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Schaumburg Kia

Schaumburg, IL

4.2
2,739 Reviews

1100 E Golf Rd

Schaumburg, IL

60173

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2,739 Reviews of Schaumburg Kia

June 22, 2021

Nice staff. The showroom looks awful. Tape on the ground, cubicles that are falling apart, and piles of stuff in some of the cubicles. Looks at Toyota or Honda’s showroom and then look at this one. I was tak More

by FRANZ.ND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben in the parts department- 5 stars!!!! Great service provided. Asked him to text or call me with floor mat price for Sorrento. He texted me from his personal phone within a few hours. He also helped me order them via text - FANTASTIC SERVICE!! , Tiffany Tremmel, Kamarie Jones
Jun 22, 2021 -

Schaumburg Kia responded

Thank you for your honest feedback, Franz. We're thrilled to hear that our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bob Rohrman Schaumburg Kia!

June 22, 2021

Decent prices, but the service is not good. My salesperson was Reuben and he was somehow just never around when I was there. Took about 40 minutes to go from salesperson to finance after we agreed More

by Choochoo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tiffany Tremmel
June 22, 2021

Engages in deceptive advertising practices and claims not to know how dealer incentives work until the last minute, when something has to change and cost the customer just a little bit more. Twice I was told More

by MICHAELCOOK
Recommend Dealer
No
Employees Worked With
Francesco
Jul 09, 2021 -

Schaumburg Kia responded

Michael, thank you for your feedback, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 21, 2021

Everyone was great! Wry helpful and was very respond to our requests. More

by DIANE.PHARR81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James new employee sales and Al finance, James Meiners, Juliet Kuzma
Jun 21, 2021 -

Schaumburg Kia responded

Diane, thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Bob Rohrman Schaumburg Kia, and we hope to see you again sometime!

June 21, 2021

It's an amazing dealership, everyone there is extremely helpful and knowledgeable about their job and the waiting room is very comfortable. I feel like a family member whenever I bring my car in. More

by ARP95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Jun 21, 2021 -

Schaumburg Kia responded

We strive to make our guests feel like family, so this review is music to our ears! Thank you for trusting us with your vehicle care - we hope to see you back at Bob Rohrman Schaumburg Kia again next time!

June 21, 2021

The staff was very friends and facility was clean! We are very happy with our new purchase! More

by HORNICKELS_4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Brennan , Tiffany Tremmel
Jun 21, 2021 -

Schaumburg Kia responded

Thank you for leaving us a review! We're glad to hear your visit with our sales team was such a success, and we hope you continue to love your new ride. We appreciate you choosing Bob Rohrman Schaumburg Kia for your vehicle buying needs and hope to see you again soon!

June 18, 2021

Overall great workers very professional, let me know what was going on with my car , and the importance of getting certain things fixed so thanks More

by Keniaroper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mitchell, Luther Jamison, Kamarie Jones, Michael Mallory, Klaudia Tatkowska, Tyler Larson, Chris Evans
Jun 18, 2021 -

Schaumburg Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 18, 2021

Micheal and James made our buying experience all it could be and more. Very happy customers here. No pressure, no bs. Fastest purchase of a car ever at any place I've gone. Won't go anywhere else ever again. More

by BWILSON7155
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Delaney, James Meiners
Jun 18, 2021 -

Schaumburg Kia responded

Your review just made our day here at Bob Rohrman Schaumburg Kia. We couldn't be happier to see that Michael and James were able to facilitate a top-notch buying experience for you and we will certainly let both know that you enjoyed working with them. We're proud to have earned your loyal business and we can't wait to see you again down the road!

June 18, 2021

The reason for the service was a recall. I assumed that the part needed to complete the recall would have been onsite which it wasn't. More

by SAND1SAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Pavone
Jun 20, 2021 -

Schaumburg Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 18, 2021

Mark was great. Really handled all my car care needs. I am very satisfied. Every time I have a problem all the guys in service are great! More

by JEWLESSANTANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Jun 20, 2021 -

Schaumburg Kia responded

Thanks for the kudos! We pride ourselves on delivering a straightforward and seamless service experience for our guests and are thrilled you had a positive visit with us. We will certainly let Mark know you appreciated the assistance. Take care!

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