have succeeded and have been my favorite dealership to do business with! More

Hey, guys. Yeah, it was so so. Last Monday you changed my air filter and forgot to secure air box, which was really scared me on the road. When I came back in a Yeah, it was so so. Last Monday you changed my air filter and forgot to secure air box, which was really scared me on the road. When I came back in a two days you charged me that secure for $177. Have no idea why coz it was yours unprofessional service. Anyway I hope you're done other services better coz the transmission flush was in the order as well. More

I am extremely satisfied with the service I have been given. I was given a very good deal for all the work that was done on my car. I now feel much safer driving my car. My car now sounds, feels and r given. I was given a very good deal for all the work that was done on my car. I now feel much safer driving my car. My car now sounds, feels and runs much better when I drive it. My car is definitely working a lot better and easier for me to drive now. More

Truck was there 7 hrs never heard anything. Called 3 times said sorry only 1 service advisor they'll eventually call you back Called 3 times said sorry only 1 service advisor they'll eventually call you back More

My experience wasnt very grate at all I purchased a used car from them and on the way home I found the vehical making a clunking noise from the front end. I test drove the vehical but didnt hear it at that car from them and on the way home I found the vehical making a clunking noise from the front end. I test drove the vehical but didnt hear it at that time do to the roads being not that harsh. I notified the dealer and brought it the next day. I was told they do a Thorough inspection on the vehicle before putting it out on the lot. I cant believe that as being true. Before I brought it to the dealer the next day I had it inspected by another mechanic and upon his Inspection he checked the air filter and found a tool laying in the air Box along with the filter being completely gumped up. Also the noise was coming from a bad air shock. They said they did a tire rotation which they may have but when the mechanic removed the tire there was Clear signs of corrosion on the inside of the rim. Which lead me to believe they did nothing. Any good mechanic knows that if a tire rotation or the tires removed and the corrosion is not removed you Risk a tire possibly coming off due to it not seating right. They didn't remove a single bit of the corrosion. Those mechanics either flew through this car with out properly inspecting it or just skipped a bunch of stuff altogether When I brought it back later on that day and told them about what I had found I was told they they couldnt find the noise and wouldnt fix anything. I wasn't expecting them to do much but At least clean the corrosion on the tires they removed Or fix the clunky noise but all I got was we can give you a free oil change. I will never recommend this dealer to anyone or let alone let there techs touch my car. All they are concerned about is getting you in and out as fast as possible with little to no customer service or appreciation. I went in there with 8 grand down on a used car and feel like they just ripped me off. They could care less if they make a customer happy. More