Schmelz Countryside Volkswagen

Great experience Love my Jetta! Christine is great to work with in sales. Highly recommend the VW and Schmelz Countryside. She made the sales process smooth and fun. Love my Jetta! Christine is great to work with in sales. Highly recommend the VW and Schmelz Countryside. She made the sales process smooth and fun. More

Best Service and customer care! Schmelz Countryside VW is by far the most customer oriented dealership...hands down! Their attention to detail and streamline system made buying a car Schmelz Countryside VW is by far the most customer oriented dealership...hands down! Their attention to detail and streamline system made buying a car quick and easy. Christine Bakken helped locate our desired vehicle and the purchasing process was effortless!! More

New car sales What an awesome experience. We brought a 2019 Jetta SE on July 9, 2018. It was the first time using Schmelz Countryside VW and they are definitely o What an awesome experience. We brought a 2019 Jetta SE on July 9, 2018. It was the first time using Schmelz Countryside VW and they are definitely one of the best car companies we have used in the past 40 years. Christine Bakken listen to and paid attention to our wishes, budget and concerns. She discussed several options and answered all of our questions. She was familiar with all the models and trims. If she did not know an answer she took the time to research it and give us correct information. She made sure when we picked up the car that we understood the "bells and whistles. She has followed up several times since we picked up the car to be sure everything was ok. Peter and Alex in the Finance Department explained details including the pros and cons of financing through VW credit without pressure to do so. More

Purchased a new 2019 Jetta...so happy Christine and Jonathan spent a lot of time with us. Tried a number of vehicles until we found the one that our daughter liked the best and we felt wa Christine and Jonathan spent a lot of time with us. Tried a number of vehicles until we found the one that our daughter liked the best and we felt was very safe. Love all the new safety features. We purchased new with a great warranty! Schmelz was able to locate just the vehicle we wanted. They went the extra mile to find it for us! Love the leather seats and all the extras. Very happy with the purchase and our daughter loves the car! More

No app’t but GREAT service My usual advisor was on vacation so Jon Raye stepped up and couldn’t have treated me better, finding the problem with my remote! He greeted me and wal My usual advisor was on vacation so Jon Raye stepped up and couldn’t have treated me better, finding the problem with my remote! He greeted me and walked me to parts and asked that they check my remote battery. And there it was- a crusty battery! Installed a new battery and now I’m good to go. Thanks again Jon -you’re one of the reasons I keep dealing with Schmelz! More

Outstanding Customer Service for Out-of-State Vehicle Buy Am a big fan of VW with manual transmission vehicles and was looking to purchase a used VW for reliable, everyday commute. I live in Kansas, but locat Am a big fan of VW with manual transmission vehicles and was looking to purchase a used VW for reliable, everyday commute. I live in Kansas, but located a 2009 VW SEL Sportwagen online at Schmelz Countryside VW. I was immediately contacted by Christine Bakken, a sales consultant, once I expressed an interest. Christine answered all the questions I had in regard to the vehicle and even texted additional pics of the vehicle to me. Never having bought a vehicle unseen and at such great distance., Christine did a fantastic job explaining all my transport options. Once I had reached the determination that I would buy the car, Christine worked with me to make sure all necessary docs were in place for me to pick up the car. I flew up to Minneapolis and Christine even picked me up at the airport. All I can say is that when this dealership describes a car as clean - they mean it. Premised on my experience I would not hesitate to work with this dealership and Christine whether I was in the market for a new or used vehicle - highly recommend! More

Terrible Business Practice They gave me a rental car to help with my inconvenience they had caused for the car I bought from them less than a year that is pre-owned certified th They gave me a rental car to help with my inconvenience they had caused for the car I bought from them less than a year that is pre-owned certified that had to be in the shop 3 times in one month. I had the rental car for about 3 hours. Travel expense of $3.70 worth in gas, returned the car as I received it, great condition. Ask for service representative to check the vehicle over, declining my offer saying nope good to go! Then to find out that the car mysteriously has a large crack through the center of the windshield - 2.5 days after I returned it and I am at fault to cover the charges. The car was in my possession for approximately 3 hours, the dealership had possession of the vehicle for 2.5 days. Car was not immediately checked over and sat on the lot for over two days, anything can happen during this time period. Now, if it was my fault I would be more than happy to cover the accident/charges but when you know that the car was not in the condition when you left it is another thing. Of course they rented/arranged through a 3rd party, therefore I had two employees in the service department state "..sorry not our problem, it's yours.." Fast forward a couple days: Their business practice is atrocious. I discussed the situation with the owner of the dealership and I was told that I was wasting a lot of energy into something so little and that it's a simple claim or charge to my credit card. Clearly that is not the point; it's the principle, its the fact that I did not cause the damage. My question is, if it is so simple then why don't they eat the cost? More

GABE ROCKS Salesman Gabe is a stud !!! Created a smooth deal and it was an awesome s time!! Closing papers was the best I’ve ever had. They treated my kids like Salesman Gabe is a stud !!! Created a smooth deal and it was an awesome s time!! Closing papers was the best I’ve ever had. They treated my kids like family !!! More

New Car Purchase We purchased a new 2018 VW Atlas from Vikram Prasad. He was very knowledgeable and we enjoyed working with him. I would absolutely recommend him to We purchased a new 2018 VW Atlas from Vikram Prasad. He was very knowledgeable and we enjoyed working with him. I would absolutely recommend him to my family and friends. More

New Car Lease Just lease a new car from Countryside, Aaron was very patient, answered all my question, even offer to come back to work on his day off to deliever me Just lease a new car from Countryside, Aaron was very patient, answered all my question, even offer to come back to work on his day off to deliever me the car. Sales Manager Marcus was amazing, explained all finance questions patiently. More