Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Schaumburg Ford

Schaumburg, IL

Overview
Employees
Reviews
Vehicles
4.0
1,672 Reviews
Welcome to our dealership—we're glad you're considering working with us to buy your next vehicle or take care of the one you already have. If you decide to choose us as your dealer, you'll be greeted with a smile by our friendly team of experts every time you chat with us or visit us in person. With the human touch, it's easy to find what you're looking for, whether you know exactly what that is or you want some help making up your mind. Whether you're here to buy a new Ford, test drive a used model, iron out the details of a financing agreement, or take care of maintenance and repairs in our service center, you'll enjoy outstanding customer service from start to finish so you can have a pleasant and rewarding experience.
Contact Dealership

815 East Golf Road

Schaumburg, IL

60173

Directions

By Type

Showing 1,672 reviews

March 31, 2022

Connie was really helpful. She seemed a little all over the place at first, but the information was straightforward, and a very reasonable price for Yokohama tires (once they g More

by r.gonzalez9707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie
Report | Print
Apr 01, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words for Connie, and for taking the time to leave us this wonderful feedback!

March 31, 2022

Fast friendly service Great communication Dana was very informative and keep me up to date on the progress of the vehicle More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana
Report | Print
Apr 01, 2022 -

Schaumburg Ford responded

Matt, Thank you for taking the time to share your thoughts on working with Dana and our team. We're glad to hear we delivered such a great experience!

March 30, 2022

Professional service, just need better contact between service agent and client. I had a hard time getting info of when my car was ready for pickup. More

by TERRABIT1
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dana
Report | Print
Mar 31, 2022 -

Schaumburg Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Schaumburg Ford!

March 30, 2022

Connie, Just want to thank Connie for my smooth visit for my 2021 ford bronco sport she was very nice and sweet the moment i arrived. Thank You, More

by Gguillen6464
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CONNIE
Report | Print
Mar 31, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Connie and our team, and we look forward to working with you again.

March 30, 2022

This is worse place ever , they lie and they do stuff behind your back . And they try talk down to you like your stupid . I wouldn’t recommend this joint to anyone . They need be close for business More

by BHICKS1976
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Aguilar, Sam Shalabi
Report | Print
Apr 16, 2022 -

Schaumburg Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 30, 2022

No Tv available and NO complimentary coffe while you wait. Recalls(2) to be taken care of ( half day worth of work) per service rep but no loaner available. More

by Bxoc
Recommend Dealer
No
Employees Worked With
No sure what her name was but she was not the problem.
Report | Print
Apr 16, 2022 -

Schaumburg Ford responded

We're sorry to hear about your experience, and would like to see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 29, 2022

Service advisor Dana Dingman was very helpful and kept me informed. The work was completed as expected. More

by jwerner12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Dingman
Report | Print
Mar 30, 2022 -

Schaumburg Ford responded

Thank you for sharing your thoughts about your experience with Bob Rohrman Schaumburg Ford. We appreciate your business and hope to see you again soon!

March 29, 2022

Dana was nice and and sure I knew how long it would take. The service was quick. Overall great service More

by INDER.SINGH1239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dingman, Dana
Report | Print
Mar 30, 2022 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dana and our team here at Bob Rohrman Schaumburg Ford.

March 28, 2022

Dana and Todd were great! I would recommend 100%, and will definitely be back if repairs are needed. More

by Brendan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana, Todd, Levent Oner
Report | Print
Mar 28, 2022 -

Schaumburg Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Brendan, and we're happy to hear that Dana and Todd met your expectations. Thank you again for choosing Bob Rohrman Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

March 28, 2022

I am highly disappointed. After doing an oil change last monday where I was told that i should work on fixing Axle Assembly. Then on wednesday I called so that they can let me More

by FEDECO9850
Recommend Dealer
No
Employees Worked With
Dana
Report | Print
Apr 14, 2022 -

Schaumburg Ford responded

Thank you for your review. We strive to make sure that all customers leave happy, and we are sorry to hear that we fell short here. Thank you for bringing it to our attention; feedback like yours allows us to learn and grow as a dealership.

1
...
40
41
42
...
168