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Schaumburg Ford

Schaumburg, IL

Overview
Employees
Reviews
Vehicles
3.9
1,661 Reviews
Bob Rohrman Schaumburg Ford in Schaumburg, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Bob Rohrman Schaumburg Ford is also part of the Midwest's #1 volume family owned auto group, The Bob Rohrman Auto Group. Come find out why we're #1.
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815 East Golf Road

Schaumburg, IL

60173

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Showing 1,661 reviews

April 26, 2022

Over the years, everyone has been friendly and helpful to me. In this specific situation, Dana and Andrew were of great help to me. I look forward to working with them on future needs for our fleet vehicle More

by Fleet Manager, Schaumburg Area
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Dingman and Andrew Bromeland
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Apr 27, 2022 -

Schaumburg Ford responded

Thank you for choosing Bob Rohrman Schaumburg Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 25, 2022

Fast Friendly service and provided updates for the entire service process. Great communication throughout the entire process. More

by BGOETZ0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Jessica Bucaro, Levent Oner
Report | Print
Apr 26, 2022 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Schaumburg Ford. We appreciate your business and hope to see you again soon!

April 24, 2022

A week ago or so I was interested in a 2014 Mustang conv. with a price of 29k and change but when I saw the final price it was way higher. After a little digging I saw they slipped in under taxes and fees ov More

by pepsiman6429
Price
Recommend Dealer
No
Employees Worked With
Daniel Grant
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May 01, 2022 -

Schaumburg Ford responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 01, 2022 -

pepsiman6429 responded

I'm not sure what else you want me to say, I think I was pretty clear in my review what the problem was. Funny the price of the car we were interested in went up $2400 a couple days after my review to honestly represent the true cost of the car.... One other point, I was not the only one who mentioned this practice when I read reviews of your dealership.

April 21, 2022

Very friendly and efficient service employees. Service was completed as promised and done on time as promised.. More

by rgadda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Jessica Bucaro, Levent Oner
Report | Print
Apr 23, 2022 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Schaumburg Ford.

April 20, 2022

The service rep Connie was exceptionally professional and welcoming. I congratulate the person who hired her. More

by hmchiano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Bucaro
Report | Print
Apr 21, 2022 -

Schaumburg Ford responded

Thank you for your business and this review. We're happy to hear Connie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 18, 2022

Best FAST FRIENDLY service We have ever experienced! !!!!! We'll be back!!!!! Very thorough and even checked back ! More

by LISAMORGANMBM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Jessica Bucaro, Levent Oner
Report | Print
Apr 19, 2022 -

Schaumburg Ford responded

Lisa, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

April 16, 2022

Fast Friendly Service. They Know whats best for my car. Service agent is easy to work with. More

by hdublinski01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Apr 18, 2022 -

Schaumburg Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman Schaumburg Ford. Please don't hesitate to reach out if you need anything else.

April 15, 2022

I had an absolutely amazing experience at Bob Rohrman Schaumburg Ford! The service team was extremely helpful and took very good care of my vehicle. I highly recommend this dealership! More

by Erob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana, Connie, Michelle, Lexi, and Kristina, Evans Marinakis, Jessica Bucaro
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Apr 18, 2022 -

Schaumburg Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Schaumburg Ford.

April 15, 2022

First thing the Service consultant said the parts would be in afternoon no explanation why or cost and I had to ask what, why and cost. he then got mad that I was asking what they found, the the cost. I br More

by EDHEIMILLER
Recommend Dealer
No
Employees Worked With
Jessica Bucaro
Report | Print
Apr 29, 2022 -

Schaumburg Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns.

April 14, 2022

I was very pleased with the service I received at Bob Rohrman. They did the required work and let me know what else could be done in the future. Thank you. More

by Lax029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Jessica Bucaro, Levent Oner
Report | Print
Apr 15, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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