I have worked so many years to build my credit with no late payments and then I leased a car with Schmeltz. It took 3 full months to get the financing. I wrote a check for the deposit and the first payment in January then when I was finally able to pick up my car March 3rd, when it could be first released, I paid a second car payment (though I am not sure why since I had already paid the first month) but they asked me for that and sadly I paid it. They gave me NO PAPERWORK ON THE CAR. It was my first lease so I did not understand what to expect. I gave them my new address to give to the financing company (when I finally tracked down the financing company and called them they did not have my new address, over a month later!) Still nothing came from them and I had no account information. I texted the sales person I worked with over 10 times asking where to pay and how so I could set up repeat payments and they were not able to get me that information. I have worked so hard to never have a late payment and my credit was good so when I checked my credit as routine monitoring and it said I was past due on this account I was very upset. Since then I have called or texted Schmeltz over 17 times with no resolution. I have spoken to Tom and Mo in financing several times with verbal agreements to send over information about the payments to the financing department. Today, after many contacts to both with no changes or clarity submitted by Schmeltz, I have no choice but to make it clear that this organization seems to have stolen my money at the cost of my hard earned good credit standing. I had been promised resolution by last week and they did not even call me back. I appreciate that the Sales person I worked with, Austin, attempted to help me with this and understand the financing is not his department but have been appalled at the behavior of the rest of the dealership!