Schmelz Countryside Volkswagen

Recently purchased a Taos from here, Collen was our sales person. She was ok to deal with, as bad luck should have it, her brother Eric was the finance person. Now is when it gets unprofessional, they bicker person. She was ok to deal with, as bad luck should have it, her brother Eric was the finance person. Now is when it gets unprofessional, they bickered back and forth just like siblings, I could have done without that, it was very uncomfortable at times. I had nervous laughter because I didn’t know what else to do, I really don’t think it’s a great idea that they work together, they need to keep the bickering and jabbing to after work not when your trying to sell a car. Yes the financing did go through but Eric came off very arrogant and down right rude at times. Fast forward a few days later, I noticed I was charged $498 for glass coverage, and also $499 for roof rack thing that I told her I didn’t want, Eric never went line by line to explain any of the fee’s to us, it was just sign here and there, so now I’m out nearly a $1000 in things I didn’t want, my insurance will cover the glass coverage for a lot less than 500, we were never told when our payment was due, he was so rude I did get up and walk out of his office. We were never told about the warranties, or scheduling service, or even what 3 years of complementary maintenance means And I also noticed that my car has 2026 tabs which is one of the reasons I traded mine it so I didn’t have to worry about tabs until next year, I called them Saturday at 2:07pm, and received no phone call back. I’d maybe check somewhere else, also one of the cars I actually probably would have splurged for battery was dead and when I drove was completely frozen, even the sales women was like yeah good idea to go with the other car, as a sales person that's not a great vote of confidence on her product. So yeah not a great experience. The store manager was cool though. Day 3 no returned call, day 5 still no call. More

Friendly service, very helpful with my situation and questions. Clean waiting room and quick service got my car the same date even with no appointment. questions. Clean waiting room and quick service got my car the same date even with no appointment. More

We’ve been coming here for years - they know me by name. Very much appreciated. Very much appreciated. More

Service reps are excellent, they’ve recently helped me strategize the best options for my older Teague one. I’m at a cut point for value of the car versus money put in. I decided I would get a newer car f strategize the best options for my older Teague one. I’m at a cut point for value of the car versus money put in. I decided I would get a newer car from them, because the service department is so experienced and helpful to me as a car owner. Very grateful for confidence, dedication, and upfront honesty. I’m purchasing my third car from this dealership now, I believe their service is second to none. More

I've been a Schmelz customer for almost 20yrs. They have always provided me excellent service . They are knowledgeable, professional, and very helpful. They have always provided me excellent service . They are knowledgeable, professional, and very helpful. More

The service was good and Shevawn was friendly and knowledgeable. As always I was pleased. knowledgeable. As always I was pleased. More

I have had my Jetta serviced by Schmelz VW for years and have always experienced excellent results. They are very thorough and knowledgeable and I have full confidence in their recommendations and their wor have always experienced excellent results. They are very thorough and knowledgeable and I have full confidence in their recommendations and their work. They strive for excellence and superior customer satisfaction. The service team is great! More

Friendly and quick to service my car. Kept me updated throughout with messages and videos. Kept me updated throughout with messages and videos. More

Great service department and customer service. Very detailed and helpful, would highly recommend them to friends and family. Very detailed and helpful, would highly recommend them to friends and family. More

Very professional, friendly, knowledgeable. Let us know everything up front.Job well done . Thank you Let us know everything up front.Job well done . Thank you More