Schmelz Countryside Volkswagen

Buyer Beware. I met with a sales consultant at Schmelz Countryside to find a new vehicle. He made notes on everything I wanted and did not want, very specifically I met with a sales consultant at Schmelz Countryside to find a new vehicle. He made notes on everything I wanted and did not want, very specifically no sunroof. At first he could not find one with my specifications but as I was about to leave, he said he wanted to check once more and consulted with the sales manager. Then he told me they found a car but it had to be transported to Countryside. When I picked up the car the next day, it had a sunroof and the sales consultant never even mentioned to me that the vehicle had one. Moreover, the day before, I was not provided any vehicle specifications; just the price of the car and asked in an intimidating way by the sales manager, if I wanted that car. I mistakenly assumed, because I thought they were being honest and helpful with me, that when they said they had found a car for me, it was one that fit my specifications. Unfortunately, it was not and I purchased one that I did not want partly due to the sales manager’s behavior. I would not recommend doing business with this company because they are untrustworthy and were dishonest with me. It seemed to me that their only intent was just to sell a car with no regard to customer satisfaction. More

Jon Raye was our service advisor. He's extremely competent and professional. Worked with us to resolve a windshield problem not related to the service we required. Went out of his wa He's extremely competent and professional. Worked with us to resolve a windshield problem not related to the service we required. Went out of his way to make sure the Glass Co. was able to make the replacement on site and to have our car left inside to allow the glue to crue properly on a sub-zero night. He also followed through getting our vehicle repairs done promptly and correctly. This was our second interaction with Jon and have been impressed with his personal and professional way of doing business. (Note to management - give this man a raise). I have been involved in the repair business myself in the past and after dealing with service writers for 50+ years for dozens of makes and models I can assure you this guy stands head and shoulders above most of them. Thanks Jon - see you next trip - - - ' More

Six stars go to John RAYE and the Schmelz service group. Unbelievably professional and extremely informative. I received a text video of everything the technician found and his recommended repairs. Excelle Unbelievably professional and extremely informative. I received a text video of everything the technician found and his recommended repairs. Excellent!! Highly highly recommend their service department. Rick D. More

Purchased new vehicle in June 2021 and had significant problems from the start ... which, largely, was no fault of the dealer. Dealership, however, compounded the problem by being largely unresponsive to problems from the start ... which, largely, was no fault of the dealer. Dealership, however, compounded the problem by being largely unresponsive to requests to discuss buy back, trade value or compensation, in fact sales area never returned calls or texts for several weeks. Dealership chose to use VW manufacturer as cover rather than to provide reasonable trade or buy back offer on a vehicle that is 3 months old. We will never consider sending business there way and caution anyone else. More

Schmelz Countryside Volkswagen Did It Again! Purchased Certified Pre-Owned 2019 Tiguan I should start by saying that my whole family owns Volkswagens (We could do a commercial at this point!). Purchased Certified Pre-Owned 2019 Tiguan I should start by saying that my whole family owns Volkswagens (We could do a commercial at this point!). We have been using this dealership for years and we have had nothing but positive experiences. I initially started searching online because I wanted to upgrade my 2016 VW Golf to a larger, more family friendly SUV. I found three certified pre-owned Tiguans at this dealership that fit my budget and made an appointment. At the dealership, I was able to see all three vehicles that I was interested in and was able to narrow it down very quickly. Throughout the whole process, Trever Johnson was amazing! He was very personable, helpful, and knowledgable. He even went above and beyond by offering to pay for a car wash out of his own pocket as their car wash service was closed for the evening. I highly recommend this dealership and Trever Johnson for your next Volkswagen purchase! More