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Schaumburg Ford

Schaumburg, IL

4.0
1,670 Reviews
Welcome to our dealership—we're glad you're considering working with us to buy your next vehicle or take care of the one you already have. If you decide to choose us as your dealer, you'll be greeted with a smile by our friendly team of experts every time you chat with us or visit us in person. With the human touch, it's easy to find what you're looking for, whether you know exactly what that is or you want some help making up your mind. Whether you're here to buy a new Ford, test drive a used model, iron out the details of a financing agreement, or take care of maintenance and repairs in our service center, you'll enjoy outstanding customer service from start to finish so you can have a pleasant and rewarding experience.
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815 East Golf Road

Schaumburg, IL

60173

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Showing 1,670 reviews

June 10, 2022

I recently bought a new Mustang here. The three people I talked to, from Jashley my Sales Consultant, to Sam the Finance Manager to a Sales Manager, were all Mustang owners, so if that’s More

by JJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jashley Lopez, Sam Shalabi
Jun 13, 2022 -

Schaumburg Ford responded

Thanks for your feedback on your recent visit to Bob Rohrman Schaumburg Ford. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

June 09, 2022

Dana in service department was knowledgeable, professional and helpful with entire process I would highly recommend. More

by TomK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Dingman
Jun 10, 2022 -

Schaumburg Ford responded

Tom, It's great to hear that Dana was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Schaumburg Ford!

June 08, 2022

Quick service and courteous. Easy appointment process through the website. Consultant was great to communicate with. More

by ANADLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Jessica Bucaro, Levent Oner
Jun 09, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your feedback with us. Jessica and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 02, 2022

Both Ameer and Ryan were very helpful. The dealership quickly returned my calls and was very communicative. Very happy with my experience. More

by carolynm312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ameer and Ryan (in Finance)
Jun 02, 2022 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Ameer and Ryan here at Bob Rohrman Schaumburg Ford.

June 01, 2022

They are really great staff and friendly and good mechanics and they talk to you everything for you car More

by aleksander_trebicka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie Klett , Jessica Bucaro
Jun 02, 2022 -

Schaumburg Ford responded

We appreciate your business and our team looks forward to serving you again soon!

June 01, 2022

Service was much improved on my second visit to dealership. Much better communication as I waited for service. More

by SERRHENRY1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana
Jun 02, 2022 -

Schaumburg Ford responded

Thank you for choosing Bob Rohrman Schaumburg Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 28, 2022

Always well-run, very professional are the personnel in the service department and courteous and respectful to the clients. More

by chrishacias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dana dingman
May 31, 2022 -

Schaumburg Ford responded

Chris, thank you for sharing your thoughts about your experience with Bob Rohrman Schaumburg Ford. We appreciate your business and hope to see you again soon!

May 26, 2022

I took my 2022 Ford Bronco which I purchased at this dealership for service and wow did they F*** everything up. A simple tire rotation was not done correctly. I purchase an exhaust through Ford perform More

by A. ESHOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service advisor did not do the install.
Jun 03, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 26, 2022

Very Satisfied with the service that I received today. I will definitely come back here More

by Guven Mertese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
na
May 26, 2022 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Schaumburg Ford.

May 26, 2022

They have the best price on there cars they help u quick no waiting and have the besr customer service More

by Roberto carrera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Sanchez
May 26, 2022 -

Schaumburg Ford responded

Thank you for your business and this review, Roberto. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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