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Schaumburg Kia

Schaumburg, IL

4.5
2,734 Reviews
Call Dealership (847) 380-9740
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1100 E Golf Rd

Schaumburg, IL

60173

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2,734 Reviews of Schaumburg Kia

February 14, 2023

Good guys , high volume of work going on. Nice waiting area , good seats and charging areas More

by locuttis38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
Report | Print
Feb 14, 2023 -

Schaumburg Kia responded

Thank you very much for the 5-star review! Our team is always happy to help you out!

Helpful
February 14, 2023

Patient, easy to communicate, no hidden cost and good cost explanation, customer get taken of More

by YWPHAPPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
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Feb 15, 2023 -

Schaumburg Kia responded

We are so happy our Bob Rohrman Schaumburg Kia team earned your five stars. Safe travels until we see you next!

Helpful
February 14, 2023

The dealership is dated and the dealership is small. The employees there though are excellent. Service Center is very good and I trust them with my vehicle. Overall, nothing but great experiences everyt More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Medina
Report | Print
Feb 15, 2023 -

Schaumburg Kia responded

We are glad to hear that you have had great experiences with our service team, Jordan. Thank you for this feedback.

Helpful
February 14, 2023

Took alittle longer than I would like and forgot the carwash.Other than that, it was fine More

by mapellman7927
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
Report | Print
Feb 15, 2023 -

Schaumburg Kia responded

Thank you for sharing this feedback. We apologize for the delay with your car wash, and your patience is appreciated. The Bob Rohrman Schaumburg Kia team looks forward to earning your five stars next time. See you then!

Feb 15, 2023 -

mapellman7927 responded

There was no delay with the car wash because i never received one, they just forgot about it and the work took 40 mins longer than originally promised. Overall i was fine with the work.

Feb 15, 2023 -

Schaumburg Kia responded

I am glad to hear that, overall, you were satisfied with the work. I do apologize that it took longer than expected to complete and for the mix-up here with not providing a car wash. I appreciate this feedback and look forward to assisting you next time. -Fil Principato - Service Manager - 847-380-9757

Helpful 1
February 14, 2023

Steve was great. He made my experience painless. Great guy and very detailed. Very thorough and helpful. More

by Teresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve - new guy
Report | Print
Feb 15, 2023 -

Schaumburg Kia responded

It's great to hear that Steve took such great care of you! Thank you for choosing Bob Rohrman Schaumburg Kia and for sharing your experience. Safe travels ahead!

Helpful
February 14, 2023

They were friendly, helpful, I felt completely comfortable while speaking to several people at dealership during the process 🤙👍 More

by CHRHUGH6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patricia Villa
Report | Print
Feb 15, 2023 -

Schaumburg Kia responded

Thank you for sharing your wonderful experience with us! It is great to see that our team is going above and beyond to wow our valued guests like you!

Helpful
February 13, 2023

Location great. Only want to test drive a Kia SUV and ended up buying a car. More

by DWEBER509
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Longobardi, Fil Principato, Scott Solomon
Report | Print
Feb 14, 2023 -

Schaumburg Kia responded

Thank you for the 5-star review of Bob Rohrman Schaumburg Kia! We hope you enjoy the new ride!

Helpful
February 13, 2023

Looked to be older building and outdated. The only place to sit is near the service and parts area unless you were dealing with a sales person in the cubical. Seems like I could have gotten a More

by JMIECZ.IL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
Report | Print
Feb 13, 2023 -

Schaumburg Kia responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Helpful
February 12, 2023

Overall poor service. Dealership did not carefully inspect car-didn’t notice that seller had switched the charging cord for EV from another car. Requested to charge full More

by KKRAUSEMD
Recommend Dealer
No
Employees Worked With
Ricky Perez
Report | Print
Feb 15, 2023 -

Schaumburg Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
February 12, 2023

Quick & efficient service. Another great service they drove me to Woodfield and then picked me up once my car was ready. It was so convenient. More

by BARILLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder, MarK Robles, Isaac Basurto, Aaliyah Ortiz, Brian Montes
Report | Print
Feb 12, 2023 -

Schaumburg Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful 1
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