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Schaumburg Toyota
Schaumburg, IL
1,081 Reviews
Schaumburg Toyota has been a trusted, family-owned, Toyota dealer in the Chicagoland area since 1978. As one of the highest volume Toyota dealers in the Midwest, we have one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales staff will provide you with the information you need to make an educated buying decision. Most importantly, we want to build lifelong relationships with our customers.
We know that service after the sale is equally important. That's why our Service Department is open from 7:00 AM until 9:00 PM , Monday through Friday, and all day on Saturday. No appointment necessary! Stop in today and test-drive some of the most dependable, safe and stylish cars on the road!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 1,081 reviews
July 05, 2026
They flat out did not want to help me because it was too much work administratively. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I much work administratively. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I only recently had purchased my 2023 4Runner used with Toyota Certified Warranty- I was assured this would be something covered so I wasn't worried. However, because I was from out of state, Rafael took that context to deny me any assistance. He claimed it would be "a lot of phone calls and probably take a long time to get parts if it's even covered" which should be up to the customer to decide honestly. I assured him I would be in town long enough and he just refused and said I should take it back to the original dealer, which was at no point what I'd expect when I just paid so much money for a new, albeit used, car under warranty. He also mentioned it's not a critical item so it's fine to just keep using the car. This is an infuriating experience I've never been so baffled. Just because dealing with your corporate warranty department is a headache, does not give you the right to deny service when I am under said warranty. Horrible impression. Further, when customer care reached out saying I missed my appointment ( I didn't) I explained the situation again, hoping anyone would care enough to make it right without me chasing them down. Unfortunately not, the nice gal who replied to my email said she was passing the info along to Mike Krueger so he can personally follow up. Surprise, complete silence. Terrible experience over all, unfortunately looks like this is a trend in the area so still on the hunt for a service department that won't be so lazy or dismissive. More
by lng
June 22, 2026
They are very professional and accommodating and concern of the customer! I am very pleased with their service. That’s why I continue going to Schaumburg Toyota, Illinois. of the customer! I am very pleased with their service. That’s why I continue going to Schaumburg Toyota, Illinois. More
by angelvelazquez08
Employees Worked With
Paul Lee
June 08, 2026
Service advisor, Steve Krueger and mechanic/technician Nate do a great job for keeping me informed what needs to be done with the vehicle as well as cost and time. Always have a great experience when hav Nate do a great job for keeping me informed what needs to be done with the vehicle as well as cost and time. Always have a great experience when having my car serviced at Schaumburg TOYOTA Also, waiting area is clean, comfortable, and well maintained. More
by krsrxc
Employees Worked With
Other Employees :
Steve Krueger Service Advisor service Department
June 01, 2026
Comfortable waiting area, Bart kept us informed about our vehicle, and we left within 3 hours with a clean car and in working condition. Thank you. vehicle, and we left within 3 hours with a clean car and in working condition. Thank you. More
by karenadams60
Employees Worked With
May 18, 2026
I got excellent service and it was a great experience. Patrick Jost is professional and polite manager. He explained everything that was done in my car. Patrick Jost is professional and polite manager. He explained everything that was done in my car. More
by serna_2010
Employees Worked With
Patrick Jost
May 11, 2026
EXPERIENCED TECHICIANS, PROFESSIONAL ADVISORS AND GREAT PRICES! OIL AND FILTER CHANGED WITHIN AN HOUR. SERVICE APPOINTMENT WAS SCHEDULED ON LINE. HARD TO USE THEIR SERVICE RESERVATION SYSTEM BUT YOU CAN AL PRICES! OIL AND FILTER CHANGED WITHIN AN HOUR. SERVICE APPOINTMENT WAS SCHEDULED ON LINE. HARD TO USE THEIR SERVICE RESERVATION SYSTEM BUT YOU CAN ALWAYS CALL TOSCHEDULE. More
by ANDY
Employees Worked With
May 08, 2026
As always, the staff are very efficient, explains all the procedures to be done on your car, in my case, scheduled maintenance. Also, they are very accommodating. procedures to be done on your car, in my case, scheduled maintenance. Also, they are very accommodating. More
by Kim
April 29, 2026
Great salesman and staff, just a wonderful experience from start to finish.😎✅, absolutely first class from start to finish.😎✅, absolutely first class More
by rrussell2347
