Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Schaumburg Kia
Schaumburg, IL
2,739 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,739 Reviews of Schaumburg Kia
June 03, 2021
My mother tried to buy a vehicle from them, and was treated horribly. She called and left several messages for them to call her back, never heard a word from them. She was going to pay cash on a $50k treated horribly. She called and left several messages for them to call her back, never heard a word from them. She was going to pay cash on a $50k plus vehicle, and they blew her off. So, we went elsewhere, and found someone who wanted her business. Would not recommend going to them, didn't seem very willing to help someone buy a vehicle. I guess when they trade in on another new vehicle in a few years, they will know not to even look here. More
by schiefelbeinb
Employees Worked With
Kamarie Jones
June 02, 2021
Great service, car stops just fine now. Was able to get a ride home. The only problem was that they could not find my car when I came to pick it up. Apparently it was not entered properly ride home. The only problem was that they could not find my car when I came to pick it up. Apparently it was not entered properly More
by BKORECKY
Verified CustomerEmployees Worked With
Not sure
June 02, 2021
First time buyer, didn't feel like I was getting taken First time buyer, didn't feel like I was getting taken advantage of at all. We little hiccup but they took care of me, thanks First time buyer, didn't feel like I was getting taken advantage of at all. We little hiccup but they took care of me, thanks More
by nate
Employees Worked With
Nate winoker , Michael Mallory
June 02, 2021
Excellent service from Nic De Santi. And Raymond Pandocchi. Both where Very helpful and knowledgeable made the whole process very fast I would definitely be a repeat customer. Pandocchi. Both where Very helpful and knowledgeable made the whole process very fast I would definitely be a repeat customer. More
by Jromo63
Employees Worked With
Nic De Santi
June 02, 2021
Scummy dealership with sleazy salesmen. Spent the entire day going over and confirming pricing with an employee (who supposedly, verified with her manager) before making the hour and a half trip the next da day going over and confirming pricing with an employee (who supposedly, verified with her manager) before making the hour and a half trip the next day to finalize everything. I was passed around to 3 people before landing with James who has no business selling anything. After explaining, for the third time, my phone call the day prior, I was told that no employee is supposed to give out pricing over the phone. He also let me know that any dealership that does send pricing is doing that to just get you in the door, which they’ll then drive the price up when you’re physically there. Let me be clear, I was looking to lease a $25k Kia, so he comes back and says he’s at $430 something per month at 36/10, disregarding the fact I was asking for 36/15. Besides that, I let him know I got pricing off their “Online Store” which he told me it doesn’t include dealer fees and tax. I pulled up the sheet which showed the ~$2400 in fees/tax. He doubled down on his statement and told me that I was able to manipulate those numbers to get the price I wanted. I told him I had a couple other quotes along with Kia.com showing the price all within ~$15-$20 of each other. He said there’s no way to get that price, so I got up and thanked him for wasting my time. I was able to make it to another dealership a couple of days later and paid the price he said was impossible to get to (which, funnily enough was MSRP minus Kia rebates) I’ve purchased a lot of cars and have been to a few bad dealerships. James/Schaumburg Kia ranks up near the top of the worst salesmen/dealership experiences I’ve had. They seem to hold onto that mid-2000’s Kia reputation of being a cheap, subpar brand. If you take one step into the showroom, I’ll bet you get the same feeling. Take your business elsewhere, you’ll be doing yourself a favor. More
by J2513
Employees Worked With
James Meiners
June 02, 2021
bad service, service manager very unhelpful! This is the first time I was totally not happy wit the service manager and because of him I will get service elsewhere! first time I was totally not happy wit the service manager and because of him I will get service elsewhere! More
by RCNSMJAWA
Employees Worked With
Mark Croft
June 01, 2021
I came in very traumatised after a mitor cycle hit my car. Your service advisor Jose Rivera went the extra mile to assure me Kia would take care of my car. I am new to the area, had several Kia dealers t car. Your service advisor Jose Rivera went the extra mile to assure me Kia would take care of my car. I am new to the area, had several Kia dealers to choose from and selected the Schaumburg one based on the reviews I read on line. Excellent. Nathan drove me home, thank you. Jacqueline Gillam More
by JACKIEGILLAM
Employees Worked With
Jose Rivera, nathan
June 01, 2021
Friendly and knowledgeable staffing. Came in for a 2021 forte gt manual that just arrived (not even a stock number for it yet) and the were quickly on the ball. forte gt manual that just arrived (not even a stock number for it yet) and the were quickly on the ball. More
by DHENSON1744
Employees Worked With
Micheal delaney, Tiffany Tremmel, Luther Jamison, Matthew Pavone
June 01, 2021
Made a huge mistake buying a used car here. Car died 2 weeks after purchase; lost my bank info written down on paper. Did not follow up on promises. Did not return phone calls. Provided false informati weeks after purchase; lost my bank info written down on paper. Did not follow up on promises. Did not return phone calls. Provided false information about my title, plates and registration, and threatened to tattle to the DOT that my 2nd down payment wasn't paid - but that's because they lost my bank info. There was no sensitivity that I am a Lyft driver and loss of use of my car and preventing progress on my registration impacts my income. It also prevents my refund of the rental car fees I incurred, which was over $ 1,000. My car also needed more maintenance right away even after the engine problem was fixed, such as a new battery that cost me over $200, and air filtration items. I'm out of work, and now more in debt because of the indifference and negligence of this dealership. Any sign of empathy was never followed through on. Mostly I've been ghosted, disappointed, and depressed. I've had to fight for everything with Hyundai - like pulling teeth to get any financial compensation from them. Note this is the 2nd car that I've had this problem with, and I haven't been compensated for my costs incurred by that one (since back in November 2020). More
by mindyfaith25
Employees Worked With
Ricky Perez
May 29, 2021
Your list below should include the extremely skilled workers that service and repair your vehicles. Not just the average sales people who are selling them. They are the reason I would go back, not becau workers that service and repair your vehicles. Not just the average sales people who are selling them. They are the reason I would go back, not because of the sales team. More
by HERN75
Employees Worked With
Jose Rivera
