Schmelz Countryside Volkswagen

Excellent I visited them because I had a bad experience at a different VW dealer. I brought my car in to get looked at and they fixed it with minimal cost to m I visited them because I had a bad experience at a different VW dealer. I brought my car in to get looked at and they fixed it with minimal cost to me.They treated me very well and I ended up trading my car for a newer one. More

Great car buying experience. Great dealer, outstanding experience from test drive to finance. Everyone was very helpful. If you are considering a new or used car you aught to stop Great dealer, outstanding experience from test drive to finance. Everyone was very helpful. If you are considering a new or used car you aught to stop by Schmelz Countryside Volkswagen. More

2010 Buick LaCrosse Delivered today, to my place of employment no less. I worked with Christine Bakken who contacted me after an email I sent through their website. I wor Delivered today, to my place of employment no less. I worked with Christine Bakken who contacted me after an email I sent through their website. I work in a similar atmosphere so I had high expectations for communication. I went in the day before my appointment for an impromptu test drive and met with Ralph, who was very friendly and made the demo comfortable and engaging. After a bit of a bumpy start the next day (Internet down, had to wait a few hours before we could apply for financing and sign out), Christine handled my purchase with care and put me into a car I had been searching for quite sometime for an excellent price. I had a toddler with me the whole time, and she brought toys to keep her busy. The ONLY thing I wish would have been different - my vehicle was scheduled to get new brake equipment and tires so I was not able to take delivery for a few days (Purchased Saturday, delivered Tuesday.) Not a big deal, but it would have been nice to drive my new vehicle over the weekend. Mike Barcalow is an outstanding business manager and it was a pleasure working with him and Christine. I would certainly return in the future. More

Satisfied with service Bought my Jetta last August and brought it in for first oil change. Dealt mainly with Cesar and found him to be pleasant and helpful. My experience Bought my Jetta last August and brought it in for first oil change. Dealt mainly with Cesar and found him to be pleasant and helpful. My experience was good and people were professional. Happy with my choice, More

Personalized service and attention at every turn! My entire experience at Schmelz was a liberating experience. Christine Bakken was enthusiastically helpful at every turn - highly recommended! Even th My entire experience at Schmelz was a liberating experience. Christine Bakken was enthusiastically helpful at every turn - highly recommended! Even though the dealership is 6 hours away from home, I wouldn't hesitate to return again for my next purchase. More

Service Eric in the service department took care of my car for me. I have always, always had stellar service from this service department. They are candid, ho Eric in the service department took care of my car for me. I have always, always had stellar service from this service department. They are candid, honest and capable. I feel the most confident when they take care of the Tiguan I love! Thanks you all! More

Quick Service I leased a 2015 Jetta last June and went in to receive my one year service. The dealership provides this complimentary which is awesome. I made an a I leased a 2015 Jetta last June and went in to receive my one year service. The dealership provides this complimentary which is awesome. I made an appointment for a Saturday and expected to wait a couple hours for the service to be completed. I was quite surprised because they got me in right away and the service took exactly one hour. John Hendrickson was the associate who assisted me and he was amazing. He provided me with a time quote of a little over an hour and exceeded my expectations by getting me out of there in less than that. I will definitely be back. Thank you! More

Smooth Was more or less promised basic oil-filter service in an hour or less - got out of there in a little less than an hour. Cesar [service advisor] is al Was more or less promised basic oil-filter service in an hour or less - got out of there in a little less than an hour. Cesar [service advisor] is always very engaging, personable .... More

Always pleased I bought my first Saab at Schmelz Countryside in 2004 and my second in 2009, and had them serviced by Schmelz all these years. I have always been ha I bought my first Saab at Schmelz Countryside in 2004 and my second in 2009, and had them serviced by Schmelz all these years. I have always been happy with the service and with the people I dealt with. Last year Shevawn took good care of me when the car had to stay in the shop a few days longer than expected. This time I was assisted by Cesar, who not only gave me advice on when to get new tires but also gave me a raincheck on a car wash. Coming to Schmelz has always been a pleasant experience. More

Tire Replacement - done quickly. I have been taking my VW Rabbit to Schmelz since I purchased it in 2007. In the past I have chosen not to go back to dealerships for work, but in the I have been taking my VW Rabbit to Schmelz since I purchased it in 2007. In the past I have chosen not to go back to dealerships for work, but in the case of Schmelz, I can honestly say, I always feel that working with Shevawn Berg as my service advisor I get honest feedback, honest work, and don't feel she is ever trying to overcharge me. All of this matters to me. In this recent case, I got a flat on Sunday, and saw that my tire wasn't repairable. I contacted Shevawn and was able to get my new tire put on Monday morning. I know is I could go other places for tires. However, I also know that in all my years dealing with Schmelz, likely because it is a family owned business, in my experience, they always stand behind their products and their work. More