Schlossmann Subaru City of Milwaukee

Professional and on time. From the time I drove into the service area to when I left they took the time to explain everything to me. I was updated on the progress of the visit. From the time I drove into the service area to when I left they took the time to explain everything to me. I was updated on the progress of the visit. The work was completed on time. I have always been impressed by this dealership and would continue to buy my vehicles from them. More

Excellent and on time. Jason well explained the problem, and how it was going to be resolved. A replacement part was ordered and I was advised by email, text and phone when Jason well explained the problem, and how it was going to be resolved. A replacement part was ordered and I was advised by email, text and phone when it arrived from Subaru at the dealership. Jason immediately made arrangements with me to get my car repaired. The repair was done expeditiously, satisfactorily and within the time frame estimated. I was very please with the way it was handled... More

Best service on the best car there is. Thank you for the Saturday service. Good seats that I could get out of easily. Thank you for your service. on the best car there is. Thank you for the Saturday service. Good seats that I could get out of easily. Thank you for your service. More

Oil change and continued concerns about oil consumption. We brought our 2014 Subaru in for routine service, oil change etc. We have had continued concerns about excess oil consumption with this vehicle. Al We brought our 2014 Subaru in for routine service, oil change etc. We have had continued concerns about excess oil consumption with this vehicle. Although an oil consumption test was done the first time we raised concern it did not reveal a problem. This vehicle continues to use more oil than a newer car should be using but we are told that nothing can be done. We have significant concerns about this problem because our last Subaru Outback had a cracked block and the engine had to be replaced after owning the car less than 2 years. We use this car on a daily basis and to travel long distances. We do not want to have to deal with a huge problem a long way from home or lose this car for our day to day use. Talking with a representative from the national Subaru office brought no satisfaction. So even though we love our Subaru and enjoy driving it we are considering replacing it with another car to avoid this on going concern and problem. Our local dealer has been attentive to our concerns but it appears that their hands are tied and can do no more for us. More

Good service The required service was done efficiently and in less time than originally estimated. The two members of the Subaru City staff I dealt with treated me The required service was done efficiently and in less time than originally estimated. The two members of the Subaru City staff I dealt with treated me with courtesy and respect. This was precisely how this transaction was supposed to occur. More

professional Mandi did what she said she'd do and that was to call by phone by a certain time to let us know about our car repairs. Mandi did what she said she'd do and that was to call by phone by a certain time to let us know about our car repairs. More

My Forester's First Service Trip! This was my new 2016 Forester's first service trip. It was for an oil change. You can tell A LOT about a dealer from the treatment you get from the Se This was my new 2016 Forester's first service trip. It was for an oil change. You can tell A LOT about a dealer from the treatment you get from the Service Department. From the moment I walked in, I was impressed. I was in an office-like setting, not in the middle of the service floor having to yell what I wanted done over the sounds of tools and machinery. Eric could not have been nicer or more professional. He escorted me into the waiting area and showed me the amenities (which were awesome). When my car was ready, he explained everything that was done and what the cost was. He even took the time to answer some questions I had on the features of my Forester. Thank you, Schlossmann's, for giving me a great service experience. Kudos to Eric! More

superior Matthew Marino was on spot with every answer and the dealership personnel was great. Everyone greeted my daughter and I with professionalism and cour Matthew Marino was on spot with every answer and the dealership personnel was great. Everyone greeted my daughter and I with professionalism and courtesy. I was at ease with my decision and never felt any pressure. More

Bought a used Subaru Legacy Sedan Last week, my husband and I purchased a Subaru Legacy Sedan, 2014 model. Peter Froelich, a sales manager at Schlossmann Honda City, went out of his wa Last week, my husband and I purchased a Subaru Legacy Sedan, 2014 model. Peter Froelich, a sales manager at Schlossmann Honda City, went out of his way to meet us at the Subaru location. He made sure the test drive was a comfortable as possible; he had the car parked indoors and when we took it out, it was warm in spite of Artic temperatures. The entire staff at Schlossman Subaru City of Milwaukee was well-informed and polite. The facility is welcoming too. More