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Schlossmann Subaru City of Milwaukee
Milwaukee, WI
2,002 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,002 reviews
May 25, 2016
I checked in for a 12,000 mile service check up. My Outback is a year old in May. From the time of purchase to my recent service appointment I couldn't be more satisfied with Subaru City sales person My Outback is a year old in May. From the time of purchase to my recent service appointment I couldn't be more satisfied with Subaru City sales personnel and maintenance personnel. I feel like "family " each time I go to Subaru City! I would definitely recommend buying your car at this dealership - you can't go wrong! More
by BEANER8115
Verified CustomerEmployees Worked With
Fiz Hidri, Mandi Borrego
Helpful May 24, 2016
Air Conditioner not working. I was so disappointed when I needed to use my air conditioner on my Sub Forester, it didn't work. My husband has a disability and gets livid when thi I was so disappointed when I needed to use my air conditioner on my Sub Forester, it didn't work. My husband has a disability and gets livid when things don't work to his standards. `We went to Subaru City for help. Mandi Vonckx was very helpful, explaining to us a part was broken. Since we needed a car to drive until our car would be fixed, she arranged to have a car that we could use until ours is fixed. It also accommodated my husbands wheelchair, which was a real relief, he could also get in and out without any problems. We have our Subaru back, thank you. We really love it. In fact I have recommended to others in our Senior residence to buy a Subaru I know of one couple that did. Two years ago a car hit us, we lived! Mary Ann Sherman More
by rcmasherm
Employees Worked With
I don't know., Mandi Borrego
May 23, 2016
2 1/2 hrs for a 1 hour estimate of work plus poor training a My second visit for a repair to the GPS system on my Outback. On my initial visit to correct the issue ( 4 weeks earlier), I was told they need to ord My second visit for a repair to the GPS system on my Outback. On my initial visit to correct the issue ( 4 weeks earlier), I was told they need to order a software pack and would contact me when it arrived. After 28 days I called them to get an update. After checking the person informed me it just arrived on the truck today (!?). I then scheduled an appointment and was told it would only take an hour. When I arrived the person thanked me for coming in for the emergency brake repair (!?) that was part of a recall (!?). I told him I didn't know what he was referring to about a recall but please fix that problem along with my GPS problem. He then told me it would be ready in an hour. After 90 minutes I checked to see what was the delay. He couldn't find my paperwork, when in to the shop and the reported that it would be done in 30 minutes and sorry for the delay. Finally, 2 3/4 hours later it was complete ( no car wash done because of the delay). When I started the car, it seemed to have a little trouble turning over. I didn't think much about it. Drove home and didn't use the car until the next morning. Went to start the car and it acted like the battery was dead!!!! I plugged in my battery charger, and started immediately. Let it run for 30 minutes and it has been fine since. Lastly, Sean, the service desk person seemed to be have a great deal of problems working your new iPad style system. More
by fscottfrey56
Employees Worked With
Sean
May 23, 2016
Fantastic service as usual! Very professional, and car was returned cleaner than when I brought it in! Would highly recommend dealership to anyone. I will be coming back for futu Very professional, and car was returned cleaner than when I brought it in! Would highly recommend dealership to anyone. I will be coming back for future service. More
by DODGETRUCKTECH
Employees Worked With
Jason O'Donnell
May 23, 2016
Great impression so far. I've only had my new CrossTrek for a week, but I have to say that all of my early dealings with Ed Wrathall and everyone at the dealership have been g I've only had my new CrossTrek for a week, but I have to say that all of my early dealings with Ed Wrathall and everyone at the dealership have been great. I had a not so great experience with a different Subaru dealer about a year ago and this experience was so pleasant in comparison. I would definitely recommend Subaru City to anyone wanting to get into a new Subaru. More
by Wendy Z.
Employees Worked With
Liz -- intial contact from internet inquiry, Ed Wrathall, Will Matos
May 23, 2016
fast, quick tire repair Went to little league game at 7 at nite and a flat tire, small hole. Went directly to the dealer and was fixed and out in 40 minutes in time to see th Went to little league game at 7 at nite and a flat tire, small hole. Went directly to the dealer and was fixed and out in 40 minutes in time to see the rest of the game! Nice fast friendly service. More
by JKOLO1
Employees Worked With
not sure in a hurry
May 21, 2016
My First Subaru I came to Subaru City because of its long standing experience with this brand. I was happy to find the car I was looking for. My only wish is that the I came to Subaru City because of its long standing experience with this brand. I was happy to find the car I was looking for. My only wish is that the price was a little lower. However you get what you pay for and I hope to have this car for a long, long time. More
by firemedic53142
Employees Worked With
Shawn Klug
May 21, 2016
Always pleased Have always been pleased with service at Subaru City since buying my 2015 Outback. Nice to be able to make appointments online. They have always been Have always been pleased with service at Subaru City since buying my 2015 Outback. Nice to be able to make appointments online. They have always been ready for me. Checking is efficient and service advisors extremely courteous and knowledgeable. More
by BJBERLAN
Employees Worked With
Jason O'Donnell
May 20, 2016
My experience was great everytime I visit. I thank all the staff for their kindness and hospitality during my visit. It was a pleasant experience I had compare to other car dealerships in Milwa I thank all the staff for their kindness and hospitality during my visit. It was a pleasant experience I had compare to other car dealerships in Milwaukee. More
by radney.l.r
Employees Worked With
Sara, friendly, and very explanitory about materials. Joe also was great who explain anything I did not understand., Joe Coletta
May 19, 2016
Great Service The Service Team members are very professional and also very friendly. I was in and out in 30 minutes. The Team does a great job. The Service Team members are very professional and also very friendly. I was in and out in 30 minutes. The Team does a great job. More
by DEWS50
Employees Worked With
Mandi Borrego
